sk:n Birmingham Edgbaston

Hello, I attended a free skin consultation at your clinic, where I was advised to purchase several products, including a face wash, moisturiser, and sunscreen, which cost me approximately £185. Unfortunately, since using these products, my skin has become significantly worse and I have developed severe acne and large pimples on my face. I am extremely disa... Show more »

Hello,

I attended a free skin consultation at your clinic, where I was advised to purchase several products, including a face wash, moisturiser, and sunscreen, which cost me approximately £185.

Unfortunately, since using these products, my skin has become significantly worse and I have developed severe acne and large pimples on my face. I am extremely disappointed with the results.

I contacted your team to report this issue and was told that I would receive an email regarding a follow-up appointment. However, it has now been three weeks and I have not received any email or further communication.

I feel that I have wasted my money on products that have negatively affected my skin, and I am very unhappy with both the products and the lack of customer service. Show less »

Had a great experience here with laser hair removal. Christina and Marnie handled my sessions and they were so friendly and professional, explaining the whole process to make sure I understood it. After my course of 8, the hair in my problem areas has disappeared, and I am extremely happy of the results and the care taken to make sure the laser used worked w... Show more »

Had a great experience here with laser hair removal. Christina and Marnie handled my sessions and they were so friendly and professional, explaining the whole process to make sure I understood it. After my course of 8, the hair in my problem areas has disappeared, and I am extremely happy of the results and the care taken to make sure the laser used worked with my dark skin. Will definitely be back for other treatments! Show less »

I booked skin clinic for laser hair removal following a recommendation. I’ve had a very pleasant experience. Customer service is very good and it is easy to arrange and reschedule appointments and all the staff are very lovely. I have my sessions with Christina and she has been great! She is very thorough and takes the time to go through everything very cle... Show more »

I booked skin clinic for laser hair removal following a recommendation. I’ve had a very pleasant experience. Customer service is very good and it is easy to arrange and reschedule appointments and all the staff are very lovely. I have my sessions with Christina and she has been great! She is very thorough and takes the time to go through everything very clearly so I know exactly what to expect. Thank you Christina! Show less »

Had my last session of my facial hair laser removal today. I would like to commend my practitioner Marni, who was there every step of the way, start to finish. She always provided a caring and professional approach. I would highly recommend Marni to anybody wishing to start their laser journey. Once again, thank you so much Marni, wishing you all the success... Show more »

Had my last session of my facial hair laser removal today. I would like to commend my practitioner Marni, who was there every step of the way, start to finish. She always provided a caring and professional approach. I would highly recommend Marni to anybody wishing to start their laser journey. Once again, thank you so much Marni, wishing you all the success!! From Sharan Show less »

Absolutely amazing experience with Christina Mytikiotis at sk:n Birmingham Edgbaston! From the moment I walked in, I felt welcomed into a calm, clean, and beautifully professional environment. The clinic has such a relaxing atmosphere that instantly puts you at ease. Christina is truly exceptional — kind, caring, highly knowledgeable, and incredibly profes... Show more »

Absolutely amazing experience with Christina Mytikiotis at sk:n Birmingham Edgbaston!

From the moment I walked in, I felt welcomed into a calm, clean, and beautifully professional environment. The clinic has such a relaxing atmosphere that instantly puts you at ease.

Christina is truly exceptional — kind, caring, highly knowledgeable, and incredibly professional. She took the time to explain everything in detail, made me feel comfortable throughout the treatments, and showed genuine care for my skin and results. I am currently doing laser hair removal and Hydrafacial, and I am beyond happy with the experience and the results so far.

Her attention to detail, gentle approach, and confidence made me feel I was in the best possible hands. Everything was done with such care and precision — I couldn’t ask for more.

I genuinely look forward to every visit, and I highly recommend Christina to anyone looking for top-quality treatments with outstanding service. She is amazing at what she does — a true professional and a wonderful person!

Thank you, Christina, for such an amazing experience 🌟💙 Show less »

Im Having My Hair laser Treatment at Sk:n Edgbaston and I must say What a Lovely Clinic With Wide range of Treatments My experience soo far has been great Very Friendly Staff Very Helpful They explain Everything About the Treatment Very Clearly, The Lovely Lady Doing my treatment Christina Has been Very helpful, sweet and Careful, consistently asking the cli... Show more »

Im Having My Hair laser Treatment at Sk:n Edgbaston and I must say What a Lovely Clinic With Wide range of Treatments My experience soo far has been great Very Friendly Staff Very Helpful They explain Everything About the Treatment Very Clearly, The Lovely Lady Doing my treatment Christina Has been Very helpful, sweet and Careful, consistently asking the client if they are Okay during the treatment, i would 100% Recommend Sk:n :) Show less »

e aware - NEVER USE THIS ORGANISATION … I never leave a complaint about anything as I always choose to put it down to experience, but on this occasion I am so disappointed I feel I should warn other customers!! I have added all the email I received so you can your own mind up!! However two points to consider - an organisation that holds you to terms and cond... Show more »

e aware - NEVER USE THIS ORGANISATION …
I never leave a complaint about anything as I always choose to put it down to experience, but on this occasion I am so disappointed I feel I should warn other customers!! I have added all the email I received so you can your own mind up!! However two points to consider - an organisation that holds you to terms and conditions that you never signed or agreed?? But they failed to provide me the service I paid for but no consequences for them? All I wanted was the service I requested! Over 2 months later and three chaser calls this is the response!! I am appalled! I will be taking further action - but please prevent yourself being in a similar situation.

Thank you for taking the time to share your feedback and for affording us the opportunity to investigate the concerns raised in your complaint dated the 17th of October 2025. Following a full review of the concerns and having completed our investigation with the relevant internal teams, I hope this response provides clarity and reassurance.

Firstly, we would like to acknowledge your frustration and apologise that you feel your experience did not meet the standards we aim to deliver. It is regrettable that you felt the need to raise a complaint, but we are grateful that you did — feedback from our clients is crucial in helping us improve our service.
We understand that you raised concerns regarding your Laser Hair Removal packages for upper lip and chin that you purchased at our Edgbaston clinic on the 16th of July 2025. Our records indicate that your first treatment was scheduled for the 30th of July 2025, but unfortunately, this appointment had to be cancelled due to staffing issues. We also understand that you were expecting a call from the clinic to reschedule your appointment, which regrettably has not yet taken place.
We have since engaged with the Edgbaston Clinic Manager, Ms. Maisie Wilkins, and the team at the clinic are working diligently to ensure smooth operations for all clients. The team would like to extend their sincere apologies for the lack of communication and the handling of your previous appointment.

We fully acknowledge how frustrating this must have been, especially with the expectation of attending a clinic to receive timely and effective care. While we recognise that the scheduling inconsistencies you encountered at our Edgbaston clinic has fell short of both your expectations and our own, outlined within our Terms and Conditions we state; “pre-paid course treatments are only refundable for medical reasons which require approval of the Clinical Services Director. Any refund agreed is calculated by deducting the cost of all treatments already performed, from the total price of the course of treatment paid by the patient.”

In light of this, we must respectfully decline your request for a refund of your current package.

Whilst we have no contractual obligation to do so, as a gesture of goodwill we will provide an extension of your package of three (3) months. To confirm, the package expiration date for your Laser Hair Removal packages will now be the 16th of October 2026. Thereafter, any unused treatments will be redeemed.

While we cannot change your previous experience, we remain committed to supporting your treatment journey to a successful outcome.

Yours Sincerely,
Sk:n / The Harley Medical Group
Megan Show less »