Thérapie Clinic - Bluewater, Kent

After the 3rd round of treatment I have been left with a severe rash. My legs are visibly burnt and damaged, not to mention the distressing appearance of my legs, I've had persistent painful itching and the level of discomfort has at times been unbearable. When I reached out to the Bluewater team and shared images of the rash, I was told over the phone that... Show more »

After the 3rd round of treatment I have been left with a severe rash. My legs are visibly burnt and damaged, not to mention the distressing appearance of my legs, I've had persistent painful itching and the level of discomfort has at times been unbearable.
When I reached out to the Bluewater team and shared images of the rash, I was told over the phone that this reaction “can happen” and was “normal.” I was further given the excuse that the burns may have been caused by the warm weather that day. However, I had spent the day in and out of an air conditioned car and shopping centre, so there is no credible way this could be caused by the heat. Furthermore, I have never experienced such a reaction from previous laser treatments.

Given that this was my 3rd session at Therapie Clinic and I have had laser treatments in the past, I am aware of how it feels. During this session I noticed that the laser was much stronger and a lot more painful than usual. I raised this concern several times stating that this does not feel normal, but this was dismissed.

When I persisted and followed up again by email, I was eventually sent some aftercare suggestions, which I have followed. However, more than a week later, my legs remain covered in spots.

I have expressed that I am deeply anxious about the safety of continuing treatment and I do not feel confident in the clinic’s ability to carry out these procedures safely, nor do I feel reassured by the dismissive responses I have received. Therefore I would like a full refund for the remaining sessions I will not be attending given the circumstances and the lack of accountability shown - they have refused. Show less »

My appointment was changed 3 times due to the room being double booked which shouldn’t be allowed to be booked online. My appt was then changed to 9am and it says get there 10/15 minutes before which I did and the shop was closed and was told to wait in the shopping centre. Why tell me to arrive 15 minutes before if it’s shut. I walked in at 9:01 and was tak... Show more »

My appointment was changed 3 times due to the room being double booked which shouldn’t be allowed to be booked online.
My appt was then changed to 9am and it says get there 10/15 minutes before which I did and the shop was closed and was told to wait in the shopping centre. Why tell me to arrive 15 minutes before if it’s shut. I walked in at 9:01 and was taken to the room.
The room lacks any ambience, no music, I was literally sat on a bed in silence for 1 hour listening to the shoppers /receptionist outside. For the money it isn’t a nice relaxing facial. It’s literally a room inside a shopping centre and it feels it.
The facial itself was nice but just feel for the money I won’t be returning. I had booked a set of 3 hence why I’ve had to return as otherwise I wouldn’t have come back at all.
Given 3 stars as the facial was good but I won’t book again here Show less »

Faith, Chloe and Maddie are absolutely wonderful, warm, professional, and genuinely caring. From the moment you walk into the clinic, they make you feel welcomed and at ease. They take the time to listen and tailor the experience so it feels personal rather than “one size fits all.” Their kindness and attention to detail create such a safe and comfortable at... Show more »

Faith, Chloe and Maddie are absolutely wonderful, warm, professional, and genuinely caring. From the moment you walk into the clinic, they make you feel welcomed and at ease. They take the time to listen and tailor the experience so it feels personal rather than “one size fits all.” Their kindness and attention to detail create such a safe and comfortable atmosphere, and it’s clear they truly care about their customers. I can’t recommend them highly enough! Show less »

I had a laser appointment today with Simran Kundi. It was a really positive experience. She was extremely kind attentive and informative of the whole process. Although I have done laser a few times now my experience with her was very good. She was also very efficient and I didn’t feel like I was waiting too long or that my session was rushed. I always have... Show more »

I had a laser appointment today with Simran Kundi. It was a really positive experience. She was extremely kind attentive and informative of the whole process. Although I have done laser a few times now my experience with her was very good. She was also very efficient and I didn’t feel like I was waiting too long or that my session was rushed. I always have a positive laser experience with her and look for her name when booking every time
! Show less »

5 Stars ⭐⭐⭐⭐⭐ I had a wonderful experience at this clinic! The staff were incredibly professional, kind, and made me feel completely at ease from the moment I walked in. I was a bit nervous before my first hair removal session, but they handled everything so well and explained the process clearly, which really helped calm my nerves. The care and attent... Show more »

5 Stars ⭐⭐⭐⭐⭐

I had a wonderful experience at this clinic! The staff were incredibly professional, kind, and made me feel completely at ease from the moment I walked in. I was a bit nervous before my first hair removal session, but they handled everything so well and explained the process clearly, which really helped calm my nerves. The care and attention I received were excellent. I truly felt I was in good hands. Highly recommend this place to anyone considering treatment — you’ll be well taken care of! Show less »