Laser Clinics UK - Cardiff

Do not recommend what so ever! Paid for 10 sessions in March, had my first session in April, the second one then got canceled a few days before. Had my second appointment. Third appointment I turned up to the clinic to find the clinic shut with no prior warning. Emailed customer service who were no help what so ever, did not hear from the clinic for a month,... Show more »

Do not recommend what so ever! Paid for 10 sessions in March, had my first session in April, the second one then got canceled a few days before. Had my second appointment. Third appointment I turned up to the clinic to find the clinic shut with no prior warning. Emailed customer service who were no help what so ever, did not hear from the clinic for a month, I had to go in and find out what was happening. Rebooked my appointment, turned up to be turned away as the person who was doing my treatment had not turned up for work. Once again emailed customer service, surprise surprise no help what so ever. Rang the clinic today and was told to email to manager, told them no I am not chasing, it’s their issue so the manager needs to ring me, was told the manager will contact me today. Low and behold no phone call from said manager. Requested a refund as since April I have only had 2 sessions.

Absolute joke of a company.

Will be sitting in the clinic tomorrow and not leaving until I receive my money back and I will continue to post about this issue on all social media platforms. Show less »

I finally had my Ageless Peel appointment with Samia today, and it was absolutely worth the wait! She did an amazing job — professional, gentle, and very empathetic throughout the entire process. You can really tell she cares about her clients and their comfort. I’m so happy with the results already and grateful for her expertise. Highly recommend her if you... Show more »

I finally had my Ageless Peel appointment with Samia today, and it was absolutely worth the wait! She did an amazing job — professional, gentle, and very empathetic throughout the entire process. You can really tell she cares about her clients and their comfort. I’m so happy with the results already and grateful for her expertise. Highly recommend her if you're looking for someone who knows what they're doing and genuinely wants you to feel your best! Show less »

When I first came in, I was a bit disappointed with the service provided and felt that it didn’t meet my expectations. However, after raising my concerns with the management and Samia was very understanding and quick to respond. Samia resolved the issue professionally and offered me compensation, which I appreciated. I then had the opportunity to speak to he... Show more »

When I first came in, I was a bit disappointed with the service provided and felt that it didn’t meet my expectations. However, after raising my concerns with the management and Samia was very understanding and quick to respond. Samia resolved the issue professionally and offered me compensation, which I appreciated.
I then had the opportunity to speak to her she handled my treatment. She was excellent — very professional, knowledgeable, and thorough. My microneedling session with her today was a completely different experience — detailed, comfortable, and expertly done.
Overall, although the start of my journey wasn’t ideal, the way the situation was handled and the quality of care I received from Samia turned it around. I left feeling very satisfied with the treatment and would definitely recommend Samia for her expertise and professionalism. Show less »

I had a laser session with Samia, and I was very pleased with the experience. She was extremely friendly and polite, always checking in to make sure I was comfortable and feeling well throughout the procedure. After the session, Samia reminded me about the aftercare rules and also asked if everything felt okay with my skin. It was a very pleasant experience,... Show more »

I had a laser session with Samia, and I was very pleased with the experience. She was extremely friendly and polite, always checking in to make sure I was comfortable and feeling well throughout the procedure. After the session, Samia reminded me about the aftercare rules and also asked if everything felt okay with my skin. It was a very pleasant experience, and I truly felt cared for and appreciated her professionalism at every step. Show less »

I just had my skin treatment with Samia and it was a wonderful experience! She took the time to explain everything in detail and made sure I was comfortable throughout the session. Her professionalism and care really stood out. The treatment itself was excellent she is friendly I feel good after talking to her– I can already feel the difference in my skin. H... Show more »

I just had my skin treatment with Samia and it was a wonderful experience! She took the time to explain everything in detail and made sure I was comfortable throughout the session. Her professionalism and care really stood out. The treatment itself was excellent she is friendly I feel good after talking to her– I can already feel the difference in my skin. Highly recommend Samia if you're looking for quality skincare with someone who genuinely knows what they’re doing! Show less »

I’ve now had a discussion with the manager who has recently taken up the mission it sort out the Cardiff branch. As I’ve had a few issues the past 9 moths with a few staff members who have now been updated. I’m so relieved! The manager was so kind and understanding about it and has been most helpful! Thank you as it’s reinstalled my faith in the laser clinic... Show more »

