Laser Clinics UK - Coventry

I had an appointment scheduled for 10:30 AM today. While I was getting ready around 10 o’clock to make sure I arrived on time, I received a voicemail. Since I was in a rush, I didn’t listen to it right away and went straight to my appointment. When I arrived, the receptionist told me that my appointment had been canceled because a member of staff was unwell.... Show more »

I had an appointment scheduled for 10:30 AM today. While I was getting ready around 10 o’clock to make sure I arrived on time, I received a voicemail. Since I was in a rush, I didn’t listen to it right away and went straight to my appointment. When I arrived, the receptionist told me that my appointment had been canceled because a member of staff was unwell.
While I completely understand that unexpected things happen and people can get sick, I don’t understand why I was only informed 30 minutes before my appointment. It’s really unprofessional to cancel so last-minute — especially when I had already organized my morning around this appointment. Staff shortages should be managed internally, not at the expense of clients’ time.
I feel sorry for the team member who was unwell, but the situation was handled very poorly. Communication and professionalism definitely need improvement. Show less »

I’ve had five treatments at this clinic and the service has generally been professional and cooperative. However, my most recent experience was disappointing and upsetting. I was only two minutes late to my appointment due to heavy traffic after traveling 10 miles, yet the receptionist told me I had to reschedule. While I understand that timing is important... Show more »

I’ve had five treatments at this clinic and the service has generally been professional and cooperative. However, my most recent experience was disappointing and upsetting.

I was only two minutes late to my appointment due to heavy traffic after traveling 10 miles, yet the receptionist told me I had to reschedule. While I understand that timing is important, her approach lacked empathy and professionalism. What made it worse was her body language and facial expressions — she appeared to smirk at my frustration, which felt disrespectful and unkind.

Thankfully, another receptionist stepped in and kindly helped get me in for my appointment. I really appreciated her support — it made a big difference in an otherwise unpleasant experience.

This place has potential and I’ve had good sessions here in the past, but I hope management addresses the importance of respectful and empathetic customer service at all levels. Show less »

Avoid this clinic! I’m a very understanding person, so I gave them multiple chances (even after hearing negative comments from others), but this was the last straw. How can they hang up on me because I couldn’t make it to an appointment and asked to reschedule? The customer service is rude and unprofessional and on top of that, they don’t cater to Black skin... Show more »

Avoid this clinic! I’m a very understanding person, so I gave them multiple chances (even after hearing negative comments from others), but this was the last straw. How can they hang up on me because I couldn’t make it to an appointment and asked to reschedule? The customer service is rude and unprofessional and on top of that, they don’t cater to Black skin complexions. It’s 2025, sort it out! Never going back and I will never recommend to anyone. Show less »

I have a dark skin; started a course of treatment from January 2025 due to my hard spots and scars on my face and I’ve saw decent results but the timing is quite long. I still have a bit of spots still. I won’t recommend this clinic for those that have dark complexions cuz our skin type need proper care from an aesthetician that is more expert with darker sk... Show more »

I have a dark skin; started a course of treatment from January 2025 due to my hard spots and scars on my face and I’ve saw decent results but the timing is quite long. I still have a bit of spots still. I won’t recommend this clinic for those that have dark complexions cuz our skin type need proper care from an aesthetician that is more expert with darker skin tones! Show less »