My first time seeing this business as a private client, check up was with a dentist named Kat at 8:30am 18-7-25.
I explained my goals were to address some rear tooth pain, which I suspected may have been cavities and I wanted three or four Emax crowns on the front top teeth.
Three x-rays were completed and a mouth examination. After a visual inspection and...
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My first time seeing this business as a private client, check up was with a dentist named Kat at 8:30am 18-7-25.
I explained my goals were to address some rear tooth pain, which I suspected may have been cavities and I wanted three or four Emax crowns on the front top teeth.
Three x-rays were completed and a mouth examination. After a visual inspection and review of the x-rays, it was confirmed I had no cavities and the tooth pain was likely due to me grinding my teeth at night. The dentist recommended a night-guard which would cost £180.00
I asked for details about this product and how it differed from a boxer's gum shield (I used to box many years ago). Kat seemed unable to give clear reasons why the product she promotes would be better - I advised I need to understand what makes this better as it is more than ten times the price of a gum shield - if I can see a significant advantage to justify the extra investment, then I will consider it (at this stage it felt like Kat was getting angry).
I asked to see one, Kat said she had none to show me. I advised that as a customer, it would be helpful if they had a physical product for me to examine, before I can make a purchasing decision. Kat clearly objected to my choice of words and said "You are not a customer, you are a patient" at which point her assistant found one in the drawer - I said this is very similar to a gum shield. I argued that she is trying to sell me a product, which makes me a customer as I am paying their business. My comments were treated with utter contempt and Kat responded "I am not trying to sell you anything, I am a Doctor". I never questioned or asked for her professional qualifications, which made her reply a little odd.
Apparently Kat does not do well with being questioned or explaining the features and benefits of products that their business offers.
Her dismissive attitude, argumentative and aggressive replies alienated me.
Due to Kat's unusual style of dealing with customers, I will be taking my business elsewhere.
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