Thérapie Clinic - White City

I’m extremely disappointed with my experience with Thérapie Clinic, particularly following my first visit to the White City clinic. From the moment I arrived, I did not find the staff welcoming. During my laser hair removal treatment, I felt uncomfortable and on edge. I repeatedly explained that I wanted the lowest setting used, as I have already had amazin... Show more »

I’m extremely disappointed with my experience with Thérapie Clinic, particularly following my first visit to the White City clinic.

From the moment I arrived, I did not find the staff welcoming. During my laser hair removal treatment, I felt uncomfortable and on edge. I repeatedly explained that I wanted the lowest setting used, as I have already had amazing results with that setting and was completely happy with my progress. However, I did not feel that my request was listened to or respected, and instead felt pressured into trying a higher setting despite making my preference clear.

For a treatment as intimate as laser hair removal, I believe it is extremely important that clients feel comfortable, listened to and reassured. Unfortunately, I felt none of those things during this appointment.

The experience afterwards was equally disappointing. The practitioner left the room as I was leaving, and when I said goodbye to the member of staff at reception, I received no response. It may seem like a small thing, but combined with how uncomfortable I had already felt during the appointment, it left me feeling very unwelcome.

Unfortunately, this is also part of a wider poor experience I have had with Thérapie Clinic’s customer service. On another occasion, I was due to have treatment while on my period and did not feel comfortable proceeding. I had attempted to rearrange my appointment through the app within the required 48-hour period, but the app was not working and I took screenshots as evidence. Despite explaining that I had evidence of this, I wasn’t even asked to provide it before being told that only my bikini treatment could be cancelled and that I would still have to attend for the remaining areas.

I ended up attending because I did not want to lose the sessions I had paid for, despite feeling more sensitive and uncomfortable while on my period.

I have also contacted customer service/head office regarding appointments and asked to speak to a manager about my concerns. Rather than receiving contact from a manager, I received an email stating that my query had been resolved. I did not consider it resolved at all.

Overall, I don’t feel that my experience as a paying customer has been handled with much care, flexibility or consideration. I have purchased a number of sessions, which is the only reason I will continue attending until they are completed. Once my remaining sessions are finished, I will not be returning, and based on my experience so far, I would not recommend Thérapie Clinic. Show less »

I visited today for Botox treatment and had a really positive experience. From the moment I arrived the staff were welcoming and professional. They took the time to explain everything clearly what would suit my face best and what to expect from the procedure. After a thorough consultation we decided on Botox and I’m very happy with the results. The team i... Show more »

I visited today for Botox treatment and had a really positive experience. From the moment I arrived the staff were welcoming and professional. They took the time to explain everything clearly what would suit my face best and what to expect from the procedure.

After a thorough consultation we decided on Botox and I’m very happy with the results. The team is clearly experienced and I felt confident in their care throughout. The pricing was also very reasonable.

I would highly recommend this clinic for anyone considering aesthetic treatments. Show less »

I’ve been coming to Thérapie Clinic in White City for my laser treatments and I couldn’t be happier with my experience. The staff are always professional, friendly and make you feel completely at ease. A special thank you to Sarah, who is always so kind, attentive and makes every session comfortable and stress-free. The treatments are carried out with great... Show more »

I’ve been coming to Thérapie Clinic in White City for my laser treatments and I couldn’t be happier with my experience. The staff are always professional, friendly and make you feel completely at ease.
A special thank you to Sarah, who is always so kind, attentive and makes every session comfortable and stress-free.
The treatments are carried out with great care and everything is explained clearly, which I really appreciate. I’ve already seen amazing results and it just keeps improving after each session.
The clinic is always clean, well-organised and has a very relaxing atmosphere.
Highly recommend to anyone considering laser treatments! Show less »

10000/10 experience! I’m so glad and lucky to have had my session with Ebonyi!! I arrived late because all my trains were delayed or cancelled, and it was raining… I contacted the branch before arriving and they told me they were fully booked, but still can try to check. When I got there, I was told they couldn’t fit me in because I was already 15 minutes... Show more »

10000/10 experience!
I’m so glad and lucky to have had my session with Ebonyi!!

I arrived late because all my trains were delayed or cancelled, and it was raining… I contacted the branch before arriving and they told me they were fully booked, but still can try to check.

