Laser Clinics UK - Nottingham

Further update to below review after Laser UK MK's response: - laser clinic has since replied to my review, again lying that my packages had expired, when this was not true! They have tried very hard to push this narrative despite it being corrected multiple times and them acknowledging that they did have the incorrect information and my packages had in fac... Show more »

Further update to below review after Laser UK MK's response:

- laser clinic has since replied to my review, again lying that my packages had expired, when this was not true! They have tried very hard to push this narrative despite it being corrected multiple times and them acknowledging that they did have the incorrect information and my packages had in fact not expired!! (I have emails to prove this!)
The below reply by them is exactly the very very poor response to complains that I have been dealing with- whereby they don't provide accurate information, nor do they afford any understanding to the actual matter, instead they try everything possible to somehow deny treatment that we have already paid for (there are multiple such instances by them all over social media).

Please be careful before engaging with them. Your money is highly at risk!

Original review:

Do not buy their packages as Laser Clinic UK itself will not take any accountability for the money you have spent on their brand.

I prepaid over £300 for laser treatments and froze my package during pregnancy after being advised by the clinic that I could resume treatments after giving birth. After relocating to Reading postpartum, I requested a transfer to another Laser Clinics UK branch or an account credit/voucher so I could continue treatment closer to home.

Instead, I received dismissive and highly templated email responses, with no attempt to discuss the matter over the phone despite repeatedly requesting a practical resolution. I was initially incorrectly informed that my package had expired and “held no remaining value,” only for this to later be corrected after I challenged it.

The only “solutions” offered were to travel from Reading to Milton Keynes (2.5 hour drive one way) with a newborn baby, privately find someone else to take over my treatments, or spend the value on products, in their Milton Keynes clinic, that I do not need.

Most concerning was being told that even if I escalated my complaint to Head Office, it would simply be referred back to the same franchise owner I was complaining about, leaving no genuine independent complaints process or accountability within the brand.

I would strongly caution others against prepaying large amounts for treatment packages without fully understanding how restrictive the franchise structure is if your circumstances change.

Unfortunately, this experience has completely changed my view of the brand and I would no longer recommend Laser Clinics UK to others. Show less »

Murielle was absolutely brilliant! I had my initial consultation with her and she was very thorough when explaining about what to expect from the treatment as well as very informative in terms of the after-care. We discussed my preferences in terms of what I would like to get and booked in my 10 session course. I just had my first session today and I couldn’... Show more »

Murielle was absolutely brilliant! I had my initial consultation with her and she was very thorough when explaining about what to expect from the treatment as well as very informative in terms of the after-care. We discussed my preferences in terms of what I would like to get and booked in my 10 session course. I just had my first session today and I couldn’t be more happy! Murielle was very efficient, quick and welcoming. She put me at ease and I am already looking forward to my next session! Highly recommend if you’re looking for an experienced hair removal Specialist👌🏼 Show less »

I had such a great experience with my laser hair removal sessions! She is incredibly kind, caring, and really takes the time to make you feel comfortable and understood. Her attention to detail is amazing—she’s very thorough and clearly takes pride in her work. You can tell she genuinely cares about her clients and wants the best results for them. I highly r... Show more »

I had such a great experience with my laser hair removal sessions! She is incredibly kind, caring, and really takes the time to make you feel comfortable and understood.
Her attention to detail is amazing—she’s very thorough and clearly takes pride in her work. You can tell she genuinely cares about her clients and wants the best results for them.
I highly recommend her to anyone considering laser hair removal. Professional, gentle, and truly dedicated to what she does! Show less »

Lucy at the laser clinic is such a sweet and reassuring technician. She made me feel completely comfortable from the moment I arrived, taking the time to explain everything clearly and answer all my questions. Throughout the session, she checked in regularly to make sure I was okay, which really helped put me at ease. Her calm, friendly nature and profession... Show more »

Lucy at the laser clinic is such a sweet and reassuring technician. She made me feel completely comfortable from the moment I arrived, taking the time to explain everything clearly and answer all my questions. Throughout the session, she checked in regularly to make sure I was okay, which really helped put me at ease.
Her calm, friendly nature and professionalism really stand out, and you can tell she genuinely cares about her clients’ comfort and results. I’d highly recommend Lucy and the clinic to anyone considering laser hair removal! Show less »

I had my treatment with Lucy and honestly couldn’t recommend her enough. She was incredibly professional, kind, and made me feel completely at ease from the moment I arrived. She really takes the time to listen and explain everything properly, which makes a huge difference. You can tell she genuinely cares about her clients and pays attention to every detai... Show more »

I had my treatment with Lucy and honestly couldn’t recommend her enough. She was incredibly professional, kind, and made me feel completely at ease from the moment I arrived.

