Laser Clinics UK - Bromley

I booked an appointment with Nurse Beverly by phone on 30th July for Saturday 1st August at 4:00 pm. I was told the appointment was available, so I booked it and received a confirmation of my booking. The day before the appointment, I received an automated text message asking me to confirm my attendance. I replied “Yes” and my appointment was confirmed. I t... Show more »

I booked an appointment with Nurse Beverly by phone on 30th July for Saturday 1st August at 4:00 pm. I was told the appointment was available, so I booked it and received a confirmation of my booking. The day before the appointment, I received an automated text message asking me to confirm my attendance. I replied “Yes” and my appointment was confirmed.

I travelled nearly an hour to attend the appointment and kept my Saturday afternoon free specifically because I had a confirmed booking. When I arrived, I was told that although I was booked into the system, nobody had informed the nurse that I was attending and she was not there, meaning my appointment could not go ahead.

I find this extremely disappointing and unprofessional. A booking system that sends confirmations and reminders should mean that the appointment has actually been communicated to the practitioner. There was no indication that there was any issue with my appointment before I arrived.

What was even more disappointing was how the situation was handled. I was simply told that I could rebook. There was no real acknowledgement of the inconvenience caused, despite me having travelled a significant distance, wasted my time and lost part of my Saturday due to an error that was completely outside of my control.

I understand that mistakes can happen, but the way a business handles those mistakes matters. I expected a much higher level of organisation, communication and customer service from a professional clinic. Unfortunately, my experience left me feeling that my time was not valued. Show less »

I purchased the Full Legs laser hair removal package, and after waiting the recommended amount of time (and even longer than recommended), several areas of my legs still have hair that never fell out at all. My hair is very dark, so this is clearly not an issue of the laser “not working” on my hair type. In fact, some areas are completely hair-free, which p... Show more »

I purchased the Full Legs laser hair removal package, and after waiting the recommended amount of time (and even longer than recommended), several areas of my legs still have hair that never fell out at all.

My hair is very dark, so this is clearly not an issue of the laser “not working” on my hair type. In fact, some areas are completely hair-free, which proves the laser itself worked where it was actually applied. The problem was the application process.

I specifically remember that during my appointment, some of the areas where the hair is still present were simply skipped. Since it was my first laser appointment, and I’m not a professional in this field, I didn’t question it at the time — nor should I have needed to. The person performing the treatment is the professional being paid to know how to properly do the procedure.

Laser hair removal is extremely expensive, and it’s unacceptable for customers to end up paying for a professional’s mistake.

Another reason I didn’t feel comfortable questioning anything during the appointment was because the staff were already very passive-aggressive and rude. I’m not the only person who feels this way about their customer service.

I’ll also be posting photos because it’s very obvious from the hair length that this is not hair that “fell out and regrew.” You can clearly see the contrast between the areas where the laser was actually applied (completely hair-free) and the areas that were missed.

What makes the situation even worse is that they offer absolutely no refund or compensation, even when the service is poorly done. So in the end, the customer is simply forced to pay for the professional’s mistake.

I will definitely not be returning. Show less »

I wanted to give a shout out to Holly at the Bromley branch. Every time I have an appointment with her, she is so friendly, chatty, and makes me feel completely at ease. The main reason for this review is the level of care she provides. Holly’s attention to detail is exceptional, I never feel rushed, and she really focuses on the more stubborn areas to make... Show more »

I wanted to give a shout out to Holly at the Bromley branch. Every time I have an appointment with her, she is so friendly, chatty, and makes me feel completely at ease.

The main reason for this review is the level of care she provides. Holly’s attention to detail is exceptional, I never feel rushed, and she really focuses on the more stubborn areas to make sure the treatment is thorough. It always feels like I’m getting the right level of coverage and value for money.

Having had many sessions over the years on my laser journey, Holly really stands out to me as a fantastic therapist. I felt strongly about leaving this review after my visit today.

Highly recommend! Show less »

Today, I underwent the Skinstitut Ageless Peel, and the treatment went smoothly with no irritation or side effects. Holly was gentle, knowledgeable, and informative throughout the entire process. She handled the treatment with great care, making me feel relaxed and confident while providing all the necessary information. I look forward to continuing my skin... Show more »

Today, I underwent the Skinstitut Ageless Peel, and the treatment went smoothly with no irritation or side effects. Holly was gentle, knowledgeable, and informative throughout the entire process. She handled the treatment with great care, making me feel relaxed and confident while providing all the necessary information. I look forward to continuing my skin journey At Laser Clinic Show less »

DO NOT GO HERE!! I have been attending this clinic for a while, the prior manager Shireen who sadly left was outstanding, her energy, knowledge & dedication to her team and the clients including myself was second to none. This clinic has taken a dramatic turn for the worse since the change in management. What was once a reliable, client-centered clinic now f... Show more »

DO NOT GO HERE!!
I have been attending this clinic for a while, the prior manager Shireen who sadly left was outstanding, her energy, knowledge & dedication to her team and the clients including myself was second to none. This clinic has taken a dramatic turn for the worse since the change in management. What was once a reliable, client-centered clinic now feels chaotic and poorly run.
Scheduling is a mess, appointments routinely run late or get changed without proper communication, and basic follow-up has become unreliable. The overall atmosphere has shifted noticeably—staff appear stressed, disengaged, and left to deal with the fallout of bad leadership decisions - The previous manager had this in order.
This isn’t about one bad visit. The decline has been consistent and obvious over time, which points to systemic mismanagement rather than isolated mistakes. It’s frustrating to watch this clinic unravel so quickly due to poor oversight.
I can no longer recommend this place and will not be returning as long as the current management remains in charge. Laser Clinics sort it out! To existing or potential clients don't waste your time go to Therapie. Show less »

I had an amazing experience with Erika at Bromley Laser Clinic. She is truly brilliant at what she does and always makes me feel comfortable and well looked after. I make sure to book all of my sessions with her because she genuinely makes the difference. Her professionalism, attention to detail and friendly manner are outstanding. I wouldn’t trust anyone el... Show more »

I had an amazing experience with Erika at Bromley Laser Clinic. She is truly brilliant at what she does and always makes me feel comfortable and well looked after. I make sure to book all of my sessions with her because she genuinely makes the difference. Her professionalism, attention to detail and friendly manner are outstanding. I wouldn’t trust anyone els, highly recommend Erika. Show less »