Thérapie Clinic - Newcastle Eldon Square

I would strongly suggest going elsewhere for laser hair removal. I seriously regret opting for such a large organisation, and I am genuinely unhappy, disappointed, and dissatisfied with my whole experience here. I thought this treatment would be life changing, but it's just been a huge disappointment. I bought 10 sessions and was encouraged at the time to g... Show more »

I would strongly suggest going elsewhere for laser hair removal. I seriously regret opting for such a large organisation, and I am genuinely unhappy, disappointed, and dissatisfied with my whole experience here. I thought this treatment would be life changing, but it's just been a huge disappointment.

I bought 10 sessions and was encouraged at the time to go for that package rather than a smaller one, which is arguably where the problems started. Getting booked in for body sessions is a mission, and it is almost impossible to contact the clinic for anything, even a quick question or a heads-up that you're running late. They used to have a WhatsApp channel for this, which then disappeared with no clear notice or alternative given.

As a result of being unable to reach anyone, combined with a few genuine medical issues that they supposedly accommodate (in my experience, they don't), I now have 3 unused body sessions set to expire, despite trying in good faith to book and get in touch. I was told by several different staff members, on separate occasions, that I would not lose my sessions as long as they were booked and could simply be moved. I've now been told this isn't true, which as a customer I find genuinely confusing and frustrating. It's been a real shock and a huge disappointment. I really regret taking the staff's word at face value. They are very quick to get you to sign these contracts at the point of sale without clearly highlighting key information, like the expiration policy. The website draws you in talking about being flexible and accommodating to your needs, but in reality this has not been my experience at all. I feel genuinely misled.

When I raised this as a formal complaint, the response was equally disappointing. Rather than honouring the sessions I'd already paid for, I was offered credit to repurchase more sessions, or the option to put the value towards a smaller treatment, meaning a full body session would essentially be reduced to something like a bikini session. That isn't an equivalent exchange for what I actually paid for.

Overall, I'm extremely unhappy with how this has been handled. I've found the clinic unaccommodating, very difficult to contact, and the customer service genuinely disappointing, especially given what a significant financial investment this is. I feel really disheartened and sad about my whole experience here. I would not recommend this clinic at all. Show less »

Thank you to Hannah at the front desk and the professional and attentive Millie. They were incredibly patient and proactive in helping me resolve my issue. Even though I arrived late and almost missed my appointment, they did everything they could to accommodate me and managed to sort everything out perfectly. Their kindness and professionalism truly saved m... Show more »

Thank you to Hannah at the front desk and the professional and attentive Millie. They were incredibly patient and proactive in helping me resolve my issue. Even though I arrived late and almost missed my appointment, they did everything they could to accommodate me and managed to sort everything out perfectly. Their kindness and professionalism truly saved my day. I’m very grateful for their help and excellent service! Show less »

I've had a few appointments with Amarni, who is really lovely, welcoming and professional and makes you feel at ease. I am halfway through my 10 treatments for underarm laser and I am really happy with the results so far and considering getting more areas done! My first appointment was 50 minutes late so I have knocked a star off, I don't know what happened... Show more »

I've had a few appointments with Amarni, who is really lovely, welcoming and professional and makes you feel at ease. I am halfway through my 10 treatments for underarm laser and I am really happy with the results so far and considering getting more areas done! My first appointment was 50 minutes late so I have knocked a star off, I don't know what happened and would have liked someone to update me but since then they have pretty much been on time. Show less »

I had a wonderful experience with my laser treatment. The receptionist was so lovely welcoming, Nicola R. is amazing, professional, and made me feel completely comfortable. The procedure was explained clearly, and they answered all my questions with patience and care. The treatment itself was quick and much more comfortable than I expected. I would defini... Show more »

I had a wonderful experience with my laser treatment. The receptionist was so lovely welcoming, Nicola R. is amazing, professional, and made me feel completely comfortable. The procedure was explained clearly, and they answered all my questions with patience and care.

The treatment itself was quick and much more comfortable than I expected. I would definitely recommend this clinic to anyone considering laser treatment. Show less »

Exceptional service offered by Nichola R. I am hyper sensitive to pain, especially in the under arms and 'bikini intimate' areas even with a double does of painkillers. She.Was.Wondeful! She was patient, and went the extra extra mile to ensure all my pain management techniques were used and I can tell you with utmost confidence, I felt almost NO pain. It was... Show more »

Exceptional service offered by Nichola R. I am hyper sensitive to pain, especially in the under arms and 'bikini intimate' areas even with a double does of painkillers. She.Was.Wondeful! She was patient, and went the extra extra mile to ensure all my pain management techniques were used and I can tell you with utmost confidence, I felt almost NO pain. It was the most relaxing session yet.

