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I visited Laser Clinics Silverburn today (Thursday, 22/01) at 12:20 for a hair removal treatment, and I wanted to share how exceptional my experience was.
Due to personal reasons, I experienced an unexpected anxiety/panic attack just before the treatment. Although I unfortunately don’t know the therapist’s name, I hope she can be identified by th...
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I visited Laser Clinics Silverburn today (Thursday, 22/01) at 12:20 for a hair removal treatment, and I wanted to share how exceptional my experience was.
Due to personal reasons, I experienced an unexpected anxiety/panic attack just before the treatment. Although I unfortunately don’t know the therapist’s name, I hope she can be identified by the date and time of my appointment (22/01 at 12:20).
She handled the situation with outstanding professionalism, empathy, and calm. She immediately noticed that something was wrong, showed genuine care and concern, listened patiently, and knew exactly how to help me calm down. Her warmth, understanding, and reassuring presence made a huge difference — I truly felt safe and supported.
Thanks to her care, I was able to regain my composure and we were able to proceed with the hair removal treatment. She was incredibly gentle throughout, regularly checked in to make sure I was comfortable, and made the procedure quick and minimally uncomfortable. Her calm and compassionate approach completely transformed what could have been a very difficult experience into a positive one.
I am genuinely impressed by how professionally and kindly she handled everything. I would like to sincerely thank her for her care, support, and sensitivity — it truly meant a lot to me.
Highly recommended, and I hope this feedback reaches the wonderful therapist who looked after me today.
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