Laser Clinics UK - Coventry

I have been having laser pigmentation treatment at Laser Clinics Coventry, and unfortunately my experience has been extremely disappointing. I want to be fair and say that the therapists who carried out my treatments have always been polite and friendly. However, being polite is not the same as being knowledgeable or providing a professional standard of car... Show more »

I have been having laser pigmentation treatment at Laser Clinics Coventry, and unfortunately my experience has been extremely disappointing.

I want to be fair and say that the therapists who carried out my treatments have always been polite and friendly. However, being polite is not the same as being knowledgeable or providing a professional standard of care.

During my consultation, I was advised that a quarter-face treatment would be enough to treat my pigmentation. I trusted the professional advice I was given and paid for the treatment that was recommended to me. However, this assessment was clearly incorrect because I have dark spots outside the area they recommended. At my first treatment (around January?), I immediately realised that several pigmentation spots were not being treated. When I asked the therapist to treat those areas, I was told she could not because I had only paid for a quarter-face treatment.

Another issue is that I was rarely treated by the same therapist from one session to the next. Almost every appointment was with someone different, meaning there was no continuity of care. Each therapist seemed to approach the treatment differently, and I do not believe they had a consistent understanding of my treatment plan or my progress.

What is even more concerning is that during later sessions, the therapists did not even target all of the pigmentation spots that were supposed to be included within the quarter-face treatment. Instead of carefully treating each dark spot, the laser was simply passed over the area, leaving some of the agreed treatment area untreated. This completely defeats the purpose of paying for laser pigmentation treatment.

I raised my concerns and asked to speak to the clinic manager. I first requested this in April, and despite asking several times since then, the manager has never taken the time to speak to me. The therapists informed the manager of my concerns, and I was offered one complimentary treatment session. While I appreciate the gesture, it does not resolve the issue or make up for months of poor communication.

What I find most unacceptable is that the manager has still not found 10 minutes to speak to a paying customer after months of waiting. That shows a complete lack of respect for customers and a lack of accountability when concerns are raised.

I paid for the treatment that your clinic recommended, expecting an accurate consultation, consistent treatment, and proper customer care. Instead, I received an incorrect treatment plan, inconsistent treatment, no continuity with the therapists carrying out my sessions, and no meaningful support when I tried to resolve the problem.

Based on my experience, I cannot recommend Laser Clinics Coventry for laser pigmentation treatment. Good customer service is not just about being polite—it is about providing competent treatment, giving accurate professional advice, taking responsibility when things go wrong, and respecting your customers enough to listen to their concerns. Show less »

I’ve been having laser treatments for nearly three years, and unfortunately, my experience at this clinic has left me feeling unheard and uncomfortable. I pay for my treatments in advance 99% of the time, and whenever I’ve raised genuine concerns, I’ve felt like I’m seen as a problem rather than a valued client. I live with OCD, severe anxiety, and other he... Show more »

I’ve been having laser treatments for nearly three years, and unfortunately, my experience at this clinic has left me feeling unheard and uncomfortable.

I pay for my treatments in advance 99% of the time, and whenever I’ve raised genuine concerns, I’ve felt like I’m seen as a problem rather than a valued client. I live with OCD, severe anxiety, and other health conditions, so speaking up is incredibly difficult for me. Instead of feeling reassured, I often leave feeling dismissed.

I previously had my laser treatments in Birmingham, and no matter who treated me, I was always made to feel respected, listened to, and cared for. They never made me feel like an inconvenience for asking questions or expressing concerns.

I understand I can’t have the same practitioner every time, especially for intimate treatments, but kindness and professionalism make all the difference. Sadly, coming to this clinic now gives me so much anxiety that I dread my appointments. I often feel judged, appointments feel rushed, and I leave feeling unwelcome.

I’m sharing this feedback because I believe every client deserves to feel heard, respected, and comfortable, especially during such personal treatments. Show less »

I had a very disappointing experience at this laser clinic. I went in for Botox expecting a natural result, but unfortunately the treatment was poorly done. The outcome looked uneven and didn’t achieve what was discussed during the consultation. I felt like my concerns weren’t taken seriously when I raised them afterwards during the second visit; she reassur... Show more »

