Fab Clinics (Loughborough) Ltd

I had a course of Botox last week and while the pre-booking experience was fine, on the day of the treatment and after I was left disappointed. I waited more than half an hour being ignored by reception staff. The doctor apologized, but while I understand treatments can take longer than predicted that is why you have other staff, to reassure you while you wa... Show more »

I had a course of Botox last week and while the pre-booking experience was fine, on the day of the treatment and after I was left disappointed. I waited more than half an hour being ignored by reception staff. The doctor apologized, but while I understand treatments can take longer than predicted that is why you have other staff, to reassure you while you wait.
At the moment, the treatment I had is not delivering the expected results and today I called to ask why this is happening. I had to leave a message on the answer phone, nobody came back to me, even though I tried the clinic several times afterwards. Considering how expensive treatments are, you are not offering after care and a satisfactory customer service experience. I was expecting more from a place with such glowing reviews, especially because it is almost Christmas and I should enjoy the results of my investment in beauty, not be miserable because something has potentially gone wrong and you are not picking the phone during working hours. Show less »

The clinic itself is a beautiful facility and the staff are very pleasant, polite and professional. However, I am always left feeling short changed by the treatments and either rushed through ones you would like to luxuriate in or the ones you want done quickly (waxing!) taking far too long. I had a 70 minute facial that lasted 50 minutes and the treatment... Show more »

The clinic itself is a beautiful facility and the staff are very pleasant, polite and professional. However, I am always left feeling short changed by the treatments and either rushed through ones you would like to luxuriate in or the ones you want done quickly (waxing!) taking far too long. I had a 70 minute facial that lasted 50 minutes and the treatment room door was opened six times during that time - not the blissful escape I hoped for! Show less »

I went for my first treatment at Fab Clinics recently & my experience there was absolutely fantastic. The clinic is absolutely immaculate with cleanliness, with a very relaxing atmosphere too 😌 Paula was absolutely brilliant, very kind, welcoming, professional, knowledgeable, & made me feel at ease with the procedure in which I had chosen. I’m really lookin... Show more »

I went for my first treatment at Fab Clinics recently & my experience there was absolutely fantastic.
The clinic is absolutely immaculate with cleanliness, with a very relaxing atmosphere too 😌
Paula was absolutely brilliant, very kind, welcoming, professional, knowledgeable, & made me feel at ease with the procedure in which I had chosen. I’m really looking forward to my next appointment, I was quite nervous leading up to going but now can’t wait to go back!
Thank you so much x Show less »