Laser Clinics UK - Guildford

I have never felt more uncomfortable in a laser clinic before. It was my first time visiting Laser Clinics, though not my first time having laser treatments. I had to wait two weeks just for a consultation, and then another two weeks to book my laser appointment. When I finally went in after waiting, they told me they couldn’t proceed because I was on a main... Show more »

I have never felt more uncomfortable in a laser clinic before. It was my first time visiting Laser Clinics, though not my first time having laser treatments. I had to wait two weeks just for a consultation, and then another two weeks to book my laser appointment. When I finally went in after waiting, they told me they couldn’t proceed because I was on a maintenance dose of acne medication. After providing the required report from my dermatologist, I still had to wait another two weeks for a new appointment.
When I eventually went back, not only did they fail to pass all the areas I had already paid for, but the staff member also made me feel extremely uncomfortable. She commented on the light hair growth on my skin due to my PCOS, saying things like “the room will smell so bad.” Afterward, I overheard her gossiping about me to another colleague and spraying perfume around the room.
Overall, this was a horrible experience. I do not recommend this clinic to anyone- very unprofessional Show less »

One of the worst customer service experiences I have ever had in my life. I booked Botox and took the deposit right away. The day of the appointment, the nurse called me and cancelled the appointment. I cancelled my meeting and organized many things to secure this booking. I haven't received the refund yet, even after two weeks. I called several times and ca... Show more »

One of the worst customer service experiences I have ever had in my life. I booked Botox and took the deposit right away. The day of the appointment, the nurse called me and cancelled the appointment. I cancelled my meeting and organized many things to secure this booking. I haven't received the refund yet, even after two weeks.
I called several times and came to the clinic to see when I will receive the refund.
Time-consuming and costly as to pay for parking in Guildford. No one has the answer and keeps saying the manager is not around and will call you. Show less »