I had a very disappointing experience at this laser clinic. I went in for Botox expecting a natural result, but unfortunately the treatment was poorly done. The outcome looked uneven and didn’t achieve what was discussed during the consultation. I felt like my concerns weren’t taken seriously when I raised them afterwards during the second visit; she reassured me that the lines will get smooth. My forehead lines supposed to disappear as the muscles relaxes however, whenever I raise my eyebrows I can see those lines which is quite disappointing. I had done Botox previously on my forehead which I had a good results I think the doctor in this clinic injected water on my forehead instead of Botox.
I chose this clinic because I expected professional care, and I thought a professional doctor is doing the procedure but I left feeling disappointed. I also paid a hefty amount 😞(forehead and lower face) I am extremely disappointed and I cursed myself for going to this place for injectable procedures. I wouldn’t recommend this clinic based on my experience. Show less »

I’ve had a really positive experience at this clinic. The staff are always welcoming, professional, and take the time to explain everything clearly, which makes the whole process feel comfortable and reassuring. The clinic itself is clean and well-maintained, and appointments run smoothly and on time. I’ve been happy with my results so far and would definite... Show more »

I’ve had a really positive experience at this clinic. The staff are always welcoming, professional, and take the time to explain everything clearly, which makes the whole process feel comfortable and reassuring. The clinic itself is clean and well-maintained, and appointments run smoothly and on time. I’ve been happy with my results so far and would definitely recommend them to anyone considering laser treatments. Show less »

I had an appointment scheduled for 10:30 AM today. While I was getting ready around 10 o’clock to make sure I arrived on time, I received a voicemail. Since I was in a rush, I didn’t listen to it right away and went straight to my appointment. When I arrived, the receptionist told me that my appointment had been canceled because a member of staff was unwell.... Show more »

I had an appointment scheduled for 10:30 AM today. While I was getting ready around 10 o’clock to make sure I arrived on time, I received a voicemail. Since I was in a rush, I didn’t listen to it right away and went straight to my appointment. When I arrived, the receptionist told me that my appointment had been canceled because a member of staff was unwell.
While I completely understand that unexpected things happen and people can get sick, I don’t understand why I was only informed 30 minutes before my appointment. It’s really unprofessional to cancel so last-minute — especially when I had already organized my morning around this appointment. Staff shortages should be managed internally, not at the expense of clients’ time.
I feel sorry for the team member who was unwell, but the situation was handled very poorly. Communication and professionalism definitely need improvement. Show less »

I’ve had five treatments at this clinic and the service has generally been professional and cooperative. However, my most recent experience was disappointing and upsetting. I was only two minutes late to my appointment due to heavy traffic after traveling 10 miles, yet the receptionist told me I had to reschedule. While I understand that timing is important... Show more »

I’ve had five treatments at this clinic and the service has generally been professional and cooperative. However, my most recent experience was disappointing and upsetting.

I was only two minutes late to my appointment due to heavy traffic after traveling 10 miles, yet the receptionist told me I had to reschedule. While I understand that timing is important, her approach lacked empathy and professionalism. What made it worse was her body language and facial expressions — she appeared to smirk at my frustration, which felt disrespectful and unkind.

Thankfully, another receptionist stepped in and kindly helped get me in for my appointment. I really appreciated her support — it made a big difference in an otherwise unpleasant experience.

This place has potential and I’ve had good sessions here in the past, but I hope management addresses the importance of respectful and empathetic customer service at all levels. Show less »

Avoid this clinic! I’m a very understanding person, so I gave them multiple chances (even after hearing negative comments from others), but this was the last straw. How can they hang up on me because I couldn’t make it to an appointment and asked to reschedule? The customer service is rude and unprofessional and on top of that, they don’t cater to Black skin... Show more »

Avoid this clinic! I’m a very understanding person, so I gave them multiple chances (even after hearing negative comments from others), but this was the last straw. How can they hang up on me because I couldn’t make it to an appointment and asked to reschedule? The customer service is rude and unprofessional and on top of that, they don’t cater to Black skin complexions. It’s 2025, sort it out! Never going back and I will never recommend to anyone. Show less »

I have a dark skin; started a course of treatment from January 2025 due to my hard spots and scars on my face and I’ve saw decent results but the timing is quite long. I still have a bit of spots still. I won’t recommend this clinic for those that have dark complexions cuz our skin type need proper care from an aesthetician that is more expert with darker sk... Show more »

I have a dark skin; started a course of treatment from January 2025 due to my hard spots and scars on my face and I’ve saw decent results but the timing is quite long. I still have a bit of spots still. I won’t recommend this clinic for those that have dark complexions cuz our skin type need proper care from an aesthetician that is more expert with darker skin tones! Show less »