Thérapie Clinic - Kingston

I’m honestly very disappointed with how I was treated at this clinic. I had visited before and liked the place, so I brought my friend with me this time hoping she would enjoy the services too. Unfortunately, we were both shocked by the way things were handled. First of all, no one informed me about any special offer or package they had. When I saw the doct... Show more »

I’m honestly very disappointed with how I was treated at this clinic. I had visited before and liked the place, so I brought my friend with me this time hoping she would enjoy the services too. Unfortunately, we were both shocked by the way things were handled.

First of all, no one informed me about any special offer or package they had. When I saw the doctor, I clearly told him I only wanted treatment for one area. He ended up giving me two injections without telling me at all — I didn’t even feel it, and he never mentioned it during or after. I only realized when I saw the charge.

My friend received three injections and paid £179 (her first time). I received two injections and was charged £239. When I asked why, they told me: “It’s because she’s a new client, and you’re a loyal customer, sweetheart.” So apparently being loyal means paying more?

When I questioned them and started recording what was happening for my own protection, everyone panicked. They started yelling, covering their faces, and asking why I was filming — but I had already politely asked to speak to the manager before that, and they refused.

The woman who kept talking to me was Indian, and at one point she said, “You obviously want to get things for free.” I was shocked. I told her: “I’m here to pay. I didn’t ask for anything free. I don’t even work — but you do, sweetheart. That’s the difference between us.”

I left feeling disrespected, deceived, and overcharged. I will never return, and I don’t recommend this place to anyone unless they start treating people fairly — especially returning customers who trusted them before Show less »