I had my initial consultation which was supposed to be with a consultant Paris on 26th September at 6pm in Uxbridge, and unfortunately, it was a very disappointing experience.
Prior to this, I had already spoken with a consultant at Thérapie Richmond, who was extremely professional, kind, and thorough in explaining the process. She recommended a salicylic p...
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I had my initial consultation which was supposed to be with a consultant Paris on 26th September at 6pm in Uxbridge, and unfortunately, it was a very disappointing experience.
Prior to this, I had already spoken with a consultant at Thérapie Richmond, who was extremely professional, kind, and thorough in explaining the process. She recommended a salicylic peel as the most effective treatment for my skin, with clear and noticeable results.
However, my consultation at Uxbridge felt rushed and unprofessional. Paris not only dismissed the advice I had previously received but also recommended a completely different peel, the enzyme peel, which in my view seemed like a much milder option. It felt as though this was suggested so that I would need to purchase more treatments, which is very unprofessional.
On top of that, she tried to upsell me additional products (a cleanser and retinol costing around £80–£90), claiming they were “mandatory” for the treatment, something I had never been told before by Richmond.
What I found most upsetting were the subtle insults she made during the consultation. She remarked, “There are six tones and Im sure you have no idea what these are” and even told me I had “severe acne,” yet somehow not bad enough to qualify for the salicylic acid peel. These comments felt unnecessary and unprofessional, especially as I had come with the intention to finalise details and make payment for the treatment under the summer offer.
I left the appointment feeling discouraged and glad I hadn’t booked anything. Based on this experience, the customer service at Uxbridge seems very poor compared to Richmond.
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