sk:n London Harley Street

I wanted to share my experience with their Harley Street clinic, in case it helps others. I had a free consultation booked with a doctor for today at 11 a.m. and was surprised to get a call just over an hour before, explaining there was a 'website error' and that free consultations are only with a practitioner. To see the doctor, it would cost £180. A brand... Show more »

I wanted to share my experience with their Harley Street clinic, in case it helps others. I had a free consultation booked with a doctor for today at 11 a.m. and was surprised to get a call just over an hour before, explaining there was a 'website error' and that free consultations are only with a practitioner. To see the doctor, it would cost £180. A brand that truly values its clients would have honored the initial booking, even if it was a mistake. This interaction showed me that their priority is revenue, not building trust, which is a major concern when entrusting a clinic with something as personal as your skin." Show less »

Shambolic practice. Avoid at all costs. I booked a milia consultation on the 12th August, for the 19th August at 8:40am. As documented, the cost of this consultation was £0. I paid a £50 holding/reservation fee. The consultant sees me at 8:55am, and I leave his room at 9:15am. He tells me he cannot remove the milia, after prodding it, because it isn’t a mil... Show more »

Shambolic practice. Avoid at all costs.

I booked a milia consultation on the 12th August, for the 19th August at 8:40am. As documented, the cost of this consultation was £0. I paid a £50 holding/reservation fee. The consultant sees me at 8:55am, and I leave his room at 9:15am. He tells me he cannot remove the milia, after prodding it, because it isn’t a milia. As I leave, he tells me it will only be the consultation cost, which, as I have documented, was £0!

I go downstairs to leave, and the receptionist (that’s all I’ll call her) treats me like a criminal walking off without paying. They charge me a consult fee and a milia removal (despite not having it removed). I insist the consult fee was booked for £0 and she says no.

I am now around £400 out of pocket for nothing, and was totally embarrassed and ashamed by the way this staff member treated me. As I got back to my car, I noticed something. At 9:21am, a “new appointment” was made for me at 8:50am, so after the fact. Presumably so they could charge me for the consult fee when I originally had it booked for £0.

I’ve lodged a formal complaint to their head office. The way the reception staff member and “dr” jeremy halfhide treated me is appalling. I believe there is an element of corruption here based on them booking an entirely new appointment for me whilst I was on the middle of arguing about the price. Avoid this rude, corrupt stain on Harley street. Show less »

My clinician Mona is great! However the company's policy on cancelling due to sickness seems unreasonable in my opinion. If you go to your appointment and you are unfit or too ill, they will turn you away and redeem your session but still keep your money. They'll ask for a sick note however, my GP is unable to provide one as I just have a cough and hadn't mi... Show more »

My clinician Mona is great! However the company's policy on cancelling due to sickness seems unreasonable in my opinion. If you go to your appointment and you are unfit or too ill, they will turn you away and redeem your session but still keep your money. They'll ask for a sick note however, my GP is unable to provide one as I just have a cough and hadn't missed work (I work from home). I will not be booking any further packages or sessions with this clinic. Show less »

I felt as if they robbed £200 in broad daylight. I now ended my abusive relationship with them. I had a nurse consultation who said she couldn't help me with my bacne and tried to defer me to a doctor, they charged me £50 for this. I had a review meeting with a doctor who said my back looks fine now, but acne returned within 2 weeks. I was charged £150 for t... Show more »

I felt as if they robbed £200 in broad daylight. I now ended my abusive relationship with them. I had a nurse consultation who said she couldn't help me with my bacne and tried to defer me to a doctor, they charged me £50 for this. I had a review meeting with a doctor who said my back looks fine now, but acne returned within 2 weeks. I was charged £150 for this. Do yourself a favour and avoid seeing this clinic and if you work for Skin don't recommend to your loved ones if you cherish them. Show less »

Honestly the best skin clinic I’ve been to, I don’t trust anyone else to do my treatments. I’ve been treated by at least half the members of staff here and they always do an amazing job and tailor the treatment to what I need. I had some changes to my skin earlier this year and they were extremely careful in the advice and follow up treatments I was given. I... Show more »

Honestly the best skin clinic I’ve been to, I don’t trust anyone else to do my treatments. I’ve been treated by at least half the members of staff here and they always do an amazing job and tailor the treatment to what I need. I had some changes to my skin earlier this year and they were extremely careful in the advice and follow up treatments I was given. I’m so so happy with the results every time. Can’t fault a single member of staff Show less »