When I got there, I was told they couldn’t fit me in because I was already 15 minutes late, which I understood, but I was really sad and frustrated 🥲

At that moment, Ebonyi noticed my sad.. and kindly offered to quickly help me with the session since she had a bit of free time. She 100% is an angel. She saved me from having to reschedule and made my whole day.

And she is kind, professional, and incredibly helpful. I LOVE HER!!!!

This was my first time booking with this branch since I moved to the area, and I will 100% be coming back, and booking with Ebonyi again xx Show less »

10000/10 experience! I’m so glad and lucky to have had my session with Ebonyi!! I arrived late because all my trains were delayed or cancelled, and it was raining… I contacted the branch before arriving and they told me they were fully booked, but still can try to check. When I got there, I was told they couldn’t fit me in because I was already 15 minutes... Show more »

10000/10 experience!
I’m so glad and lucky to have had my session with Ebonyi!!

I arrived late because all my trains were delayed or cancelled, and it was raining… I contacted the branch before arriving and they told me they were fully booked, but still can try to check.

When I got there, I was told they couldn’t fit me in because I was already 15 minutes late, which I understood, but I was really sad and frustrated 🥲

At that moment, Ebonyi noticed my sad.. and kindly offered to quickly help me with the session since she had a bit of free time. She 100% is an angel. She saved me from having to reschedule and made my whole day.

And she is kind, professional, and incredibly helpful. I LOVE HER!!!!

This was my first time booking with this branch since I moved to the area, and I will 100% be coming back, and booking with Ebonyi again xx Show less »

Had such an amazing experience during my laser consultation! From the moment I walked in, Dima made me feel comfortable, informed, and completely at ease. She took the time to thoroughly explain the process, what to expect, and answered all my questions with so much patience and professionalism. Highly recommend Dima to anyone looking to do laser, you’ll be... Show more »

Had such an amazing experience during my laser consultation! From the moment I walked in, Dima made me feel comfortable, informed, and completely at ease. She took the time to thoroughly explain the process, what to expect, and answered all my questions with so much patience and professionalism. Highly recommend Dima to anyone looking to do laser, you’ll be in great hands ! Show less »

I’ve had roughly 7 laser sessions now, most of which with Pascal D. I always book with her as I find her to be super gentle and patient. She’s also really knowledgable, she’s offered lots of advice on how to get the most out of laser and take care of my skin between sessions to ensure the laser works as best as it can. It can be quite vulnerable having your... Show more »

I’ve had roughly 7 laser sessions now, most of which with Pascal D. I always book with her as I find her to be super gentle and patient. She’s also really knowledgable, she’s offered lots of advice on how to get the most out of laser and take care of my skin between sessions to ensure the laser works as best as it can. It can be quite vulnerable having your bikini lasered, but she always makes me feel really comfortable, so despite some slight pain here and there (from the laser!), I look forward to my sessions and know it’s worth it.
I’ve also noticed the hair growth has reduced massively, even from my first appointment which is positive to see and shows it’s working! I’ve already recommended laser to many of my friends, who have started going as well. Show less »

I've had my laser sessions with Sarah and I've seen such good results. I'm in disbelief in how quick I've seen results. I never have to shave, I only shave before my appointment. I've noticed how Sarah takes time to ask me how my sessions are going and she assesses my hair and skin before starting the treatment which is why I have requested for her🥰 She pro... Show more »

I've had my laser sessions with Sarah and I've seen such good results. I'm in disbelief in how quick I've seen results. I never have to shave, I only shave before my appointment. I've noticed how Sarah takes time to ask me how my sessions are going and she assesses my hair and skin before starting the treatment which is why I have requested for her🥰 She provided good aftercare and pre-aftercare and because of her, I've purchased another 6 sessions. THANK YOU SO MUCH SARAH!!!! Show less »

Been a client here for over 7 years and I keep coming back. The team that have taken over are wonderful and Pascal in particular is fantastic - I’ll continue to rebook with her. The clinic is so clean, the staff are experienced, and the treatments are excellent. It’s a bit of a no brainer when you consider price, location, and overall experience and conveni... Show more »

Been a client here for over 7 years and I keep coming back. The team that have taken over are wonderful and Pascal in particular is fantastic - I’ll continue to rebook with her.

