The RMP is pleasantly decorated with easy parking. The Doctor who I saw was lovely, but sadly the girls on Reception, were not as professional nor did they put me at ease.
The young lady with long auburn hair was very pleasant but the others were frankly, prissy!
After my Appointment with the Dr, I went to discuss booking the next appointment with Reception...
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The RMP is pleasantly decorated with easy parking. The Doctor who I saw was lovely, but sadly the girls on Reception, were not as professional nor did they put me at ease.
The young lady with long auburn hair was very pleasant but the others were frankly, prissy!
After my Appointment with the Dr, I went to discuss booking the next appointment with Reception.
Having spent the last 5 years continually being admitted into 5 different hospitals since my cancer surgery & treatment, which are still continuing; I was unable to commit to date.
The Receptionist I spoke with, was frankly abrupt, dismissive and flippant!
I briefly mentioned my last surgery - orthopaedic hand surgery, with the splint & dressing being quite obvious, as one of the reasons I couldn’t commit there & then, to an appointment.
In fact today, I have my 7th post-op hospital appointment for that orthopaedic surgery, with another already booked in early October.
She really showed no interest in what I was saying, and her only brief comment was “when you book, that’s when you pay”. End of!
Nothing along the lines of -
I hope your recovery continues to go well OR we look forward to seeing you soon OR that’s no problem at all, we can usually give you an appointment within (e.g.) 2 weeks of you calling to book your appointment etc
Having the skin-tags removed from my back is mainly a “well done me” for getting to my 5 Year Post Cancer Milestone” which has been a very* bumpy journey; with the other significant reason being because my late Mother, who had Cancer 4 times, (and did not survive even with all the surgeries, ghastly treatments etc) had skin-tags appear and grow larger, every time she was diagnosed with that wretched disease.
My Cancer Surgeon actually removed a benign skin-tag that had grown from a mole, when he carried out his amazing surgery and saved my life.
Those on Reception, need to be mindful that they are the “face of RMP” and they do not* know what Patients have been through, nor what has brought them to walk through the doors of RMP.
Also, what may well seem to be a standard “Cosmetic” procedure, is not always as it appears.
Had the Dr not been so professional, thorough & put me at ease, I would not be returning to have my procedure carried about at RMP.
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