I walked into this session trembling with anxiety, thinking I'd find someone who would understand my needs as much as Reem did (as she was my former therapist before she left. Miss you Reem!), but Nichola was amazing! I highly recommend requesting her for your appointments if you are looking for the utmost care, with precise and clean finish. Absolutely amazing. Thank you Nichola! Show less »

I have had a number of different treatments with Therapie Clinic over the past 18 months. And each time the team have been super helpful, understanding and professional. At todays appointment i was rushing and a little late the team were accommodating. I would like to say thank you to Armani for being so friendly, and helpful answering questions and explaini... Show more »

I have had a number of different treatments with Therapie Clinic over the past 18 months. And each time the team have been super helpful, understanding and professional. At todays appointment i was rushing and a little late the team were accommodating. I would like to say thank you to Armani for being so friendly, and helpful answering questions and explaining every step of the treatment. Looking forward to my next peel treatment. Thank you x Show less »

Always a lovely service here, with a warm welcome at the front desk right through to the treatment itself. I like that you can choose to stay with the same person for your treatments which adds a bit of a personal touch. Reem has done my sessions so far and she is lovely, so reassuring and patient. For what can be an intimidating treatment she always puts yo... Show more »

Always a lovely service here, with a warm welcome at the front desk right through to the treatment itself. I like that you can choose to stay with the same person for your treatments which adds a bit of a personal touch. Reem has done my sessions so far and she is lovely, so reassuring and patient. For what can be an intimidating treatment she always puts you at ease and goes at your pace. Thanks all at the clinic! Show less »

Such a great experience! Amarni was honestly brilliant. Super friendly, really knowledgeable, and made the whole thing feel easy and comfortable. She talked me through everything, answered all my questions, and I never felt rushed at all. The clinic has a really nice vibe and felt very clean and professional without being intimidating. I cant believe the res... Show more »

Such a great experience! Amarni was honestly brilliant. Super friendly, really knowledgeable, and made the whole thing feel easy and comfortable. She talked me through everything, answered all my questions, and I never felt rushed at all. The clinic has a really nice vibe and felt very clean and professional without being intimidating. I cant believe the results after only 1 session. Couldn’t have asked for a better experience, highly recommend, especially Amarni! Show less »

I have been travelling over to Therapie, Eldon Square for nearly 6 months from Ireland just to have treatment with Mark. I’ve had fillers and some other treatments with Mark . Everyone in the clinic is so friendly and professional. Mark is a wizard with the needle and will always give honest and tactful advice. His humour and personality make the experience... Show more »

I have been travelling over to Therapie, Eldon Square for nearly 6 months from Ireland just to have treatment with Mark. I’ve had fillers and some other treatments with Mark . Everyone in the clinic is so friendly and professional. Mark is a wizard with the needle and will always give honest and tactful advice. His humour and personality make the experience all the more enjoyable. I can recommend Mark and the team highly and am a committed customer for the future. Show less »

I go to Therapie Clinic in Newcastle Eldon Square for laser hair removal and I honestly couldn’t recommend them enough! The staff are the loveliest, they always make you feel so comfortable and welcome every time you visit. The atmosphere is super relaxing and the services are excellent with some of the best deals around. I always look forward to my appointm... Show more »

I go to Therapie Clinic in Newcastle Eldon Square for laser hair removal and I honestly couldn’t recommend them enough! The staff are the loveliest, they always make you feel so comfortable and welcome every time you visit. The atmosphere is super relaxing and the services are excellent with some of the best deals around. I always look forward to my appointments here :) Show less »

I had my underarm laser hair removal treatment with Reem yesterday, and she was absolutely amazing! She made me feel so comfortable the entire time — we kept chatting, and I didn’t even realize when the session was over. Reem is so natural at her job and clearly knows what she’s doing. I’ve already started seeing a difference in my hair growth since my very... Show more »

I had my underarm laser hair removal treatment with Reem yesterday, and she was absolutely amazing! She made me feel so comfortable the entire time — we kept chatting, and I didn’t even realize when the session was over. Reem is so natural at her job and clearly knows what she’s doing. I’ve already started seeing a difference in my hair growth since my very first treatment. I highly recommend Reem and the whole team at Therapie Clinic to anyone thinking about getting laser hair removal. You’ll be in great hands! Show less »

I had my laser session with Reem and she was absolutely amazing! She made me feel completely comfortable from start to finish. She’s friendly, professional, and so caring. The treatment was completely painless, and she explained everything clearly throughout the session. The whole clinic has such a welcoming and professional atmosphere. Highly recommend the... Show more »

I had my laser session with Reem and she was absolutely amazing! She made me feel completely comfortable from start to finish. She’s friendly, professional, and so caring. The treatment was completely painless, and she explained everything clearly throughout the session. The whole clinic has such a welcoming and professional atmosphere. Highly recommend the Thérapie Clinic for anyone looking for a great experience! Show less »

Amarni has been doing my full body laser sessions, and she’s absolutely amazing! My first session was with someone else who was quite rude, but from my second session onward, Amarni has made every visit comfortable and pleasant. Her attention to detail, patience, and kindness are truly outstanding. She provides excellent service and always makes me feel at e... Show more »

