Thérapie Clinic - Richmond

I found the staff so kind and helpful. The procedure was explained to me so clearly and carefully. I was given many opportunities to ask questions and to go over any area I was not sure about. David was so honest and clear about all the information he gave me. The procedure was great, exactly as it was explained to me with no unpleasant surprises. I will go... Show more »

I found the staff so kind and helpful. The procedure was explained to me so clearly and carefully. I was given many opportunities to ask questions and to go over any area I was not sure about. David was so honest and clear about all the information he gave me. The procedure was great, exactly as it was explained to me with no unpleasant surprises. I will go again and have no hesitation to recommend him to my friends. Show less »

Well it's a lovely experience as always, I was supposed to come for my bikini and underarm appointment but then I got my period the day before my appointment, they were so accommodating, and they rescheduled my bikini appointment. That period policy is really handy. I still went in for my underarm appointment and the one who did my underarms was Aisha and sh... Show more »

Well it's a lovely experience as always, I was supposed to come for my bikini and underarm appointment but then I got my period the day before my appointment, they were so accommodating, and they rescheduled my bikini appointment. That period policy is really handy. I still went in for my underarm appointment and the one who did my underarms was Aisha and she was really lovely she made me so comfortable. 10/10 would recommend 😊 Show less »

I’m already on my eighth treatment , and honestly the results are only okay. I believe a big part of that is because not all sessions are done properly. The quality really depends on who is doing the treatment — some staff are careful and thorough, while others clearly are not. I trued requesting a specific practitioner when booking, but almost every time I... Show more »

I’m already on my eighth treatment , and honestly the results are only okay. I believe a big part of that is because not all sessions are done properly. The quality really depends on who is doing the treatment — some staff are careful and thorough, while others clearly are not.

I trued requesting a specific practitioner when booking, but almost every time I arrive they give me someone else. This makes the whole experience frustrating, because I feel like my treatments are inconsistent and I’m not getting what I paid for.

If the clinic wants better results and happier clients, they need to respect booking requests and make sure all staff are trained to the same standard. Show less »

Very professional and clean environment and I felt in safe hands. Nina, my lovely therapist , explained the laser procedure well at every stage and put me at ease. I was a little nervous for my first session but it was quick, painless and I have no after effects. The post care regime was also well explained. I have yet to see the results as it's early days,... Show more »

Very professional and clean environment and I felt in safe hands. Nina, my lovely therapist , explained the laser procedure well at every stage and put me at ease. I was a little nervous for my first session but it was quick, painless and I have no after effects. The post care regime was also well explained. I have yet to see the results as it's early days, but so far I am very impressed. Show less »

The person who carried out the work was absolutely lovely and did a truly professional job. I am very happy with the result. It was my first time using this service, and I was a very satisfied customer. However, the administrative side of things was a nightmare. It felt like dealing with outdated bureaucratic red tape. I asked to add more work to my existin... Show more »

The person who carried out the work was absolutely lovely and did a truly professional job. I am very happy with the result. It was my first time using this service, and I was a very satisfied customer.

However, the administrative side of things was a nightmare. It felt like dealing with outdated bureaucratic red tape. I asked to add more work to my existing appointment, which most companies would welcome as it means more business, but a mistake was made in the calculation. The invoice came out £2.37 short due to their error.

Two weeks later, I received a call asking for that £2.37. I explained I was on holiday and asked if I could pay it at my next appointment. The person on the phone said that was absolutely fine. But when I turned up, I was told I now owed £14, apparently because I did not pay the £2.37 on a bank holiday, even though the original error was not mine.

This is not how you treat a paying customer. It is such a shame because the quality of the service itself was excellent, but the poor handling on the admin side really lets the experience down that made you pay £12 more for something they did and upset me. Show less »