sk:n Brentwood

Mums with school age children steer clear of this clinic!! I made an appointment for a consultation at skn in March. The day before my appointment my 6 year old son was sick in the playground at school so had to come home and could not return to school for 48 hours. I tried to change (not cancel!) my appointment but was told I’d lose my £25 deposit. The stri... Show more »

Mums with school age children steer clear of this clinic!! I made an appointment for a consultation at skn in March. The day before my appointment my 6 year old son was sick in the playground at school so had to come home and could not return to school for 48 hours. I tried to change (not cancel!) my appointment but was told I’d lose my £25 deposit. The strict No children policy meant I had no option but to hand over £25 to skn for the privilege of absolutely nothing in return. I made an official email complaint about this exclusive and hostile treatment of women who don’t have additional help with childcare. I got an email on 11th March saying I’d hear back within 20 working days. I heard nothing. I sent another email on 12th April to follow up, but didn’t even get a response. Such disappointing, dismissive and disrespectful customer care. Show less »

My journey so far has been a rocky one for the Medi Weight plan. There is a lack of communication between the coordinator and clinic where information although passed through the clinic never seem to have. If I did not have a thorough understanding of the plan through Jane I would have walked away with missing items, food and supplements, some of which have... Show more »

My journey so far has been a rocky one for the Medi Weight plan. There is a lack of communication between the coordinator and clinic where information although passed through the clinic never seem to have. If I did not have a thorough understanding of the plan through Jane I would have walked away with missing items, food and supplements, some of which have been missing and one supplement is still outstanding. I would have also paid for treatments and items twice had I not challenged them.

The treatments I had with Louise were excellent and thorough.

For anyone starting this plan there needs to be better communication and management from the clinic side. Show less »

Attended a consultation after paying a refundable £25 deposit. Consultation was fine. I didn't go ahead so could get the money back. No one knew how the deposit was returned. I spoke with the clinic whilst there who said the call centre. I then spoke with the call centre who said the clinic. I then called the clinic and spoke with Ellie who cut the phone off... Show more »

Attended a consultation after paying a refundable £25 deposit. Consultation was fine. I didn't go ahead so could get the money back. No one knew how the deposit was returned. I spoke with the clinic whilst there who said the call centre. I then spoke with the call centre who said the clinic. I then called the clinic and spoke with Ellie who cut the phone off on me after I expressed not understanding how no one knew who returned the money. I was not rude or disrespectful to her. The customer service on the phone call was 0/10 and I would not go back. Show less »

Couldn't recommend the Sk:n clinic in Brentwood highly enough. The staff are always cheerful and friendly, the clinic is spotlessly clean and the treatments I have had with Louise are brilliant and work very well. She always takes the time to explain the treatments fully, the expected results and makes sure I am up to speed with the aftercare required. I alw... Show more »

Couldn't recommend the Sk:n clinic in Brentwood highly enough. The staff are always cheerful and friendly, the clinic is spotlessly clean and the treatments I have had with Louise are brilliant and work very well. She always takes the time to explain the treatments fully, the expected results and makes sure I am up to speed with the aftercare required. I always leave feeling uplifted and that it was money well spent. Show less »