Spa Dental Care Hockley

I went to this dentist around 5 weeks ago with pain in my wisdom tooth. They fitted me in for a check-up, noticed a chip, and said they would refer me to the hospital to have it removed. They also carried out an X-ray (for which I was charged) and told me I would hear back the following week. After hearing nothing, I chased them on the Friday afternoon. The... Show more »

I went to this dentist around 5 weeks ago with pain in my wisdom tooth. They fitted me in for a check-up, noticed a chip, and said they would refer me to the hospital to have it removed. They also carried out an X-ray (for which I was charged) and told me I would hear back the following week.

After hearing nothing, I chased them on the Friday afternoon. The dentist admitted she had not taken the correct X-ray for a referral and that I would need to come back in. I was left in pain for another week before they could fit me in. When I returned, the X-ray they carried out was essentially the same as before, yet I was charged another £20 — even though I questioned it.

They assured me the referral would now be made, but two weeks later I am still waiting with no update or communication.

Overall, I have been left in pain, charged twice for the same X-ray, and had to chase for information at every stage. Very poor service and disappointing experience.

Greg Anderson Show less »