The clinic is so clean, the staff are experienced, and the treatments are excellent. It’s a bit of a no brainer when you consider price, location, and overall experience and convenience. Show less »

I had my first microneedling session with SARA, and I honestly couldn’t have asked for a better experience. From the very beginning, she was incredibly kind, patient, and attentive. She took the time to explain every step of the procedure, answered all my questions, and made sure I was comfortable throughout the session. Sara’s professionalism truly stands o... Show more »

I had my first microneedling session with SARA, and I honestly couldn’t have asked for a better experience. From the very beginning, she was incredibly kind, patient, and attentive. She took the time to explain every step of the procedure, answered all my questions, and made sure I was comfortable throughout the session.
Sara’s professionalism truly stands out—her technique is excellent, and you can clearly see how knowledgeable and skilled she is in her field. She combines expertise with genuine care, which makes a huge difference. I already noticed how carefully and precisely she worked, and I felt completely safe in her hands.
What I appreciate most is her caring nature and positive energy. She doesn’t just perform a treatment; she truly cares about her patients and their results. I still have two more sessions left with her, and I’m already confident I made the best choice.
Highly, highly recommend Sara to anyone considering microneedling or dermatological treatments. She is exceptional at what she does! Show less »

My experience with Therapie Clinic has been the worst I’ve ever had. I had been a long-term client and purchased two packages: Full Body and Full Face. Later, it turned out that laser hair removal on my face was ineffective and even contraindicated due to the type of hair I have. This was confirmed by other staff members — but only after I had already compl... Show more »

My experience with Therapie Clinic has been the worst I’ve ever had.

I had been a long-term client and purchased two packages: Full Body and Full Face.
Later, it turned out that laser hair removal on my face was ineffective and even contraindicated due to the type of hair I have. This was confirmed by other staff members — but only after I had already completed several sessions and paid in full.

I contacted them multiple times requesting a price adjustment, since I was not receiving the treatment I was sold.

What did I get in return?
— Copy-paste responses with no real engagement
— My emails were ignored
— Eventually, I was refunded only for the Full Face package, while the Full Body package — where the real issue lies — was never addressed.

As of writing this:
• The refund they promised has not been received
• I’ve had no response for over a week — my emails are being ignored
• My request to escalate the case to a senior member of staff has also been ignored

I have all the emails, documents, confirmations, and screenshots.
If this is not resolved, I am prepared to file a formal complaint through Trading Standards and other regulatory channels.

Avoid this place.
It may look professional on the outside, but inside it’s nothing but poor service, unqualified staff, lack of accountability, and total disrespect for clients.
It’s a money-making operation — nothing more.

One more frustrating thing: you can’t choose your therapist.
Every time it’s someone new, with zero consistency.
Appointments are constantly delayed, and yet they call you exactly at 5:00 PM asking “Where are you?” even if you’re literally standing at reception.

Easily the most exhausting and absurd client experience I’ve ever had.

Update:
Adding clarification regarding the clinic’s response to my review. Unfortunately, Google Maps does not allow attaching screenshots here. This is a warning to potential clients: stay away from this company.

The response I received from the clinic’s staff member is one of the worst I’ve ever seen when filing a complaint. It’s entirely generic, formal, and doesn’t offer a single concrete step or solution — despite the issue having persisted since November 21. Today is December 17.

After a full month, the White City branch staff still haven’t provided me with contact details for management, despitmultipe direct requests.

If you do have a direct contact for the Therapie Head Office, I would sincerely appreciate it. If not, I will simply escalate this matter to Citizens Advice and Trading Standards, as further communication with your clinic is no longer possible. Show less »

Sara was amazing. She was very knowledgeable and explained everything clearly, which made my mom feel comfortable from the beginning. She booked her Potenza appointments with Sara and traveled all the way from Ealing just to see her. My mom is very scared of needles, and we weren’t even sure she would be able to go through with all the appointments. Sara was... Show more »

