SkinDeep Medical

Highfield Surgery is the definition of hit or miss—except when it comes to my care, where it has been a consistent miss for over two years. I’ve been managing a long-term condition, reliant on regular opiates which, unsurprisingly, have lost effectiveness over time. Despite raising concerns repeatedly, my worsening symptoms were continually brushed off and i... Show more »

Highfield Surgery is the definition of hit or miss—except when it comes to my care, where it has been a consistent miss for over two years. I’ve been managing a long-term condition, reliant on regular opiates which, unsurprisingly, have lost effectiveness over time. Despite raising concerns repeatedly, my worsening symptoms were continually brushed off and ignored.

If this surgery had taken my complaints seriously and carried out the appropriate investigations two years ago, I would not be in the painful, deteriorated condition I am in today. Instead, I was misdiagnosed with MLBP (Mechanical Lower Back Pain) without a single scan to support this conclusion. It has now been proven by actual scans that my condition is significantly worse. This level of neglect and misdiagnosis is unacceptable and borders on medical negligence.

At my most recent appointment, I was told by a clinician (Leon) that I “need to learn to deal with my pain.” While pain management is important, it is insulting and dismissive to say this when the practice itself is responsible for ignoring my concerns, delaying necessary referrals, and failing to investigate my condition properly. Only after two years of persistence have I finally been referred to the appropriate services, which should have happened in the first place.

Because of their inaction, I now face long waits for MSK and Orthopaedics appointments—delays that could have been entirely avoided had the practice done its job when I first asked for help. I could have had a treatment plan in place by now and been on the path to recovery, rather than stuck in limbo, suffering needlessly.

If you want to be patronized, misdiagnosed, and dismissed, Highfield Surgery is the place for you. If you want your symptoms to be taken seriously and your complaints listened to—look elsewhere. This surgery has failed me completely, and I wouldn’t wish my experience on anyone. Show less »

Very bad experience. My wife rang yesterday at 8am to book appointment with a doctor for my 8 years old daughter. She has a bad earache and high temperature. Receptionist tried to refer her to pharmacy and advised to wait for them phone call back. No phone call back ! When they drove to the pharmacy they said they couldn’t treat her. Advice her to bay olive... Show more »

Very bad experience. My wife rang yesterday at 8am to book appointment with a doctor for my 8 years old daughter. She has a bad earache and high temperature. Receptionist tried to refer her to pharmacy and advised to wait for them phone call back. No phone call back ! When they drove to the pharmacy they said they couldn’t treat her. Advice her to bay olive oil drops for the ear 😞 😓 After another phone call with the receptionist I was told they were fully booked and couldn’t get an appointment!
Disrespectful and very bad practice. Show less »

Been with highfield over 6 years. The last 2-3 post covid years it has become unfit for purpose. They send you to pharmacy to be seen by pharmacist. That's ridiculous. Just have that place shut down if you can't accommodate your patients. They may aswell leave a voice Mail on after 8am saying, go to A&E or the walk in or pharmacy as we are not bothered to se... Show more »

Been with highfield over 6 years. The last 2-3 post covid years it has become unfit for purpose. They send you to pharmacy to be seen by pharmacist. That's ridiculous. Just have that place shut down if you can't accommodate your patients. They may aswell leave a voice Mail on after 8am saying, go to A&E or the walk in or pharmacy as we are not bothered to see you. Show less »

Absolutely appalling practice. Iv been with Highfield around 2 to 3 years and iv never in my life been at such an incompetent practice . Iv had asthma for 38 years controlled by the same inhaler alongside a second steroid inhaler. Every time i go to order my prescription they have removed the main inhaler which assists me in controlling attacks without any... Show more »

Absolutely appalling practice. Iv been with Highfield around 2 to 3 years and iv never in my life been at such an incompetent practice . Iv had asthma for 38 years controlled by the same inhaler alongside a second steroid inhaler. Every time i go to order my prescription they have removed the main inhaler which assists me in controlling attacks without any notice and without any discussion with myself. This has been discussed multiple times with the asthma nurse who was happy to leave both on prescription (which i also pay for) as they help to control my condition however regardless of this it has been removed over and over and over again . This time is the final straw and a complaint abive the practice is now being filed . To say this is supposed to be a doctors practice, they are quite literally endangering life by limiting access to medication that controls my breathing , medication i have had for over 37 years. Iv now registered with another local practice and would never recommend this shambles Show less »