sk:n Snowberry Lane Melksham

I had a lesion that had been frozen by my GP a couple of years ago, which sadly returned and grew! I decided I wanted to have it removed surgically because of this. I was initially concerned but Debbie, Suzanne and Lisa all put my concerns to rest. Debbie explained fully what would happen and even how she would stitch and cover the wound. Debbie and Suzanne... Show more »

I had a lesion that had been frozen by my GP a couple of years ago, which sadly returned and grew! I decided I wanted to have it removed surgically because of this. I was initially concerned but Debbie, Suzanne and Lisa all put my concerns to rest. Debbie explained fully what would happen and even how she would stitch and cover the wound. Debbie and Suzanne chatted with me throughout and the whole procedure was all over very quickly! Now 2 weeks on the wound has healed brilliantly! Prices are very competitive which made the whole thing affordable for me. I would definitely recommend Skin and the team at Melksham Show less »

My experience at the Melksham sk:n clinic was extremely disappointing from start to finish. I booked a consultation after my GP confirmed I was suitable for treatment and recommended sk:n as a reputable clinic. Before anyone even asked what I was coming in for or listened to my concerns, the priority seemed to be taking payment. I was required to pay the £5... Show more »

My experience at the Melksham sk:n clinic was extremely disappointing from start to finish.

I booked a consultation after my GP confirmed I was suitable for treatment and recommended sk:n as a reputable clinic. Before anyone even asked what I was coming in for or listened to my concerns, the priority seemed to be taking payment. I was required to pay the £50 consultation fee immediately, and when I attended my appointment, I wasn't allowed to leave until the 'practitioner' double and triple checked that I had paid (even though I wasn't allowed to make an appointment without paying this fee?) It seemed the fee collection took priority over understanding or helping the patient.

The consultation itself lasted around 10 minutes. Rather than receiving a clear diagnosis or treatment plan, I was told the clinician wasn't sure whether the treatment was appropriate and suggested I book another consultation with a different clinician at an additional cost of £185. I left no better informed than when I arrived.

Concerned by the lack of certainty, I sought a second opinion at another reputable clinic (Revitalise Skincare Clinic in Bath). They diagnosed the issue, carried out the treatment, and arranged follow-up appointments all in the same visit. That experience made it very difficult to understand why I had been asked to pay an additional £185 simply to establish whether I could have the treatment.

The way my complaint was handled was just as disappointing. My calls went unanswered, so I had to drive to the clinic to speak to the manager in person. I was promised a response within a week but heard nothing for two weeks and had to chase them myself. The response I eventually received did not accurately reflect what happened during my appointment, including claiming I had declined a skin scan that I was never offered.

Based on my experience, it's easy to see why the clinic often appears to be empty. The service felt inexperienced, the complaints process was unprofessional, and I was left to chase a resolution every step of the way.

I would not recommend this clinic. Show less »

I had a cyst removed from my head by Debbie and her team and the whole experience was excellent. Debbie was very professional, friendly, and made me feel completely at ease from the start. The procedure was quick, smooth, and well explained, and the team were great at making sure I was comfortable throughout. Everything healed well and the aftercare advice... Show more »

I had a cyst removed from my head by Debbie and her team and the whole experience was excellent. Debbie was very professional, friendly, and made me feel completely at ease from the start. The procedure was quick, smooth, and well explained, and the team were great at making sure I was comfortable throughout.

Everything healed well and the aftercare advice was really helpful. I’d highly recommend Debbie and her team to anyone needing a similar procedure. Thank you for the great care! Show less »

My husband had an operation to remove a cyst at this clinic. From start to finish the service, professionalism, knowledge and skills were exceptional. Everything was clearly explained on each of the visits. The team are superb, from the moment you step through the doors, they provide a friendly and reassuring service. My husband was incredibly nervous abou... Show more »

My husband had an operation to remove a cyst at this clinic. From start to finish the service, professionalism, knowledge and skills were exceptional. Everything was clearly explained on each of the visits. The team are superb, from the moment you step through the doors, they provide a friendly and reassuring service. My husband was incredibly nervous about having the cyst removed and had put it off for a number of years, his response now is i wish i had been to this clinic sooner. So a huge thankyou to Lisa, Dr Gabriel and Rosie, for a superb customer experience. Show less »

Excellent, quick & professional service that made me feel at ease the entire time. I had previously had an issue with a cyst and I wasn't getting much help at the local doctors. I did some research online and found this skin clinic nearby so got an initial appointment. The doctor (Rebecca) was extremely helpful, eased my anxiety and explained to me my histor... Show more »

Excellent, quick & professional service that made me feel at ease the entire time. I had previously had an issue with a cyst and I wasn't getting much help at the local doctors. I did some research online and found this skin clinic nearby so got an initial appointment. The doctor (Rebecca) was extremely helpful, eased my anxiety and explained to me my historical issue with the cyst whilst giving me a clear understanding of my options going forward. I was made to feel at ease during the minor removal procedure and the doctor was extremely professional and competent. My treatment area has now healed wonderfully and the whole process from start to finish went perfectly. I wouldn't hesitate to contact this clinic again for any issues in the future. Thank you! Show less »

I had literally stumbled across this clinic on google and so very glad I did. I had a consultation last week for removal of leg thead veins, my first impression was WOW how lovely the setting for the clinic is, with plenty of parking which is an absolute bonus. I was then greeted by Lisa in reception who made me feel very very welcome, and very relaxed. My... Show more »

I had literally stumbled across this clinic on google and so very glad I did.
I had a consultation last week for removal of leg thead veins, my first impression was WOW how lovely the setting for the clinic is, with plenty of parking which is an absolute bonus. I was then greeted by Lisa in reception who made me feel very very welcome, and very relaxed. My consultation was with Debbie what an absolute lovely, caring professional experienced lady she is, I had every confidence in her to go ahead and book my procedure……. I only had to wait a week for an appointment, what a result. On my return felt very welcome and relaxed again by Lisa, thank you Lisa. Procedure done…… thank you so very much Debbie for all your care, professionalism and experience throughout, felt at ease and relaxed from start to finish.
See you soon for my review xx Show less »

Such a great experience from start to finish. Lisa, the manager, was very friendly and helpful (the coffee was very welcome). I was very impressed with my Doctor (Rebecca) and her nurse (Debbie) such friendly and lovely people. I was fortunate enough to be able to have my minor op the same day as my appointment and for that I am so grateful. Completely p... Show more »

Such a great experience from start to finish. Lisa, the manager, was very friendly and helpful (the coffee was very welcome). I was very impressed with my Doctor (Rebecca) and her nurse (Debbie) such friendly and lovely people. I was fortunate enough to be able to have my minor op the same day as my appointment and for that I am so grateful. Completely pain free and the procedure was over in next to no time. I would have absolutely no qualms in recommending the clinic, Show less »

Brilliant - such wonderful staff. Lisa is very welcoming and friendly on reception, the consult was very thorough and detailed, the treatment was so quick and easy, removing a bump on nose and 2 small skin tags under both eyes. Rebecca and Rosie were lovely too and extremely professional but down to earth, very comforting despite sharp needles by my eyes! 10... Show more »

Brilliant - such wonderful staff. Lisa is very welcoming and friendly on reception, the consult was very thorough and detailed, the treatment was so quick and easy, removing a bump on nose and 2 small skin tags under both eyes. Rebecca and Rosie were lovely too and extremely professional but down to earth, very comforting despite sharp needles by my eyes! 10/10 will always come back here as you’re getting high quality service from lovely people, I have attended years ago and didn’t think twice of coming back for my new concerns. Show less »