booked this office for teeth cleanings for myself and my two children. When I called, I was clear that I wanted to book three teeth cleanings because we have been traveling nonstop and were over due. We were given an appointment for the following week with no mention of anything different.
When we arrived and sat down expecting the cleaning to begin, I kept...
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booked this office for teeth cleanings for myself and my two children. When I called, I was clear that I wanted to book three teeth cleanings because we have been traveling nonstop and were over due. We were given an appointment for the following week with no mention of anything different.
When we arrived and sat down expecting the cleaning to begin, I kept waiting for the teeth cleaning to begin. I finally asked the doctor and was told partway through that I had actually been booked for a check up instead.
We had to reschedule an entirely separate appointment just to get the service for just me that I originally asked for. My children’s teeth were never even properly cleaned. That is an hour of my time and my children’s time wasted because the booking was not recorded correctly and a complete waste of money to not even have our teeth cleaned.
The cleaning itself, once I finally received it the following week, was the worst I have ever had. The hygienist scraped briefly with a hand tool and then polished for only a minute or two, barely touching the surface of my teeth. Afterward my teeth still felt coated in plaque, and my usual light coffee staining, which normally lifts completely with a proper polish, was still there. I mentioned this during the appointment and was given a little more attention, but the result did not change. I did not leave with that clean, smooth feeling a real cleaning gives you. It felt no different than brushing my own teeth at home.
I paid two hundred pounds for a booking error and a cleaning that accomplished almost nothing. I now have to find another practice to get the actual cleaning I came in for. I would not recommend this office if a thorough, professional cleaning is what you are looking for.
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