She really takes the time to listen and explain everything properly, which makes a huge difference. You can tell she genuinely cares about her clients and pays attention to every detail.

The whole experience was smooth, comfortable, and really well handled. I’ll definitely be booking with Lucy again. Highly recommend! Show less »

Recently came in for my first session with Laser Clinic and saw the lovely Lily. I had laser before elsewhere, but the experience here was so much nicer. Lily made me feel really comfortable throughout my session, held wonderful conversation, and the time flew by quickly. Everyone is so lovely, even from my consultation appointment the ladies were really hel... Show more »

Recently came in for my first session with Laser Clinic and saw the lovely Lily. I had laser before elsewhere, but the experience here was so much nicer. Lily made me feel really comfortable throughout my session, held wonderful conversation, and the time flew by quickly.
Everyone is so lovely, even from my consultation appointment the ladies were really helpful and tried to get me the best deal. I would definitely recommend and I’m looking forward to the rest of my sessions with Laser Clinic. Show less »

I’ve already written a review previously as I have been here for treatments many times but I am adding another one to say thank you to Charlotte! Charlotte was so friendly and kind throughout my appointment and made the whole process smooth and comfortable. She showed a genuine interest and the treatment was quick and simple. I’m happy to say that I’ve alway... Show more »

I’ve already written a review previously
as I have been here for treatments many times but I am adding another one to say thank you to Charlotte! Charlotte was so friendly and kind throughout my appointment and made the whole process smooth and comfortable. She showed a genuine interest and the treatment was quick and simple. I’m happy to say that I’ve always had a fab experience each time I’ve visited Laser Clinics MK, so thank you to the whole team 💖 Show less »

Murielle is absolutely exceptional at laser treatment. From the moment I walked in, she made me feel completely comfortable and at ease. She’s professional, knowledgeable, and clearly an expert in what she does. Her technique is excellent, precise, gentle, and confident, which made the whole experience smooth and far more comfortable than I expected. She ta... Show more »

Murielle is absolutely exceptional at laser treatment. From the moment I walked in, she made me feel completely comfortable and at ease. She’s professional, knowledgeable, and clearly an expert in what she does.

Her technique is excellent, precise, gentle, and confident, which made the whole experience smooth and far more comfortable than I expected. She takes the time to explain everything and ensures you feel relaxed throughout.

Highly recommend Murielle if you’re looking for someone skilled, professional, and genuinely caring. A truly lovely experience from start to finish. Show less »

I recently had an appointment with this beautiful lady (Murielle) and I couldn't be more impressed. From the moment I walked in, her professionalism was evident. She has a wonderful way of making you feel completely at ease, which is so important when you're trusting someone with your beauty needs. Her communication skills are truly amazing; she listens inte... Show more »

I recently had an appointment with this beautiful lady (Murielle) and I couldn't be more impressed. From the moment I walked in, her professionalism was evident. She has a wonderful way of making you feel completely at ease, which is so important when you're trusting someone with your beauty needs. Her communication skills are truly amazing; she listens intently to what you want and explains everything clearly, ensuring you're comfortable every step of the way.
What really sets her apart is her dedication to providing the best care. She's incredibly knowledgeable and always takes the time to offer personalized advice, recommending treatments and products that are genuinely best suited for your skin and preferences. It's clear she's passionate about her work, and that enthusiasm shines through in every interaction. Plus, she's always so pleasant and has a warm, welcoming smile that just brightens your day.
Her attention to detail and commitment to customer satisfaction are truly remarkable. You leave feeling not only beautiful but also well-informed and cared for. I highly recommend her to anyone looking for a beautician who combines top-tier skill with an exceptional, customer-focused approach. She truly goes above and beyond❤️ Thank you Murielle Show less »