My paid consultation here was thorough and the dentist I saw was excellent kind, detailed, and reassuring. I genuinely appreciated her time and manner, especially as an anxious patient. She complimented me on the care of my teeth.
However, my experience with the administrative side of this private practice after the consultation was horrible. I wanted to jo...
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My paid consultation here was thorough and the dentist I saw was excellent kind, detailed, and reassuring. I genuinely appreciated her time and manner, especially as an anxious patient. She complimented me on the care of my teeth.
However, my experience with the administrative side of this private practice after the consultation was horrible. I wanted to join via a private payment plan and had been told prior by Reception it was straightforward if I started early. At my consultation, I was told I needed to be “fit to join” before enrolling. Later, a call from reception was rude, condescending, and blame-oriented. She repeatedly suggested that I had misunderstood the process, even though I had been told previously that “the sooner you start on the plan, the better.” She also stated that no one on the team would ever give contradictory information implying I was lying. When I asked how many deep clean sessions I would need @ 150 per session, I was told 4 or 5 which felt more like a push to make money rather than genuine patient care.
I decided not to join not because of the dentist, who was excellent, but because of the way the payment plan and administration were handled. I left my previous private practice after eighteen years only because it moved, so this was not an easy decision. I don’t expect to join a practice where treatment admin staff are rude, dismissive, and condescending this clearly wasn’t going to work for me.
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