I bought a package in harrow as was told there was an appointment the following morning. It would be great to start the treatment before my holiday, however, after payment, this appoiment magically was no longer available. i explained how upset i was as the whole reason for me to pay there and then was for that appointment alone, otherwise i would have paid...
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I bought a package in harrow as was told there was an appointment the following morning. It would be great to start the treatment before my holiday, however, after payment, this appoiment magically was no longer available. i explained how upset i was as the whole reason for me to pay there and then was for that appointment alone, otherwise i would have paid on my return. The indian lady dealing with this was very rude.
Due to holidays, we then had to wait 2 months. I requested a refund, it was declined. the lady said if i bought it through the website then they would have refunded but as i went to the store, there was nothing they could do.
Finally we started the treatment. I then moved to Manchester and it became very difficult to book appoinments, I requested a refund again - it was declined and they explained that each location is separate so they could not transfer the treatment. Later that year I had a stroke and became paralysed on nym left side so was not allowed to drive, once again made it even harder to attend appointments. The ladies were happy to wait until i got better rather than stick to sell by dates, which I appreciated and is the only reason why this review is not 1 star.
After I recovered, I started attending appointmnets again. I explained that as I was not allowed to drive, I would be depending on lifts from manchester etc... It has been truly a rollercoaster and very difficult to complete my course. A few times I attended, they were running late so there was no time to do all that was booked, resulting in further appointments. I really wish that a refund would have been issues on my first request. Would have saved everyone all this backwards and forwards.
The good side is that i did see results from the treatment in the beginning
I then complained, and was told on 5th January 2026 that someone would be in touch with me after investigating. Have notnheard back since. Incredibly disappointment customer service / care
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