Croft Dental Centre

Dentist is ok based just one family member checkups. Cannot complement Hygienists as both myself and my hobby had awful hygiene experience hence never used ever again for hygiene. Reception/Administration is the worst in my experience. My recent appointment was cancelled twice for the same dentist, I was advised 1st time holiday and 2nd time illness which I... Show more »

Dentist is ok based just one family member checkups. Cannot complement Hygienists as both myself and my hobby had awful hygiene experience hence never used ever again for hygiene. Reception/Administration is the worst in my experience.

My recent appointment was cancelled twice for the same dentist, I was advised 1st time holiday and 2nd time illness which I have no problems hence rescheduled. However, what I don’t like is when patients get ill or emergency need to cancel/reschedule, they give patient warnings, T&C & threatening take you off from patients list etc, so it’s not reciprocal, not equal, patients are not treated as human beings, and don’t have emergency or patients rights? So the practice can set a fire and patients are not allowed light a match! Patients are just a number.

In addition, they had a cyber breach in July 2023. they didn’t even bothered to notify patients, at least they didn’t notify me, I only found out after I got a doggy email, so I called up and found out, hacker got into their system, use their system sent phishing emails to patients, hacker got my personal info such as name & email, also my child name, these are showing in the phishing email. Also there’s an attachment in the phishing email, if I click, my computer will get the virus as well, luckily I did not click.

I made a formal complaint, practice manager said they cannot inform every patients, Yep! they cannot be bothered.

They also said the info/data hold by hacker is not security sensitive, so myself and my child personal info are not security sensitive, especially when a minor/child info leaked and they think it is not security sensitive. To them, they do not care hence not sensitive.

I did a review here previously and it was deleted despite all stated are truth. So I will do this again, and again to warn others. Show less »

A Saturday before Christmas I had a fall in the garden, landed on my face and broke one of my front teeth in half. I can’t fault the service I received, particularly as it was a Saturday. In desperation I phoned the surgery, even thought it was after hours and left a message. I had a return phone call within minutes from Nimmie, who must have been on t... Show more »

A Saturday before Christmas I had a fall in the garden, landed on my face and broke one of my front teeth in half. I can’t fault the service I received, particularly as it was a Saturday. In desperation I phoned the surgery, even thought it was after hours and left a message. I had a return phone call within minutes from Nimmie, who must have been on the point of going home. In my opinion she went 'above and beyond' to reassure me and organise an appointment for the Monday morning with Aidan. Thank you Nimmie for your kindness. Also, Aidan was brilliant, he cheerfully worked around my battered face and skilfully mended my tooth. Within about an hour, I had a mended front tooth that you can't tell the difference from the other front tooth. Thank you Aidan. Show less »

Had an excellent hygienist (Elizeta), she was thorough, caring and nice sense of humour at the same time. I actually felt the worth of visiting the hygienist this session, one of the best so far (I have had in the past that literally spent about 5-10 mins just examining my teeth, which my normal dentist would do anyway), but Elizeta was extremely thorough, c... Show more »

Had an excellent hygienist (Elizeta), she was thorough, caring and nice sense of humour at the same time. I actually felt the worth of visiting the hygienist this session, one of the best so far (I have had in the past that literally spent about 5-10 mins just examining my teeth, which my normal dentist would do anyway), but Elizeta was extremely thorough, cleaned, polished and gave a lot of great advice. Thank you. Show less »

I cannot praise Rishi and the Croft Dental team enough for their recent support with a severely cracked tooth, which needed an implant. As a slightly more anxious patient, Rishi took the time to fully talk through all the options and back ups to ensure that I felt fully informed and comfortable with the treatment plan. Then, on the implant day, he walked me... Show more »

I cannot praise Rishi and the Croft Dental team enough for their recent support with a severely cracked tooth, which needed an implant.
As a slightly more anxious patient, Rishi took the time to fully talk through all the options and back ups to ensure that I felt fully informed and comfortable with the treatment plan. Then, on the implant day, he walked me through the whole procedure ensuring I was not anxious and checked regularly how I was doing and talking me through which stage we were at.
I got through the procedure feeling comfortable and supported by the whole team, and with a clear recovery plan and all items needed to help (including medication, tablets, manual toothbrush etc).
I would wholeheartedly recommend Rishi and their team for making an initially traumatic experience one that was highly supported and comfortable. Show less »

Croft Dental Centre is an excellent dental practice. My daughters have had experience with several of the dentists, and my wife and I have been fortunate enough to be treated by Sharmilla Radia, the senior partner. Our experiences have been very strong across the board from all the dentists and all treatments we've received. In particular I'd call out wha... Show more »

Croft Dental Centre is an excellent dental practice. My daughters have had experience with several of the dentists, and my wife and I have been fortunate enough to be treated by Sharmilla Radia, the senior partner. Our experiences have been very strong across the board from all the dentists and all treatments we've received. In particular I'd call out what Sharmilla has managed to do in fixing my wife's bite problems and solving a complex dentition problem for me including very painstaking implant placement and complex retained denture implementation with a lot of process steps and intermediate care required. Absolutely outstanding treatment executed with great precision and a very positive and reassuring attitude. Completely and unstintingly recommended! Show less »

As a complete dentaphobe I had no choice but to see a dentist for a deep cavity in my tooth. I can honestly say after seeing Jake for the filling yesterday, I had absolutely nothing to worry about. He and his nurse were both fantastic. I felt nothing during the procedure and can now eat again normally! The reception staff too are very helpful and friendly an... Show more »

As a complete dentaphobe I had no choice but to see a dentist for a deep cavity in my tooth. I can honestly say after seeing Jake for the filling yesterday, I had absolutely nothing to worry about. He and his nurse were both fantastic. I felt nothing during the procedure and can now eat again normally! The reception staff too are very helpful and friendly and deserve to be treated with the same respect they afford their patients. I have booked my next check up with Jake and also to see the hygienist Joanne who was recommended by another patient in the surgery and has fab reviews on Google. Can't thank you all enough and will be recommending you to any one else looking for a great dental experience. Show less »

Amazing Dentist, Jake is absolutely lovely person, always happy, smiling away, and asks on each visit how we are he’s great with children 🙂 I wouldn’t go any where else. This dentist has been absolutely brilliant and have been able to get appointments no problem. Reception staff are very friendly. Highly recommended this dentist, and there staff. Very kind... Show more »

Amazing Dentist, Jake is absolutely lovely person, always happy, smiling away, and asks on each visit how we are he’s great with children 🙂 I wouldn’t go any where else. This dentist has been absolutely brilliant and have been able to get appointments no problem. Reception staff are very friendly.
Highly recommended this dentist, and there staff.
Very kind practice.
If you need a dentist then absolutely go here you will not be disappointed.
5 stars ⭐️ ⭐️⭐️⭐️⭐️
Thank you Croft! Show less »

I had such a great experience with my hygienist Joanne today during my recent dental visit. She was incredibly thorough, gentle, and made me feel completely at ease throughout the entire cleaning. It’s clear she genuinely care about their patients and take pride in her work. My teeth have never felt better! Highly recommend to anyone looking for a top-notch... Show more »

I had such a great experience with my hygienist Joanne today during my recent dental visit. She was incredibly thorough, gentle, and made me feel completely at ease throughout the entire cleaning. It’s clear she genuinely care about their patients and take pride in her work. My teeth have never felt better! Highly recommend to anyone looking for a top-notch hygienist Show less »