Laser Clinics UK - Luton

❌ 1-Star Review: DO NOT TRUST THIS CLINIC – THEY FORFEIT PAID SESSIONS WITHOUT WARNING!"Avoid this clinic at all costs! They have taken over £600 of my hard-earned money and wiped out my paid sessions under the claim that they 'expired,' delivering absolutely zero service. I am a working mother of three children, and to be told I just have to 'sit and bear... Show more »

❌ 1-Star Review: DO NOT TRUST THIS CLINIC – THEY FORFEIT PAID SESSIONS WITHOUT WARNING!"Avoid this clinic at all costs! They have taken over £600 of my hard-earned money and wiped out my paid sessions under the claim that they 'expired,' delivering absolutely zero service. I am a working mother of three children, and to be told I just have to 'sit and bear the loss' of £600 is completely unacceptable and predatory.I bought a large package in 2024. After 5 sessions, my hair growth slowed down, so I explicitly spoke to the staff and agreed on a bespoke plan to space my treatments 3 to 4 months apart. The staff fully agreed to this. In 2025, I topped up my account by purchasing 3 more sessions during a 50% discount promotion. I only used 1 session from that point, leaving a clear balance of 4 fully paid, unused sessions.When I went in last week to book, they told me all my sessions were gone. The clinic has my verified phone number and email address. They successfully spam my phone with promotional marketing and discount advertisements every single month, yet they failed to send a single automated text or email warning me that my paid sessions were approaching an expiry date.To make matters worse, the clinic manager literally hid in the corner of the reception desk listening to the conversation, only stepping out when I had to raise my voice to be heard, offering zero customer service. Furthermore, their policy is entirely punitive—on a previous occasion when I ran late, they deducted a full paid session from my balance but refused to perform the treatment, sending me home empty-handed.Retaining a client's money while refusing to deliver the service breaches the UK Consumer Rights Act. I am reporting this branch to Trading Standards, the Competition and Markets Authority (CMA), and I have already initiated a chargeback dispute with my bank to pull my money back. Do not waste your money or trust this business!" Show less »

I recently had a Hydrafacial with Aimee and I couldn’t be happier with the experience. She was incredibly professional from start to finish, explaining each step and making me feel completely at ease. What really stood out was her kindness and genuine care specially during led light therapy. My skin feels amazing, and the whole experience was so relaxing. Hi... Show more »

I recently had a Hydrafacial with Aimee and I couldn’t be happier with the experience. She was incredibly professional from start to finish, explaining each step and making me feel completely at ease.
What really stood out was her kindness and genuine care specially during led light therapy.
My skin feels amazing, and the whole experience was so relaxing.
Highly recommend Aimee if you’re looking for someone skilled, attentive, and truly lovely! Show less »

I have been attending Laser Clinics Luton for several months now and I could not reccommed Mariam and Carla enough! From the moment I met Mariam, I knew my experience was going to be a postive one. Her professionalism, care and attention to detail is second to none. She is such a genuine girl with a kind heart. She made me feel comfortable from start to fini... Show more »

I have been attending Laser Clinics Luton for several months now and I could not reccommed Mariam and Carla enough! From the moment I met Mariam, I knew my experience was going to be a postive one. Her professionalism, care and attention to detail is second to none. She is such a genuine girl with a kind heart. She made me feel comfortable from start to finish. My session with her really made my day. She is truly incredible and an asset to the business. Carla is also excellent at her job. She is extremely professional, knowledgeable and is able to answer any question I may have without hesitation. Her skills are truly impressive. I felt so lucky to be able to have a session with her. All of the girls in the clinic are lovely but my experience with Mariam and Carla was unforgettable. Show less »

The customer service here is absolutely phenomenal. Every time I visit, the team makes me feel genuinely welcome and looked after. I’ve been coming here for over a year now and have never left feeling anything less than completely satisfied. I’d highly recommend this place to anyone. The girls I’m usually served by—Hannah, Mariam, Laura, Arooj, Carla, and Ai... Show more »

The customer service here is absolutely phenomenal. Every time I visit, the team makes me feel genuinely welcome and looked after. I’ve been coming here for over a year now and have never left feeling anything less than completely satisfied.
I’d highly recommend this place to anyone. The girls I’m usually served by—Hannah, Mariam, Laura, Arooj, Carla, and Aimee—are all incredibly professional, friendly, and clearly care about providing great service. They always go above and beyond to make the experience a positive one. Show less »

Amazing experience! From the moment I arrived, Mariam made me feel really comfortable and relaxed. The session was very professional but also enjoyable, with lovely conversations that made the time fly by. She clearly knows what she’s doing and made me feel completely at ease throughout the treatment. I genuinely enjoyed the whole experience and I’m already... Show more »