Sara was amazing. She was very knowledgeable and explained everything clearly, which made my mom feel comfortable from the beginning. She booked her Potenza appointments with Sara and traveled all the way from Ealing just to see her. My mom is very scared of needles, and we weren’t even sure she would be able to go through with all the appointments. Sara was so patient and reassuring, and she really put her at ease. Thanks to her calm and caring approach.
Her skin has improved so much, even better than she expected. She couldn’t be happier with the results. I’m writing this review on behalf of my mom, as she’s not familiar with how reviews work and asked me to do it for her. We just want to say a big thank you, my mom is very happy and we can see such a big difference. Show less »

Loved it!!! I did Potenza microneedling rf with Sara! I had an amazing experience with Sara. From the moment I arrived, she was so warm and reassuring, which instantly put me at ease. She took the time to answer all of my questions thoroughly and made sure I felt comfortable throughout the treatment. I was a bit nervous about the pain beforehand, but it hone... Show more »

Loved it!!! I did Potenza microneedling rf with Sara! I had an amazing experience with Sara. From the moment I arrived, she was so warm and reassuring, which instantly put me at ease. She took the time to answer all of my questions thoroughly and made sure I felt comfortable throughout the treatment. I was a bit nervous about the pain beforehand, but it honestly wasn’t anywhere near as bad as I expected thanks to her gentle approach. I was so happy with the experience that I booked a package, and I can’t wait to come back for my remaining sessions. Highly recommend Sara! Show less »

I had a treatment done yesterday at Therapie Clinic and I am honestly so impressed with the whole experience. From start to finish, everything felt professional, clean and very reassuring. Dr Daniel was absolutely amazing. He took his time to explain everything clearly, answered all my questions and really listened to the look I wanted to achieve. As someon... Show more »

I had a treatment done yesterday at Therapie Clinic and I am honestly so impressed with the whole experience. From start to finish, everything felt professional, clean and very reassuring. Dr Daniel was absolutely amazing. He took his time to explain everything clearly, answered all my questions and really listened to the look I wanted to achieve.

As someone who was nervous about looking too dramatic, Dr Daniel made sure I felt comfortable at every step. His technique was gentle, precise and honestly painless compared to what I expected. The results are beautiful – full, natural and exactly what I hoped for. You can tell he genuinely cares about getting the best outcome for each client.

The clinic itself was spotless, welcoming and well organised. The staff were friendly and efficient, and the whole process felt very smooth. I left feeling confident, informed and extremely happy with my results.

Thank you Dr Daniel and the Therapie team for such a positive experience. I will definitely be returning and recommending you to everyone! Show less »

I’ve been getting my full-body laser hair removal done by Aisa at Therapie Clinic in Westfield, White City. From my very first session, she made me feel so comfortable and always ensures precision in her treatments. She is professional yet sweet and friendly, which is the perfect balance when receiving this type of treatment. With every session, she has main... Show more »

I’ve been getting my full-body laser hair removal done by Aisa at Therapie Clinic in Westfield, White City. From my very first session, she made me feel so comfortable and always ensures precision in her treatments. She is professional yet sweet and friendly, which is the perfect balance when receiving this type of treatment. With every session, she has maintained the same level of kindness, empathy, and professionalism, which makes me genuinely look forward to my appointments.

She never hesitates to explain the process, provide aftercare advice, or answer any questions I have. You can really tell that she loves what she does and is passionate about delivering the best results.

I’ve had three sessions with her so far and have already noticed a significant reduction in hair growth, which makes me excited to see the full results after completing all 10 sessions. I honestly can’t recommend her enough. She will go above and beyond to ensure you achieve the results you want.

Thank you, Aisa! :) Show less »

I’m currently having my hair removal treatments with Salma, and I couldn’t be happier so far! She’s very professional, gentle, and always makes me feel comfortable during each session. The staff are welcoming, friendly, and the clinic is always clean and relaxing. I’m already noticing great results and really appreciate the care and attention they provide ev... Show more »

I’m currently having my hair removal treatments with Salma, and I couldn’t be happier so far! She’s very professional, gentle, and always makes me feel comfortable during each session. The staff are welcoming, friendly, and the clinic is always clean and relaxing. I’m already noticing great results and really appreciate the care and attention they provide every visit. Highly recommend! 🌟 Show less »

