sk:n Glasgow

I booked an appointment with this company on the 8th of September for today. At 12pm on the day of my appointment, I received a call telling me it had been cancelled, without any explanation given. Initially, I was told they could fit me in tomorrow. This was frustrating enough as I had already arranged time off work, but I was then told they actually could... Show more »

I booked an appointment with this company on the 8th of September for today. At 12pm on the day of my appointment, I received a call telling me it had been cancelled, without any explanation given.

Initially, I was told they could fit me in tomorrow. This was frustrating enough as I had already arranged time off work, but I was then told they actually couldn’t see me until more than a week later. For a company of this size, I would expect that if they cancel with less than five hours notice, rebooking my appointment would be treated as a priority. That was not the case.

When I called to rebook the appointment, the person I spoke with knew I was a new client and that this was my first impression of the company. Yet, they made no effort to resolve the situation. Instead, I was told that I’d have to wait over a week. At that point, I asked them to cancel entirely. They agreed to do so immediately, but did not even mention refunding the money I had already paid. I had to request that myself, and was then told it could take up to 28 working days.

The lack of communication, professionalism, and basic customer care was shocking. Cancelling on a new client at the last minute, offering no real solution, and failing to proactively refund money is unacceptable. I am extremely disappointed and would not recommend booking with this company. Show less »

I had a hydracial with Carol at the Glasgow clinic just to give my skin a bit of a boost and help it recover from months of hard work and stress. Carol was so friendly and reassuring throughout the whole process. She explained to me with detail every step of the treatment, listened to any worries I had and tailored the facial to my specific needs. I left the... Show more »

I had a hydracial with Carol at the Glasgow clinic just to give my skin a bit of a boost and help it recover from months of hard work and stress. Carol was so friendly and reassuring throughout the whole process. She explained to me with detail every step of the treatment, listened to any worries I had and tailored the facial to my specific needs. I left the clinic feeling relaxed, listened to and most importantly with glowing skin. I got exactly what I asked for and still feel after a month that my skin is healthier than before. I will definitely return to Sk:n in the future. Show less »

Travelled 5 hours on a ferry, 3 hours in a car to reach Glasgow. Paid 2 nights in a hotel for this appointment to get to the door of the clinic to this photo! Only got a reminder on Monday 15th July to make sure i was going to the appointment. In all just getting to glasgow and hotel has cost £500+ never mind the 1K I had to pay upfront for the treatment!... Show more »

Travelled 5 hours on a ferry, 3 hours in a car to reach Glasgow. Paid 2 nights in a hotel for this appointment to get to the door of the clinic to this photo!

Only got a reminder on Monday 15th July to make sure i was going to the appointment.

In all just getting to glasgow and hotel has cost £500+ never mind the 1K I had to pay upfront for the treatment!

Not an inkling from the company or the girls that worked there! A message or call would have been nice given the distance i was traveling to get to the app.

Absolute shocking and the fact I've been asked to give a review about my appointment that never was just shows the standard of the company and people! Show less »