Extremely Disappointing and Unprofessional Experience
I rarely leave negative reviews, but after what happened today, I feel obligated to warn others.
I had a confirmed appointment booked for today and even received an email confirmation. Because I trusted the booking, I travelled over an hour to attend the appointment, only to discover that nobody was the...
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Extremely Disappointing and Unprofessional Experience
I rarely leave negative reviews, but after what happened today, I feel obligated to warn others.
I had a confirmed appointment booked for today and even received an email confirmation. Because I trusted the booking, I travelled over an hour to attend the appointment, only to discover that nobody was there and nobody seemed to know what was going on.
Before arriving, I repeatedly tried calling the business, but every call went straight to voicemail. When I finally managed to get hold of someone, the woman who answered informed me that she was currently in Sri Lanka and not even in the country. She then told me they had no bookings scheduled for today. When I explained that I had an email clearly confirming my appointment, she simply told me to contact another lady who was supposedly responsible for the treatment.
When I called the second person, the conversation became even more confusing. She appeared completely unaware of the situation and seemed very disorganised. She then informed me that the establishment had actually closed down, they no longer worked there, and the previous person had left. At that point, it became clear that customers are still being allowed to make bookings despite the business apparently no longer operating properly.
What made the experience even worse was the complete lack of accountability. Not once did anyone apologise for the inconvenience, the wasted journey, or the time and money I spent travelling. After I raised a complaint, my WhatsApp messages were simply ignored.
The entire experience felt incredibly unprofessional, disorganised, and misleading. Customers should not be receiving booking confirmations for appointments that cannot be honoured. The lack of communication, responsibility, and basic customer service was shocking.
I would strongly advise anyone considering booking with this company to think twice. Based on my experience, I would not trust them with my time or money. Extremely disappointing from start to finish.
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