Whitworth Dental Care

Having booked an emergency appointment where I had to wait 40 minutes past my appointment time to be seen, when all I needed was one filling, but was told I needed a check up first beforehand to which you have to pre pay, after the check up I had to pre pay for the appointment for what I expected to be 1 filling to be subtly hit with a bill for a loads of tr... Show more »

Having booked an emergency appointment where I had to wait 40 minutes past my appointment time to be seen, when all I needed was one filling, but was told I needed a check up first beforehand to which you have to pre pay, after the check up I had to pre pay for the appointment for what I expected to be 1 filling to be subtly hit with a bill for a loads of treatment which I didn’t need 6 times the amount of the bill I was expecting, luckily I seen this and told the receptionist I only wanted one filling to which I pre paid for.

On appointment day for my filling I rang to say I was running 5 minutes late, 10 at the absolute most as the road works caused really bad traffic, to be told you’ve lost your place now because “we want to go on our dinner soon” and would have to pay again - considering I waited 40 minutes after my appointment time for my first check up. Shocking customer service, rude staff who try and hit you with unexpected bills and unnecessary treatment, seems like a money making scheme to me. Avoid. Show less »

In 57 years, you are categorically the worst dentist I have ever attended. I will give you one star out of five for your ability to perform dentistry and that’s where it ends. Your customer service, tak and approach is pretty much tantamount to insulting. Remember not everybody on this planet is on the take and people do pay for their services. You are there... Show more »

In 57 years, you are categorically the worst dentist I have ever attended. I will give you one star out of five for your ability to perform dentistry and that’s where it ends. Your customer service, tak and approach is pretty much tantamount to insulting. Remember not everybody on this planet is on the take and people do pay for their services. You are there to serve the public for which you are recompensed, not the other way around, you remind me of many MP’s who are in office today. Please feel free to contact me to discuss further, happy to oblige.
Customers, if you can afford to move elsewhere, give it some careful consideration.

Edited. Following my initial comment, I’d like to acknowledge the speedy and thoughtful follow-up from Carmen at the practice. She was incredibly supportive and empathetic, giving me the opportunity to fully elaborate on my concerns, including previous experiences and the unacceptable behaviour I encountered from one particular dentist.

While I stand by my original comments regarding that individual, I also recognise that the actions of one staff member do not necessarily reflect the values or conduct of the entire practice. Carmen, in particular, demonstrated what true customer care should look like—courtesy, respect, clear communication, and genuine empathy.

Well done, Carmen. You’ve shown how professionalism and good manners can make a real difference. Show less »

I have been seeing Dr Mohammed Usman Quereshi for my dental treatment for a while now. I've seen other dentist in the past and have had feelings of anxiety and panick attacks or gasping for air. But this is the second dentist so far I really feel at ease with. He is so kind and takes his time to explain things in easy terms. He doesn't make you feel rushed... Show more »

I have been seeing Dr Mohammed Usman Quereshi for my dental treatment for a while now. I've seen other dentist in the past and have had feelings of anxiety and panick attacks or gasping for air. But this is the second dentist so far I really feel at ease with. He is so kind and takes his time to explain things in easy terms. He doesn't make you feel rushed or dismissive. I really do appreciate the service you give. I'm sure I'm not the only one who feels that way.
Thank you. Please keep it up! Show less »