Amarni has been doing my full body laser sessions, and she’s absolutely amazing! My first session was with someone else who was quite rude, but from my second session onward, Amarni has made every visit comfortable and pleasant. Her attention to detail, patience, and kindness are truly outstanding. She provides excellent service and always makes me feel at ease. Highly recommend her! Show less »

I had my laser treatment done today with Reem, and she was absolutely amazing! She’s very knowledgeable and explained everything to me clearly throughout the process including why she was doing certain steps, which made me feel really comfortable and informed. She’s also such a lovely and talkative person, which made the whole experience so much more pleasa... Show more »

I had my laser treatment done today with Reem, and she was absolutely amazing! She’s very knowledgeable and explained everything to me clearly throughout the process including why she was doing certain steps, which made me feel really comfortable and informed. She’s also such a lovely and talkative person, which made the whole experience so much more pleasant. I definitely recommend her if you’re thinking about getting laser treatment done! Show less »

I want to thank Reem because she is just amazing and perfectionist in her job!she always ask me about the area that I don't feel improvement with it and focus on them! she is soo welcoming nice and make me confortable !we forget about the pain with her in the session !she also give the best advices/product to use from the clinic about the skin !she is simply... Show more »

I want to thank Reem because she is just amazing and perfectionist in her job!she always ask me about the area that I don't feel improvement with it and focus on them! she is soo welcoming nice and make me confortable !we forget about the pain with her in the session !she also give the best advices/product to use from the clinic about the skin !she is simply a star ! Thank you for your attention and kindness ans this amazing experience Show less »

Thérapie Clinic is the best for any laser treatments! I am on my second round of the course and I couldn’t recommend it enough! The girls are always super professional and will explain the procedures before hand, my most recent session with Bequisan in Eldon Square was amazing, she made sure I understood which area she would be doing and how the feeling was... Show more »

Thérapie Clinic is the best for any laser treatments! I am on my second round of the course and I couldn’t recommend it enough! The girls are always super professional and will explain the procedures before hand, my most recent session with Bequisan in Eldon Square was amazing, she made sure I understood which area she would be doing and how the feeling was for me! I would definitely recommend Thérapie clinic in Eldon Square if anyone is wanting laser Show less »

I was welcomed in by a lovely team and brought round to the waiting area where I had all my questions answered which helped ease my nerves. Mark who did my treatment did such an amazing job and made me feel at ease through the whole process, I'm thrilled with my results! Such a wonderful and hospitable team of people, I will definitely be back here in the fu... Show more »

I was welcomed in by a lovely team and brought round to the waiting area where I had all my questions answered which helped ease my nerves. Mark who did my treatment did such an amazing job and made me feel at ease through the whole process, I'm thrilled with my results! Such a wonderful and hospitable team of people, I will definitely be back here in the future as well as recommending Mark to others! Show less »

I’ve completed 9 out of 10 sessions of full-body laser hair removal (excluding the face), and wanted to share my genuine experience. What worked: • Underarms and bikini area have responded really well — I’ve seen around 80–90% hair reduction. These areas had coarse hair, and the results were impressive. What didn’t: • Chest and back, where the hair was qui... Show more »

I’ve completed 9 out of 10 sessions of full-body laser hair removal (excluding the face), and wanted to share my genuine experience.

What worked:
• Underarms and bikini area have responded really well — I’ve seen around 80–90% hair reduction. These areas had coarse hair, and the results were impressive.

What didn’t:
• Chest and back, where the hair was quite fine, showed little to no improvement. I don’t think laser is effective for finer hair.
• Arms and legs were a bit disappointing — the reduction was less than 50%, so I wouldn’t say it was great value for money in those areas.

Overall:
It’s definitely worth it for areas with thicker, coarse hair like the bikini line and underarms. But for finer hair, results are limited — so I’d say invest your money wisely depending on the areas you’re targeting. Show less »

I started off doing laser hair removal for my underarms and bikini and the results after a few sessions have been amazing. I've just started a course of full legs too. The staff are so professional, kind and brilliant at their job (they will also take the time to look at options to ensure you get the best deal). Armani (at Eldon Square) has gone above and be... Show more »

I started off doing laser hair removal for my underarms and bikini and the results after a few sessions have been amazing. I've just started a course of full legs too. The staff are so professional, kind and brilliant at their job (they will also take the time to look at options to ensure you get the best deal). Armani (at Eldon Square) has gone above and beyond, is outstanding at her job and makes me feel so comfortable! Show less »

Currently on my 4th session for laser hair removal. At every stage of speaking with someone from 1st consultation to now, everyone has been so friendly, welcoming and informative. I needed surgery to remove metal in my leg before laser could begin and they were so accommodating and flexible around this. Even now with scaring they are comfortable to work arou... Show more »

Currently on my 4th session for laser hair removal. At every stage of speaking with someone from 1st consultation to now, everyone has been so friendly, welcoming and informative. I needed surgery to remove metal in my leg before laser could begin and they were so accommodating and flexible around this. Even now with scaring they are comfortable to work around it. Fantastic experience so far! Always look forward to my next session and the result so far is amazing.
Thank you Armani and Hannah! Show less »