❌ 1-Star Review: DO NOT TRUST THIS CLINIC – THEY FORFEIT PAID SESSIONS WITHOUT WARNING!"Avoid this clinic at all costs! They have taken over £600 of my hard-earned money and wiped out my paid sessions under the claim that they 'expired,' delivering absolutely zero service. I am a working mother of three children, and to be told I just have to 'sit and bear...
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❌ 1-Star Review: DO NOT TRUST THIS CLINIC – THEY FORFEIT PAID SESSIONS WITHOUT WARNING!"Avoid this clinic at all costs! They have taken over £600 of my hard-earned money and wiped out my paid sessions under the claim that they 'expired,' delivering absolutely zero service. I am a working mother of three children, and to be told I just have to 'sit and bear the loss' of £600 is completely unacceptable and predatory.I bought a large package in 2024. After 5 sessions, my hair growth slowed down, so I explicitly spoke to the staff and agreed on a bespoke plan to space my treatments 3 to 4 months apart. The staff fully agreed to this. In 2025, I topped up my account by purchasing 3 more sessions during a 50% discount promotion. I only used 1 session from that point, leaving a clear balance of 4 fully paid, unused sessions.When I went in last week to book, they told me all my sessions were gone. The clinic has my verified phone number and email address. They successfully spam my phone with promotional marketing and discount advertisements every single month, yet they failed to send a single automated text or email warning me that my paid sessions were approaching an expiry date.To make matters worse, the clinic manager literally hid in the corner of the reception desk listening to the conversation, only stepping out when I had to raise my voice to be heard, offering zero customer service. Furthermore, their policy is entirely punitive—on a previous occasion when I ran late, they deducted a full paid session from my balance but refused to perform the treatment, sending me home empty-handed.Retaining a client's money while refusing to deliver the service breaches the UK Consumer Rights Act. I am reporting this branch to Trading Standards, the Competition and Markets Authority (CMA), and I have already initiated a chargeback dispute with my bank to pull my money back. Do not waste your money or trust this business!"
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