I am writing to formally complain about my appointment on 26 January, when I attended your surgery for a wart removal with Dr Silva.
From the outset, the practitioner’s manner was unpleasant and unprofessional, and his behaviour made me feel extremely uncomfortable and distressed. I did not feel at ease or properly cared for during the appointment.
Followi...
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I am writing to formally complain about my appointment on 26 January, when I attended your surgery for a wart removal with Dr Silva.
From the outset, the practitioner’s manner was unpleasant and unprofessional, and his behaviour made me feel extremely uncomfortable and distressed. I did not feel at ease or properly cared for during the appointment.
Following the procedure, the wart did not heal properly, which caused me ongoing concern. I therefore returned to the surgery to have it checked. When I returned, I specifically stated that I did not want Dr Silvia present due to my previous experience.
Despite this, Dr Silva was in the room during my follow-up appointment, along with another female member of staff. I would like to make it clear that the female practitioner was polite, professional, and kind, and I have no complaints about her conduct. However, having Dr Silva present after I had clearly expressed that I did not want him there caused me further distress and discomfort.
During this follow-up visit, I was again told that the area was “fine,” despite the fact that it was clearly not healing properly, and to this day it still has not healed.
The impact and weirdness of this experience was so significant that I no longer felt able to attend appointments alone. I had to bring my boyfriend with me for support, and even he felt uncomfortable with Dr Silva. Based on my experience, I would not recommend any woman attending this clinic alone, or anyone at all, due to the level of discomfort and stress caused. Honestly I do not understand how he is allowed to work or do any sort of procedure.
I am extremely dissatisfied with the standard of care I received even a year on. If my experience is denied or dismissed, I am prepared to provide images and proof to support my complaint.
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