sk:n Birmingham Edgbaston

Absolutely amazing experience with Christina Mytikiotis at sk:n Birmingham Edgbaston! From the moment I walked in, I felt welcomed into a calm, clean, and beautifully professional environment. The clinic has such a relaxing atmosphere that instantly puts you at ease. Christina is truly exceptional — kind, caring, highly knowledgeable, and incredibly profes... Show more »

Absolutely amazing experience with Christina Mytikiotis at sk:n Birmingham Edgbaston!

From the moment I walked in, I felt welcomed into a calm, clean, and beautifully professional environment. The clinic has such a relaxing atmosphere that instantly puts you at ease.

Christina is truly exceptional — kind, caring, highly knowledgeable, and incredibly professional. She took the time to explain everything in detail, made me feel comfortable throughout the treatments, and showed genuine care for my skin and results. I am currently doing laser hair removal and Hydrafacial, and I am beyond happy with the experience and the results so far.

Her attention to detail, gentle approach, and confidence made me feel I was in the best possible hands. Everything was done with such care and precision — I couldn’t ask for more.

I genuinely look forward to every visit, and I highly recommend Christina to anyone looking for top-quality treatments with outstanding service. She is amazing at what she does — a true professional and a wonderful person!

Thank you, Christina, for such an amazing experience 🌟💙 Show less »

Im Having My Hair laser Treatment at Sk:n Edgbaston and I must say What a Lovely Clinic With Wide range of Treatments My experience soo far has been great Very Friendly Staff Very Helpful They explain Everything About the Treatment Very Clearly, The Lovely Lady Doing my treatment Christina Has been Very helpful, sweet and Careful, consistently asking the cli... Show more »

Im Having My Hair laser Treatment at Sk:n Edgbaston and I must say What a Lovely Clinic With Wide range of Treatments My experience soo far has been great Very Friendly Staff Very Helpful They explain Everything About the Treatment Very Clearly, The Lovely Lady Doing my treatment Christina Has been Very helpful, sweet and Careful, consistently asking the client if they are Okay during the treatment, i would 100% Recommend Sk:n :) Show less »

e aware - NEVER USE THIS ORGANISATION … I never leave a complaint about anything as I always choose to put it down to experience, but on this occasion I am so disappointed I feel I should warn other customers!! I have added all the email I received so you can your own mind up!! However two points to consider - an organisation that holds you to terms and cond... Show more »

e aware - NEVER USE THIS ORGANISATION …
I never leave a complaint about anything as I always choose to put it down to experience, but on this occasion I am so disappointed I feel I should warn other customers!! I have added all the email I received so you can your own mind up!! However two points to consider - an organisation that holds you to terms and conditions that you never signed or agreed?? But they failed to provide me the service I paid for but no consequences for them? All I wanted was the service I requested! Over 2 months later and three chaser calls this is the response!! I am appalled! I will be taking further action - but please prevent yourself being in a similar situation.

Thank you for taking the time to share your feedback and for affording us the opportunity to investigate the concerns raised in your complaint dated the 17th of October 2025. Following a full review of the concerns and having completed our investigation with the relevant internal teams, I hope this response provides clarity and reassurance.

Firstly, we would like to acknowledge your frustration and apologise that you feel your experience did not meet the standards we aim to deliver. It is regrettable that you felt the need to raise a complaint, but we are grateful that you did — feedback from our clients is crucial in helping us improve our service.
We understand that you raised concerns regarding your Laser Hair Removal packages for upper lip and chin that you purchased at our Edgbaston clinic on the 16th of July 2025. Our records indicate that your first treatment was scheduled for the 30th of July 2025, but unfortunately, this appointment had to be cancelled due to staffing issues. We also understand that you were expecting a call from the clinic to reschedule your appointment, which regrettably has not yet taken place.
We have since engaged with the Edgbaston Clinic Manager, Ms. Maisie Wilkins, and the team at the clinic are working diligently to ensure smooth operations for all clients. The team would like to extend their sincere apologies for the lack of communication and the handling of your previous appointment.

We fully acknowledge how frustrating this must have been, especially with the expectation of attending a clinic to receive timely and effective care. While we recognise that the scheduling inconsistencies you encountered at our Edgbaston clinic has fell short of both your expectations and our own, outlined within our Terms and Conditions we state; “pre-paid course treatments are only refundable for medical reasons which require approval of the Clinical Services Director. Any refund agreed is calculated by deducting the cost of all treatments already performed, from the total price of the course of treatment paid by the patient.”

In light of this, we must respectfully decline your request for a refund of your current package.

Whilst we have no contractual obligation to do so, as a gesture of goodwill we will provide an extension of your package of three (3) months. To confirm, the package expiration date for your Laser Hair Removal packages will now be the 16th of October 2026. Thereafter, any unused treatments will be redeemed.

While we cannot change your previous experience, we remain committed to supporting your treatment journey to a successful outcome.

Yours Sincerely,
Sk:n / The Harley Medical Group
Megan Show less »