I’ve never had a problem with Sk:n until now, but after today, I won’t be using this clinic again.
Today I went for a consultation with Torkan Hirbod for Botox and Lip filler. I had booked an appointment for a consultation and treatment. I explained my concerns to Torkan and expressed (more than once) that I wanted two areas of Botox and 0.55ml of lip fille...
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I’ve never had a problem with Sk:n until now, but after today, I won’t be using this clinic again.
Today I went for a consultation with Torkan Hirbod for Botox and Lip filler. I had booked an appointment for a consultation and treatment. I explained my concerns to Torkan and expressed (more than once) that I wanted two areas of Botox and 0.55ml of lip filler (which is what I had booked). Torkan seemed knowledgeable and professional to begin with. She agreed to treat the areas of concern for Botox. When discussing lip filler, she recommended a certain technique and explained the reasons for her recommendation which I was happy with. I consented to treatment, and was given an IPad to sign electronically, however, no Ts and Cs were discussed at all (which I was a little surprised about).
I proceeded with treatment. Torkan explained what she was doing throughout, however, I had my eyes closed throughout treatment (which is common for patients) having worked in a clinic for several years myself.
Once treatment was finished, I was given aftercare advice and instructed to take my treatment slip to reception and pay, which I did. £530 later, all seemed good, and I left.
15 minutes later I had a voicemail on my phone from the clinic asking me to call them back as I had supposedly ‘underpaid’. Confused, I called them back and was informed that I had to pay for another 0.55 of filler. I explained this was incorrect and confirmed that I had told Torkan, I only ever have 0.55ml in my lips and this is what I had requested and consented to. The receptionist then placed me on hold and a short time later, Torkan took over the call.
Torkan’s tone immediately changed and any professionalism had gone out of the window at this point. In complete disbelief, I endured her shouting and talking over me for a good 5 minutes. She accused me of calling her ‘stupid’ (a term which never left my mouth), I could barely get a word in. She was shouting, claiming I owed for another 0.55ml of filler which she had supposedly put in my lips (which she never once mentioned during my appointment). She recommended a TECHNIQUE and placement, at NO POINT did she mention she would be using more or any additional cost. She accused me of being aware, because I’d apparently ‘seen the empty syringe’, yet my eyes were closed throughout the whole treatment! After repeated shouting from Torkan, I hung up. I am still in complete shock that a customer has been treated this way! If I could give no stars, I would.
Despite this awful experience, the front of house staff were both lovely, one of whom called me back swiftly, apologised for my experience, and agreed that there needs to be greater transparency for patients during consultation. She kindly moved my follow-up appointment to the Harley street clinic at my request. It’s safe to say I won’t be returning to the Wall Street clinic, and will be making an official complaint to the clinic!
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