Laser Clinics UK - Ealing

I had laser hair removal on my back, shoulders and neck at this clinic and unfortunately my experience ended up being quite disappointing overall. There was some improvement on my back and shoulders, but it was limited and still quite patchy. After this many sessions, I expected much better and more consistent results. On my neck, there was essentially no i... Show more »

I had laser hair removal on my back, shoulders and neck at this clinic and unfortunately my experience ended up being quite disappointing overall.

There was some improvement on my back and shoulders, but it was limited and still quite patchy. After this many sessions, I expected much better and more consistent results. On my neck, there was essentially no improvement at all, even after completing 14 sessions.

The main issue throughout was inconsistency. Every session felt different depending on who was treating me. Different professionals would cover different areas, and I often had to point out missed sections myself, which really shouldn’t be necessary. It never felt like there was a clear or consistent approach to the treatment.

After around 10 sessions, I even sent them a photo showing a clear diagonal line of hair across my neck where the treatment hadn’t been applied properly. That’s when they offered me four additional sessions. Unfortunately, even after those extra sessions, there was still no real improvement.

I do want to say that one of the managers who treated me during those later sessions was excellent. Very attentive and thorough, and that gave me some confidence again. But then my final session was with someone who was clearly quite inexperienced and used what felt like a very low power setting, which didn’t make sense at all for a 14th session.

I understand that results can vary depending on skin and hair type, but after 14 sessions I definitely shouldn’t still have this amount of hair, especially just one or two months after finishing the treatments.

Overall, it felt like there was a lack of consistency in both technique and treatment settings, which likely explains the poor results.

I’m attaching photos to show this clearly:
First photo is my neck after 10 sessions
Second photo is my neck after 14 sessions.

I won’t be returning, and while I had a few good experiences with specific staff, the overall lack of consistency means I wouldn’t recommend this clinic. Show less »

I recently visited Laser clinic -Ealing broadway for a laser treatment, and I had a very positive experience. The clinic was clean, well-organised, and professional. I would especially like to thank Azy for her outstanding and professional service. She was very kind, knowledgeable, and made me feel comfortable throughout the whole process. I truly appreciate... Show more »

I recently visited Laser clinic -Ealing broadway for a laser treatment, and I had a very positive experience. The clinic was clean, well-organised, and professional. I would especially like to thank Azy for her outstanding and professional service. She was very kind, knowledgeable, and made me feel comfortable throughout the whole process. I truly appreciate their care and attention to detail. Highly recommended! Show less »

I’ve been with laser clinics for months now and have to say the experience has been amazing!! Staff and therapists have been so kind but would like to give a personal shoutout and big thank you to Harvinder, she’s the best at making me feel safe and understands circumstances. Has never made me feel judged or insecure and i refuse to have any other therapist... Show more »

I’ve been with laser clinics for months now and have to say the experience has been amazing!! Staff and therapists have been so kind but would like to give a personal shoutout and big thank you to Harvinder, she’s the best at making me feel safe and understands circumstances. Has never made me feel judged or insecure and i refuse to have any other therapist apart from her. She truly goes above n beyond for every session and would highly encourage everyone to book with her for all your treatments. She will give you such a homely feel that i miss her when she’s on holiday and unable to do my session! 10/10 for this therapist Harvinder at ealing laser clinic she deserves the hype ! Show less »

I had my laser treatment at this clinic in Ealing and it was done by Azadeh. She was extremely professional, attentive, and patient throughout the entire session. She clearly knew what she was doing, carefully adjusting the settings based on each area instead of using a one-size-fits-all approach. She constantly checked, asked questions, and made sure everyt... Show more »

I had my laser treatment at this clinic in Ealing and it was done by Azadeh. She was extremely professional, attentive, and patient throughout the entire session. She clearly knew what she was doing, carefully adjusting the settings based on each area instead of using a one-size-fits-all approach. She constantly checked, asked questions, and made sure everything was done correctly and safely. Very polite, calm, and respectful, which made the whole experience comfortable. I genuinely felt I was in safe hands. Highly recommended. Show less »

Unfortunately, I’ve had to leave a negative review following my most recent experience with this clinic. Everything seemed fine until I raised a formal complaint. Compared with other clinics I’ve attended, I do not feel the hygiene standards here are up to an acceptable level. More concerning, however, was how my complaint was handled. Given the nature of t... Show more »

Unfortunately, I’ve had to leave a negative review following my most recent experience with this clinic. Everything seemed fine until I raised a formal complaint.

Compared with other clinics I’ve attended, I do not feel the hygiene standards here are up to an acceptable level. More concerning, however, was how my complaint was handled. Given the nature of the issue, I expected it to be taken more seriously. I won’t go into specific details, but I felt pressured to move on from the situation despite the clinic being at significant fault.

As this is a franchise, I understand that individual clinics may be run differently by different owners, so experiences may vary. That said, if you do encounter any issues, I strongly recommend documenting everything and submitting a formal complaint. Even with thorough documentation as well as multiple emails, I was informed that no further action could be taken. I am currently contemplating legal action.

Please proceed with caution! Show less »

Shanay is absolutely amazing at her job! From the moment you walk into the clinic, she makes you feel comfortable, informed, and genuinely cared for. She is incredibly professional, knowledgeable, and detail-oriented, always taking the time to explain each step and ensure you’re confident with the treatment. Her technique is gentle yet effective, and you ca... Show more »

Shanay is absolutely amazing at her job! From the moment you walk into the clinic, she makes you feel comfortable, informed, and genuinely cared for. She is incredibly professional, knowledgeable, and detail-oriented, always taking the time to explain each step and ensure you’re confident with the treatment.

Her technique is gentle yet effective, and you can tell she truly takes pride in delivering the best results. The difference in my skin since seeing her has been noticeable, and I couldn’t be happier with the service.

If you’re looking for someone who is skilled, friendly, and genuinely passionate about what she does, Shanay is the one to see. Highly recommend! Show less »