Thérapie Clinic - Marylebone

Unfortunately, my experience here has been very inconsistent. Out of 5 sessions, only one felt like a true five-star service. One session was so poor that I genuinely questioned whether the service was worth what I paid. The remaining sessions were just average or decent — nothing particularly memorable. What’s more frustrating is that I’ve requested three... Show more »

Unfortunately, my experience here has been very inconsistent. Out of 5 sessions, only one felt like a true five-star service. One session was so poor that I genuinely questioned whether the service was worth what I paid. The remaining sessions were just average or decent — nothing particularly memorable.

What’s more frustrating is that I’ve requested three times not to be booked with a specific staff member whose service I found unsatisfactory. Despite this, I was booked with her again. I felt uncomfortable having to explain this in person and ended up going to reception to reschedule, which wasted over 20 minutes of my time. This could have been avoided if my request had been respected.

There’s also been a lack of communication when changes are made. On at least one occasion, the provider was switched without any prior notice. I had specifically asked to be informed of any provider or timing changes so I could decide whether to go ahead or reschedule. I understand things happen, but clients should be given the choice — especially when they’ve paid in advance.

At this point, I regret purchasing the 10-session package. I hope the business improves its communication, respects client preferences, and ensures more consistency in service quality moving forward. Show less »

Thank you for making my first experience at Therapie Clinc so confortabile. Located in the center of London, the clinic is beautiful and the staff professional. Many thanks to Dr. Mihai Chiriac for welcoming me, and for providing useful information about my first lip filling. The products used are the most advanced in the market, and the doctor made a plan f... Show more »

Thank you for making my first experience at Therapie Clinc so confortabile. Located in the center of London, the clinic is beautiful and the staff professional. Many thanks to Dr. Mihai Chiriac for welcoming me, and for providing useful information about my first lip filling. The products used are the most advanced in the market, and the doctor made a plan for future treatments. I will definitely come back when needed. Show less »

I had a really pleasant laser experience with Thaiane at Wigmore Street. She is very attentive and takes the time to ask about my hair growth journey between sessions in order to determine the effectiveness of my laser sessions. I’ve seen a huge difference in only one session with her. She takes the time to ensure all areas are covered. She is absolutely gre... Show more »

I had a really pleasant laser experience with Thaiane at Wigmore Street. She is very attentive and takes the time to ask about my hair growth journey between sessions in order to determine the effectiveness of my laser sessions. I’ve seen a huge difference in only one session with her. She takes the time to ensure all areas are covered. She is absolutely great and I look forward to my sessions with her. Show less »

I’ve been to many practitioners, but Thaiane is by far the best I’ve ever seen. From the moment I arrived, her professionalism, warmth, and attention to detail were exceptional. She explained every step clearly, listened carefully to my concerns, and tailored the treatment precisely to my needs. Her knowledge and skill inspired total confidence, and she made... Show more »

I’ve been to many practitioners, but Thaiane is by far the best I’ve ever seen. From the moment I arrived, her professionalism, warmth, and attention to detail were exceptional. She explained every step clearly, listened carefully to my concerns, and tailored the treatment precisely to my needs. Her knowledge and skill inspired total confidence, and she made the whole experience comfortable and reassuring. I liked her so much that I’ve already booked my next six sessions with her. If you’re looking for a highly skilled, caring, and detail-oriented therapist, I can’t recommend Thaiane highly enough. She truly is outstanding. Show less »

I started visiting this branch because it was closest to my work. Second full body session was with Martrice, and what can I say. I always feel a bit concerned as a guy not wanting to make my therapist feel uncomfortable, but Martrice was not just comfortable, she made me feel as safe and embraced as possible. The sweetest, talkative when I needed to forget... Show more »

I started visiting this branch because it was closest to my work. Second full body session was with Martrice, and what can I say. I always feel a bit concerned as a guy not wanting to make my therapist feel uncomfortable, but Martrice was not just comfortable, she made me feel as safe and embraced as possible. The sweetest, talkative when I needed to forget the pain, and extremely diligent, more than any other therapist I have tried. Left there feeling the happiest and having finally found the therapist with whom “I clicked” and would want to continue exclusively with. Please add her to the reference list on the barcodes as I could not find her! Best wishes ❤️ (needless to say, everything is so clean, everyone the kindest and always on time) Show less »

I was not happy with the receptionist. I arrived 5-7 minutes late, but only because they had previously called me to postpone my appointment. Despite this, she made a fuss about my arrival and told me I would only have time for one service instead of both. After some discussion, I reminded her that I have often been made to wait several minutes—even 20-30 mi... Show more »

