Laser Clinics UK - Kingston

Rude and unprofessional staff - refusing to give their name and hanging up. No details for manager given or process for escalating concerns. When I requested clarification on a policy, the staff member failed to address my concerns adequately. I then asked for the name of the manager to escalate the issue, but my request was refused. I explained that it is a... Show more »

Rude and unprofessional staff - refusing to give their name and hanging up. No details for manager given or process for escalating concerns. When I requested clarification on a policy, the staff member failed to address my concerns adequately. I then asked for the name of the manager to escalate the issue, but my request was refused. I explained that it is a reasonable expectation to be provided with the name of a staff member, yet my request was dismissed, and I was abruptly hung up on.
I immediately called back and was connected with another staff member. I again requested the name of the individual I had spoken with earlier, but this request was once again denied. The staff member went so far as to suggest that staff members are sometimes uncomfortable sharing their names and may even falsify their identities. I pointed out that this is both unlawful and unacceptable, as customers have a right to know the name of the individual providing their treatment. I explained if they enforcing a policy they should not be worried about providing a name.extremely concerned about safety if staff members are in openly saying that they have to lie about their names in a professional setting. Show less »

This review is about today's experience. I have been there 12 times so far, and for 1st time, my journey to Laser Clinic in Kingston was amazing. If I had a question, there were no rolling eyes or any feeling that I was bothering the therapist by asking, while the session or after, no rushing at all. Her attitude and behaviour were implacable. Lovely smile.... Show more »

This review is about today's experience.
I have been there 12 times so far, and for 1st time, my journey to Laser Clinic in Kingston was amazing. If I had a question, there were no rolling eyes or any feeling that I was bothering the therapist by asking, while the session or after, no rushing at all.
Her attitude and behaviour were implacable. Lovely smile. I must say a big thank you to Simki.
Unfortunately, I couldn't manage to book the next session with her, but I'll make sure I'll request her service in the future. Show less »

I cannot recommend Irina enough! She is incredibly thorough and ensures that you feel completely comfortable throughout the process. Her knowledge and expertise in laser hair removal are outstanding, and her polite and professional demeanor make every session a pleasure. The results have been nothing short of impressive—I’ve seen such a significant differen... Show more »

I cannot recommend Irina enough! She is incredibly thorough and ensures that you feel completely comfortable throughout the process. Her knowledge and expertise in laser hair removal are outstanding, and her polite and professional demeanor make every session a pleasure.

The results have been nothing short of impressive—I’ve seen such a significant difference since starting treatment with Irina. I now only attend for maintenance sessions, and even those are quick and effective.

If you’re considering laser hair removal, Irina is the best choice. A true professional who genuinely cares about her clients! Show less »