sk:n Newcastle

Had a pretty bad experience here. I bought 6 sessions of tattoo laser removal and only managed to attend 4. After my first 3 sessions, the only certified lady who was allowed to do the procedure quit, and nobody informed me. I showed up for my next appointment only to be told, “Oh sorry, she quit some time ago, and we don’t know when someone new will be avai... Show more »

Had a pretty bad experience here. I bought 6 sessions of tattoo laser removal and only managed to attend 4. After my first 3 sessions, the only certified lady who was allowed to do the procedure quit, and nobody informed me. I showed up for my next appointment only to be told, “Oh sorry, she quit some time ago, and we don’t know when someone new will be available.” That was the first red flag.

Two months passed, and I suddenly received a message saying I missed an appointment I never scheduled. Turns out they booked it without telling me, and then blamed me for not showing up. I asked about it, and they just went “Oops, our bad but we won’t reimburse you.” So there goes one session and money, completely wasted.

Eventually, a new technician started and I finally had my 4th session. Then came time for what should’ve been my last appointment. I had to reschedule due to a family emergency (my partner was in the hospital). I called ahead, they said it was no problem and rescheduled me. Yet again, I get a “no-show” notification. Called back, and one lady told me it was their mistake and they’d rebook me. A few minutes later, another lady tells me the opposite, that her colleague was wrong and they won’t reschedule me after all. 🤷‍♀️

So basically, I lost money for two sessions, wasted 2–3 months due to their staffing issues, and had to deal with chaotic, unprofessional communication the whole way through.

Wouldn’t recommend. Poor customer service and zero accountability. Show less »

Disappointing experience. Twice cancelled my appointment in the last two weeks. On the second occasion, the nurse was not there, and the staff at Optical express tried to contact her, but to no avail. Waited 45 minutes and then left. Was supposed to be caring for my elderly mother who came out of hospital a day before, and my sister came to cover in my absen... Show more »

Disappointing experience. Twice cancelled my appointment in the last two weeks. On the second occasion, the nurse was not there, and the staff at Optical express tried to contact her, but to no avail. Waited 45 minutes and then left. Was supposed to be caring for my elderly mother who came out of hospital a day before, and my sister came to cover in my absence. All this organising, no apology from skn clinic. Show less »