Eastside Dental

Avoid This Practice at All Costs – Utterly Incompetent and Frustrating This has to be one of the worst doctors' surgeries I've ever dealt with. There’s only ever ONE doctor on, and they’re consistently running late—we're talking delays of 30 minutes to over an hour as standard. It's as if they think your time means nothing. Appointments? Good luck. You’re... Show more »

Avoid This Practice at All Costs – Utterly Incompetent and Frustrating

This has to be one of the worst doctors' surgeries I've ever dealt with. There’s only ever ONE doctor on, and they’re consistently running late—we're talking delays of 30 minutes to over an hour as standard. It's as if they think your time means nothing.

Appointments? Good luck. You’re told to ring back weeks later at exactly 8am, where you’ll inevitably face a jammed phone line, a pointless queue system, and a receptionist who tells you—surprise!—there are no appointments left. It’s a vicious cycle of inefficiency and poor management that leaves patients stranded without care.

When you do finally get in to see someone (after jumping through hoops), you're met with junior-level doctors who seem completely naive and out of their depth. There’s a clear lack of experience and confidence—it doesn’t inspire trust when you feel like you're being diagnosed by someone who still needs supervision.

This place is a complete shambles. Understaffed, overbooked, and run with zero urgency or regard for patient wellbeing. Avoid if you can. They are failing their community. Show less »

Well I must say, I got further than being on the other end of the phone, I actually made it to the waiting room today! Alas, that is as far as I got. Appointment was made, in the morning with Dr Jones for 12.15pm. I arrived at 12.05 only to be still waiting to go in at 13.05pm. Whilst waiting I was the only person in the waiting area for 15 minutes, even ask... Show more »

Well I must say, I got further than being on the other end of the phone, I actually made it to the waiting room today! Alas, that is as far as I got. Appointment was made, in the morning with Dr Jones for 12.15pm. I arrived at 12.05 only to be still waiting to go in at 13.05pm. Whilst waiting I was the only person in the waiting area for 15 minutes, even asking the receptionist if they had forgotten about me. For half an hour I waited with nobody going in or out of the doctors door apart from student doctors. Eventually I asked the receptionist to cancel the appointment as I needed to be else where. I received a text from Dr Jones about 20 minutes after leaving apologising and asking me to take photos of my psoriasis, send them over and she would ring later to discuss the matter. It is now 7.10pm no call received still suffering with my condition. You can make your own mind up if you think this is neglect/negligence for a patient wellbeing. The surgery needs a complete overhaul. Why can't they go back to the way it was before covid, making appointments without triage Show less »