AMAZING!! This was my first experience of having any filler and Dan was very professional and made me feel right at ease. Dan answered all my questions confidently and competently and even gave me a stress ball to hold whilst doing the procedure. I am thrilled with my results and will definitely be returning. Just to add, the reception team were also fantast... Show more »

AMAZING!! This was my first experience of having any filler and Dan was very professional and made me feel right at ease. Dan answered all my questions confidently and competently and even gave me a stress ball to hold whilst doing the procedure. I am thrilled with my results and will definitely be returning. Just to add, the reception team were also fantastic and prepared me for the procedure with a lovely curiosity reminder call before the day. Overall very happy with my experience! Show less »

I had my microneedling done at Thérapie Clinic and couldn’t be happier with the experience! Sara was lovely, she was so professional, knowledgeable, and made me feel completely at ease throughout the treatment. She explained every step clearly, checked in regularly to make sure I was comfortable. I have already booked in my next session, looking forward to i... Show more »

I had my microneedling done at Thérapie Clinic and couldn’t be happier with the experience! Sara was lovely, she was so professional, knowledgeable, and made me feel completely at ease throughout the treatment. She explained every step clearly, checked in regularly to make sure I was comfortable. I have already booked in my next session, looking forward to it! Show less »

Hi, I’m super happy with the treatment and support I received at Thérapie Clinic. I’d especially like to mention Sara, who was the kindest and most supportive person throughout the whole process. She really made me feel comfortable and explained microneedling in such a clear way that it eased all my nerves for my first session. I can’t recommend Sara enough... Show more »

Hi, I’m super happy with the treatment and support I received at Thérapie Clinic. I’d especially like to mention Sara, who was the kindest and most supportive person throughout the whole process. She really made me feel comfortable and explained microneedling in such a clear way that it eased all my nerves for my first session. I can’t recommend Sara enough or thank her enough for her patience and care :) Show less »

I’ve been doing laser hair removal with Thérapie Clinic for some time now and have consistently had great experiences. The staff at this branch are always welcoming, friendly, and professional. A special shoutout to Pascal, who was incredibly kind and made sure I was comfortable throughout the session – it really made the experience even better! She also gav... Show more »

I’ve been doing laser hair removal with Thérapie Clinic for some time now and have consistently had great experiences. The staff at this branch are always welcoming, friendly, and professional. A special shoutout to Pascal, who was incredibly kind and made sure I was comfortable throughout the session – it really made the experience even better! She also gave clear aftercare instructions which is always helpful!

I highly recommend Thérapie Clinic to anyone considering laser hair removal. Great service, great results! Show less »

I had a laser session on the 4th of October . While the procedure itself went well, the experience beforehand was quite disappointing. I was completely undressed and left waiting for over 20 minutes before the doctor arrived to begin the session in a cold room and without any communication or update. It was very uncomfortable to be left in that situation f... Show more »

I had a laser session on the 4th of October . While the procedure itself went well, the experience beforehand was quite disappointing. I was completely undressed and left waiting for over 20 minutes before the doctor arrived to begin the session in a cold room and without any communication or update. It was very uncomfortable to be left in that situation for so long with no explanation, and when she finally arrived, she simply said “sorry” and moved on as if nothing had happened. I won’t mention the doctor’s name, as I don’t wish to cause any personal harm, but I truly hope this feedback encourages the clinic to treat clients with more care and consideration in the future. Show less »

I visited the clinic for a consultation and spoke with Dima. Although I didn’t have a treatment this time, she was so friendly, knowledgeable, and professional. She really took the time to listen to my concerns and gave me honest, helpful advice about my options. I left feeling confident and well-informed, and I’ll definitely be coming back in the future. Th... Show more »

I visited the clinic for a consultation and spoke with Dima. Although I didn’t have a treatment this time, she was so friendly, knowledgeable, and professional. She really took the time to listen to my concerns and gave me honest, helpful advice about my options. I left feeling confident and well-informed, and I’ll definitely be coming back in the future. Thank you, Dima, for making me feel so comfortable and supported! Show less »

I started Therapie Clinic a few months ago for Laser hair removal. Pascal is an angel ! Very professional, friendly and makes the whole experience comfortable and easy. She explains the process and aftercare clearly & always checks in to see how you’re doing. I have seen amazing results with the laser itself after my 3rd/4th session. Highly recommend, especi... Show more »