I’ve now had a discussion with the manager who has recently taken up the mission it sort out the Cardiff branch. As I’ve had a few issues the past 9 moths with a few staff members who have now been updated. I’m so relieved! The manager was so kind and understanding about it and has been most helpful! Thank you as it’s reinstalled my faith in the laser clinics company in Cardiff again! I thought something wasn’t quite right for a few months! So a massive thank you!! Show less »

I can't express how grateful I am to have found Samia! She is truly the best—humble, kind, and incredibly skilled. My appointments were unfortunately cancelled twice when she was away, and I honestly wasn’t happy with the treatments I had before. But now everything changed. She made me feel heard and cared for, and her expertise is unmatched. I’m so glad to... Show more »

I can't express how grateful I am to have found Samia! She is truly the best—humble, kind, and incredibly skilled. My appointments were unfortunately cancelled twice when she was away, and I honestly wasn’t happy with the treatments I had before. But now everything changed. She made me feel heard and cared for, and her expertise is unmatched. I’m so glad to have found someone I trust completely. She’s not just great at what she does, but her genuine warmth and professionalism make all the difference. Highly recommend her to anyone looking for top-tier care! Show less »

would like to commend the manager at laser clinic cardiff Alexandra Rice for her outstanding service and professionalism. She has been consistently attentive, approachable, and supportive throughout my experience. Despite delays from head office, she has always responded promptly, kept me updated, and gone above and beyond to ensure I felt reassured. Her pr... Show more »

would like to commend the manager at laser clinic cardiff Alexandra Rice for her outstanding service and professionalism. She has been consistently attentive, approachable, and supportive throughout my experience. Despite delays from head office, she has always responded promptly, kept me updated, and gone above and beyond to ensure I felt reassured. Her proactive approach makes a huge difference, and it’s clear she genuinely cares about her clients’ experience. I really appreciate the effort she has put in and highly recommend her for the excellent service she provides.

Alex also listened to my concerns and helped come up with a plan to come to a resolution for my laser hair therapy.

Although Alexandra has been great I am disappointed in head office still not getting back to me with a response. Show less »

Been going to sessions since September 2024 we have had a few issues with previous staff and service quality. Our plan was to finish our sessions up and go somewhere else. Today we had a fantastic surprise with having Samia look after us and what a completely different experience she was attentive, professional, knowledgeable with our questions we had and s... Show more »

Been going to sessions since September 2024 we have had a few issues with previous staff and service quality. Our plan was to finish our sessions up and go somewhere else.

Today we had a fantastic surprise with having Samia look after us and what a completely different experience she was attentive, professional, knowledgeable with our questions we had and she was very reassuring. Laser treatment was fantastic and far better quality than we had previously experienced. We also spoke to Alexandra the new manager to discuss previous experience and she was absolutely brilliant she listened to us ,very professional and again attentive.

It was like going to a completely different clinic to previous experiences it really is like night and day and we are now happy to continue our treatments as we do feel we are now in better hands. We have put 4 stars as today is the first day with the new fantastic service from staff will update to 5 stars after a few more treatments. Highly recommend this clinic now xx Show less »

I’ve come to Cardiff laser since November 2024 time and all of The team are so lovely, helpful and kind in Cardiff laser clinics, they are always doing the perfect job and we have had great results, I highly recommend them for laser treatments and especially Samia has helped with my laser journey, she is great! I had my first skin consultation at Samia and I... Show more »

I’ve come to Cardiff laser since November 2024 time and all of The team are so lovely, helpful and kind in Cardiff laser clinics, they are always doing the perfect job and we have had great results, I highly recommend them for laser treatments and especially Samia has helped with my laser journey, she is great!
I had my first skin consultation at Samia and I couldn’t be more impressed. From the moment I walked in, I felt welcomed and at ease. She is so nice and incredibly professional, knowledgeable, and attentive. She took the time to really understand my skin concerns and walked me through the various treatment options available, tailoring her recommendations specifically to my needs and goals. I couldn’t thank her more

What stood out the most was her genuine care and expertises, and I felt fully informed and confident in the next steps. It’s clear samia’s highly experienced and passionate about what she does. I’m looking forward to my treatments here every month and feel reassured knowing I’m in excellent hands. Highly recommend for anyone looking for personalised, professional skincare solutions!

- Cardiff laser clinic Show less »