Amazing experience! From the moment I arrived, Mariam made me feel really comfortable and relaxed. The session was very professional but also enjoyable, with lovely conversations that made the time fly by. She clearly knows what she’s doing and made me feel completely at ease throughout the treatment. I genuinely enjoyed the whole experience and I’m already looking forward to my next session. Highly recommended! Show less »

I had an amazing experience at Laser Clinics. Hannah is extremely professional, kind, and knowledgeable. She made me feel completely comfortable throughout the treatment and explained everything clearly. The clinic is spotless, relaxing, and very welcoming. I’m very happy with the results and would highly recommend Hannah to anyone looking for safe, effectiv... Show more »

I had an amazing experience at Laser Clinics. Hannah is extremely professional, kind, and knowledgeable. She made me feel completely comfortable throughout the treatment and explained everything clearly. The clinic is spotless, relaxing, and very welcoming. I’m very happy with the results and would highly recommend Hannah to anyone looking for safe, effective, and high-quality laser treatments. Show less »

I had a wonderful experience with Aimee for my full body laser treatment. She was incredibly respectful, kind, and made me feel completely comfortable throughout the entire process. Her professionalism and attention to detail really stood out, and she took the time to explain everything clearly before starting. I truly appreciated her calm and caring approac... Show more »

I had a wonderful experience with Aimee for my full body laser treatment. She was incredibly respectful, kind, and made me feel completely comfortable throughout the entire process. Her professionalism and attention to detail really stood out, and she took the time to explain everything clearly before starting. I truly appreciated her calm and caring approach, and I highly recommend her to anyone considering laser treatment. Show less »

Hi, I am writing to inform you about a bad experience I had at your clinic today (10.02.2026). I have completed nearly 10 laser treatment sessions with your clinic so far, and the service has generally been okay. However, today my appointment was cancelled because the staff member said I had cream on my face ,under arm and bikini area. I am sure that my fa... Show more »

Hi,

I am writing to inform you about a bad experience I had at your clinic today (10.02.2026).

I have completed nearly 10 laser treatment sessions with your clinic so far, and the service has generally been okay. However, today my appointment was cancelled because the staff member said I had cream on my face ,under arm and bikini area. I am sure that my face and bikini area was completely clean and I did not apply any cream or products before coming. I did not even use lip balm.

Since this was not my first session, I am already familiar with your policies and protocols and always follow them carefully. I came today exactly the same way I did for my previous sessions. Despite this, the appointment was cancelled and I was not given a refund, and she said for next you have to pay and won't give any discount too.

I was also disappointed with the rude behavior of some of the staff at the laser clinic. I was changing my clothes after she told me that I can't do your session today, and she was keep knocking my door and she just opened without my permission. This made the experience even more upsetting.

I hope you will review this matter and take appropriate action.

Thank you for your attention.

Kind regards,
Jitha Show less »

I had my first ever laser treatment yesterday with Mariam and she was absolutely amazing! I was nervous as it was my first time, but she made me feel completely at ease and comfortable throughout the whole process. She is professional, kind, and clearly an expert at what she does. I’ve already decided to book all my future sessions with her. Highly recommend... Show more »

I had my first ever laser treatment yesterday with Mariam and she was absolutely amazing! I was nervous as it was my first time, but she made me feel completely at ease and comfortable throughout the whole process. She is professional, kind, and clearly an expert at what she does. I’ve already decided to book all my future sessions with her. Highly recommend Mariam if you're looking for someone you can trust! Thank you xxx Show less »

Carla is incredible. She’s professional, knowledgeable, and has such a warm way of putting you at ease. I actually look forward to my appointments because she makes the whole experience so comfortable and enjoyable. She listens carefully to any concerns I have and always explains things in a way that makes me feel confident and informed. I ended up upgrading... Show more »

Carla is incredible. She’s professional, knowledgeable, and has such a warm way of putting you at ease. I actually look forward to my appointments because she makes the whole experience so comfortable and enjoyable. She listens carefully to any concerns I have and always explains things in a way that makes me feel confident and informed. I ended up upgrading to the full package because of how well she treats her clients. I’m genuinely grateful to have her as my therapist, she’s excellent at what she does. Show less »

had my laser treatment today, and it was such a wonderful experience! Aimee did my treatment, and she was absolutely amazing — so professional, kind, and gentle. She made me feel completely comfortable throughout the process. Also, the lady at the reception (I think her name was Saida) was really sweet and friendly too! I’m really happy with the service and... Show more »

had my laser treatment today, and it was such a wonderful experience! Aimee did my treatment, and she was absolutely amazing — so professional, kind, and gentle. She made me feel completely comfortable throughout the process.
Also, the lady at the reception (I think her name was Saida) was really sweet and friendly too!
I’m really happy with the service and the staff. 🌷
If you’re planning to get a laser treatment, I highly recommend booking with Aimee — and the whole team is just lovely! 💖 Show less »