I started Therapie Clinic a few months ago for Laser hair removal.
Pascal is an angel ! Very professional, friendly and makes the whole experience comfortable and easy. She explains the process and aftercare clearly & always checks in to see how you’re doing.
I have seen amazing results with the laser itself after my 3rd/4th session.
Highly recommend, especially White City branch, all the staff are lovely :) Show less »

It was okay overall. The staff were very friendly, and Sara in particular was extremely knowledgeable. However, I haven’t noticed major changes in my skin, so I don’t feel the treatment justifies the price. In my opinion, the value could be improved either by keeping the current price and increasing the Potenza sessions from 3 to 4, or by lowering the price... Show more »

It was okay overall. The staff were very friendly, and Sara in particular was extremely knowledgeable. However, I haven’t noticed major changes in my skin, so I don’t feel the treatment justifies the price.

In my opinion, the value could be improved either by keeping the current price and increasing the Potenza sessions from 3 to 4, or by lowering the price while keeping 3 sessions. I honestly feel like I could have received a similar treatment at a local clinic.

I’m also not sure if my expectations were simply too high, but I was up-sold to the more expensive treatment after being told it would guarantee results, when my original interest was in micro-needling. Show less »

I had the pleasure of having Joanne do my lips, and I couldn’t be happier with the results! My lips look amazing, full, natural, and perfectly shaped. What impressed me most was how delicately Jeanne handled the procedure. She made sure I was comfortable and informed every step of the way. I had minimal bruising, which was a pleasant surprise, and the afterc... Show more »

I had the pleasure of having Joanne do my lips, and I couldn’t be happier with the results! My lips look amazing, full, natural, and perfectly shaped. What impressed me most was how delicately Jeanne handled the procedure. She made sure I was comfortable and informed every step of the way. I had minimal bruising, which was a pleasant surprise, and the aftercare instructions she provided were detailed and helpful. Highly recommend Jeanne for anyone looking to enhance their lips! Show less »

I had my under-eye polynucleotide treatment with Dr. Daniel and the experience was excellent. He was knowledgeable, gentle, and made me feel at ease throughout the process. The bruising lasted only one day, and he was very attentive especially after I mentioned my allergies. The whole team were professional and friendly. I’m definitely going back for my seco... Show more »

I had my under-eye polynucleotide treatment with Dr. Daniel and the experience was excellent. He was knowledgeable, gentle, and made me feel at ease throughout the process. The bruising lasted only one day, and he was very attentive especially after I mentioned my allergies. The whole team were professional and friendly. I’m definitely going back for my second session. Highly recommend! Show less »

My experience at Thérapie clinic has been amazing. The staff make me feel so comfortable from the moment I walk in. Everything is explained really well to me. I can ask questions about my treatment and received more than enough advice and support. Everyone is trained and experienced which means I can trust them with my treatments. I’d definitely recommend Th... Show more »

My experience at Thérapie clinic has been amazing. The staff make me feel so comfortable from the moment I walk in. Everything is explained really well to me. I can ask questions about my treatment and received more than enough advice and support. Everyone is trained and experienced which means I can trust them with my treatments. I’d definitely recommend Thérapie clinic as they go above and beyond to ensure your experience is the best. Thank you! Show less »

I’ve been seeing Asia at Thérapie Clinic in Westfield London for my laser treatments, and honestly, she’s amazing. From day one, she made me feel super comfortable and totally at ease. She’s so knowledgeable, but also really down-to-earth and friendly, which makes the whole experience so much better. You can tell she genuinely cares about her clients. She t... Show more »

I’ve been seeing Asia at Thérapie Clinic in Westfield London for my laser treatments, and honestly, she’s amazing. From day one, she made me feel super comfortable and totally at ease. She’s so knowledgeable, but also really down-to-earth and friendly, which makes the whole experience so much better.

You can tell she genuinely cares about her clients. She takes her time to explain everything, always checks in to make sure I’m okay during the treatment, and gives great aftercare advice. Plus, she’s just so lovely to chat to — I actually look forward to my appointments!

The results have been incredible, and I couldn’t be happier. If you’re thinking about laser hair removal, I 100% recommend booking with Asia. She’s a total gem and truly one of the best out there. Show less »