CUSTOMER SERVICE AT ITS MOST EXCELLENT!
I was a patient for almost 20 years, originally, I went to the Dental and Cosmetic Clinic to have my smile transformed by Dr Duncan Ralston with 5 stunning veneers ….my journey started in 2002. At the time, my treatment for me, was ‘life changing’,. In 2021 I retired, and moved to another part of the country. Reluct...
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CUSTOMER SERVICE AT ITS MOST EXCELLENT!
I was a patient for almost 20 years, originally, I went to the Dental and Cosmetic Clinic to have my smile transformed by Dr Duncan Ralston with 5 stunning veneers ….my journey started in 2002. At the time, my treatment for me, was ‘life changing’,. In 2021 I retired, and moved to another part of the country. Reluctantly I decided to change dentists to near my new home.
22 years on from my original treatment . one of my veneers came off! I rang the Dental and Cosmetic Clinic where I was no longer still a patient. They treated me as if I had never left. Although not in any pain , the effect of loosing a front tooth really knocked my confidence, which the team at the Dental and Cosmetic Clinic totally understood.
Dr Duncan Ralston made me a temporary tooth at my first appointment. He used a laser probe to measure my mouth … no nasty ‘impressions’. The reception staff then, within a few weeks got me back into have the permanent veneer fitted. It was a perfect colour match , and fit. SMILE RESTORED.. Thank you everyone at the Dental and Cosmetic Clinic for a first class and compassionate service.
Patsy Spence.
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