I have been going to Laser Clinics in Westfield Stratford for almost 2 years because the location was convenient for me and the initial pricing was very attractive. Unfortunately, the overall experience has become very stressful, as every appointment now feels more like a source of anxiety than a professional treatment session.
The price for the exact same...
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I have been going to Laser Clinics in Westfield Stratford for almost 2 years because the location was convenient for me and the initial pricing was very attractive. Unfortunately, the overall experience has become very stressful, as every appointment now feels more like a source of anxiety than a professional treatment session.
The price for the exact same treatment suddenly increased from £99 to £170, which is an increase of more than 70%. Since then, every visit has felt more like a sales appointment than a treatment session, with constant pressure to purchase additional packages upfront.
What finally made me decide to leave this review is what happened just yesterday during my latest session. I was informed for the first time that prepaid treatment packages apparently have an expiry date. This was never properly explained to me when I purchased them. For laser hair removal, most people do not attend weekly — in my case it is around 4 times a year — so this kind of policy can easily result in customers losing sessions they have already paid for. Important terms like this should be clearly communicated from the start, not discovered later during an appointment.
Communication and customer care have been consistently poor. On one occasion I was 6 minutes late because of London traffic and was refused treatment, despite never being informed in advance about such a strict lateness policy.
I also had a treatment session that was clearly rushed, and some areas were missed, which resulted in patchy hair regrowth afterwards. For a clinic specialising in laser hair removal, this is simply not acceptable.
Another extremely disappointing experience was with a vein treatment they were advertising. I spent around 10 minutes speaking with the receptionist, asking detailed questions to understand the treatment and make sure it was suitable for me. After discussing everything, she confidently booked me in for a consultation. When I arrived exactly on time for the appointment, I was then told that they do not even provide this service at all. It is very concerning that the front desk staff appear not to know which services the clinic actually offers.
After almost 2 years as a loyal customer, I feel that customer care is not a priority here. The service feels heavily sales-driven, poorly communicated, and inconsistent. I don’t recommend Laser Clinics based on my experience.
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