I was not happy with the receptionist. I arrived 5-7 minutes late, but only because they had previously called me to postpone my appointment. Despite this, she made a fuss about my arrival and told me I would only have time for one service instead of both. After some discussion, I reminded her that I have often been made to wait several minutes—even 20-30 minutes—when I arrived on time, and since they had rescheduled me, I expected some flexibility, especially as I’ve been a regular client for some time now. Thankfully, my therapist was kind enough to accommodate me. However, I do feel the front desk staff could benefit from more training on how to communicate with clients in a more professional and sophisticated manner. Show less »

Many thanks to Sara for her patience and professionalism. I have had laser hair removal done at this location on and off multiple times. I have arrived on time for each appointment and always had to wait for a late doctor. Today I arrived 8 minutes late due to traffic only to be refused service straight away with no room for accommodation. I asked if I could... Show more »

Many thanks to Sara for her patience and professionalism.
I have had laser hair removal done at this location on and off multiple times. I have arrived on time for each appointment and always had to wait for a late doctor. Today I arrived 8 minutes late due to traffic only to be refused service straight away with no room for accommodation. I asked if I could reschedule my appointment for tomorrow and was similarly coldly refused, saying that I could only reschedule within the same day. Which meant I would need to wait from 12pm to 5.30pm.
The infuriating double standard treatment was hard for me to accept. Luckily, Sara, the receptionist at the time, was very considerate. She not only patiently calmed me down, but also took the initiative to help coordinate, and ultimately helped me schedule my appointment half an hour later, so that I was able to get my wax done without any problems. Her kindness and professionalism were invaluable in such a service environment. Show less »

Cristina is amazing!! I’ve been going to the clinic for over a year now and have noticed great results from micro-needling. Each session is professional, comfortable, and tailored to my needs. Cristina genuinely cares about my skin and overall experience, making me feel supported throughout the process. I’m really looking forward to seeing the full results o... Show more »

Cristina is amazing!! I’ve been going to the clinic for over a year now and have noticed great results from micro-needling. Each session is professional, comfortable, and tailored to my needs. Cristina genuinely cares about my skin and overall experience, making me feel supported throughout the process. I’m really looking forward to seeing the full results once my course is complete. Show less »

I’ve been doing my laser treatment at the Wigmore Street clinic since the beginning of the year and it’s been a genuinely great experience. The whole team of therapists are so professional, warm, and attentive. I always feel comfortable and well looked after during each session. While I’m still partway through my treatment course, I’ve already noticed some... Show more »

I’ve been doing my laser treatment at the Wigmore Street clinic since the beginning of the year and it’s been a genuinely great experience. The whole team of therapists are so professional, warm, and attentive. I always feel comfortable and well looked after during each session.

While I’m still partway through my treatment course, I’ve already noticed some progress, which is really encouraging. I recently had my first laser session for the face with Angelica, who was fantastic, gentle, thorough, and really reassuring throughout.

I’ve also been doing full-body laser with a few different therapists, most recently with Ellie, and again, I felt completely safe and cared for. The clinic maintains a consistently high standard across the board and I’m really looking forward to seeing the full results once my course is complete.

Highly recommend. Show less »

Harmandeep is truly a godsend! Best therapist at Thérapie Clinic! She's incredibly thorough, patient, and genuinely kind. From the moment the session began, she made me feel completely at ease. Her calm and reassuring presence, combined with her attention to detail, created a very safe and supportive environment. She never rushed the process and took the tim... Show more »

Harmandeep is truly a godsend! Best therapist at Thérapie Clinic! She's incredibly thorough, patient, and genuinely kind. From the moment the session began, she made me feel completely at ease. Her calm and reassuring presence, combined with her attention to detail, created a very safe and supportive environment. She never rushed the process and took the time to ensure I was comfortable every step of the way. I really appreciated her professionalism and warm demeanour, she made the entire experience not only smooth but also near enough painless. I couldn't have asked for a better therapist during this session and for sure will be returning back to her as a regular! Thank you so much! Show less »

I can’t recommend Sylvia enough! She is absolutely amazing and incredibly professional. From the moment I walked in, she made me feel comfortable and explained everything clearly. Her attention to detail and genuine care for her clients really stand out. The results from my laser treatment have been fantastic—better than I even expected. If you’re looking fo... Show more »

I can’t recommend Sylvia enough! She is absolutely amazing and incredibly professional. From the moment I walked in, she made me feel comfortable and explained everything clearly. Her attention to detail and genuine care for her clients really stand out. The results from my laser treatment have been fantastic—better than I even expected. If you’re looking for someone who knows what they’re doing and truly cares about your experience, Sylvia is the one to go to. So glad I found her! Show less »