The Gloss

I work down the street. I tried to call, message on Instagram and even went down there to confirm my appointment. No response. I think this place is a front or some kind of scam. Unfortunately, I lost £35 deposit but would rather lose the deposit than be scarred by a terrible experience. Reading these reviews I am SHOCKED and disappointed this business is ev... Show more »

I work down the street. I tried to call, message on Instagram and even went down there to confirm my appointment. No response. I think this place is a front or some kind of scam. Unfortunately, I lost £35 deposit but would rather lose the deposit than be scarred by a terrible experience. Reading these reviews I am SHOCKED and disappointed this business is even on Walton St, otherwise a fantastic street! Show less »

FRAUD Our experience with The Gloss has been nothing short of a nightmare. We approached them to launch one of our brands and host an event, paying £2,800 upfront and sending stock in good faith. What followed was a calculated and deliberate scam. They abruptly cancelled the event, then blocked all my phone numbers so I could no longer reach them. Soon aft... Show more »

FRAUD

Our experience with The Gloss has been nothing short of a nightmare. We approached them to launch one of our brands and host an event, paying £2,800 upfront and sending stock in good faith. What followed was a calculated and deliberate scam.

They abruptly cancelled the event, then blocked all my phone numbers so I could no longer reach them. Soon after, they claimed to have “secured” a Selfridges listing for my brand — but only if I paid an additional £25,000 immediately. They harassed me with calls, even at midnight, pressuring me to transfer the money without delay. Alarmed, I contacted Selfridges directly, only to be told there was no listing and no arrangement — it was all a fabrication.

We travelled to London expecting an event and training session, but nothing had been planned. The entire engagement was smoke and mirrors — designed to take money and deliver nothing. In my opinion, this is outright fraud. We are yet to receive our payment back. Avoid this clinic at all costs. Show less »

Original review: This place is an absolute scam and fraud. They sold me an unlimited membership for almost 1000 pounds and promised a lot of treatments would be included, which wasn’t the case. Along with that multiple other issues with hygiene and service. They stopped responding to my phone calls and emails when I asked for my membership fee back. Save you... Show more »

Original review: This place is an absolute scam and fraud. They sold me an unlimited membership for almost 1000 pounds and promised a lot of treatments would be included, which wasn’t the case. Along with that multiple other issues with hygiene and service. They stopped responding to my phone calls and emails when I asked for my membership fee back. Save your money and time, and do not go to this Salon.

Response to The Gloss’s response:

Besides all the mentioned points, they have now responded with two lies. Firstly, I have never mentioned anything about any influencer status let alone preferential treatments (I am not an “influencer”, and i do not post about any beauty treatments), and I paid the same amount for my membership as any other person - the amount was never debated. In fact, I only asked clarification for referrals incentive (for eg if I refer them to a friend can a friend get any sign up benefit?)

Second lie was regarding the refund. I myself offered to receive a refund Minus any cost of treatments already done, and this was not done. No emails or phone calls were answered . Screenshots attached.

This is quite surprising for a Knightsbridge based salon and unfortunately the worst customer service experience I’ve ever had - Its also, the first time I ever posted a negative review about absolutely anything.. I was patient with the process and emailed and called the Salon every week for the past two months to resolve this amicably. It’s unfortunate that the owner only started responding once I posted a negative review… Show less »

I’ve come to the Gloss on some occasions, was quite happy with the service on lashes. A bit disappointed this time around . I sent a few msgs on their watsapp line to secure an appointment , called a few times to follow up and basically got no response, even after they indicated that someone will call me back to say if it’s possible or not possible. Highly d... Show more »

I’ve come to the Gloss on some occasions, was quite happy with the service on lashes. A bit disappointed this time around . I sent a few msgs on their watsapp line to secure an appointment , called a few times to follow up and basically got no response, even after they indicated that someone will call me back to say if it’s possible or not possible. Highly disappointing. Good customer service is golden… Show less »

Eyie is an amazing person. I have been coming to Evie for the past few months and she has performed PRP hair and face for me. Today I came to the clinic to have my first lip hydration treatment, this was amazing and i am over the moon with the results. The beauty and aesthetics clinic is very nice. The staff here are very kind and friendly. You can have you... Show more »

Eyie is an amazing person. I have been coming to Evie for the past few months and she has performed PRP hair and face for me. Today I came to the clinic to have my first lip hydration treatment, this was amazing and i am over the moon with the results.

The beauty and aesthetics clinic is very nice. The staff here are very kind and friendly. You can have your phone charged, whilst here during your treatment. Overall, i would recommend to come and do the treatment. I can already see the difference to my face, hair and lips.

Thank you so much Evie, I really buoy your company during the treatment and you make me feel so relaxed, your attention to detail is amazing.

From Arman Show less »

I've been coming to this place regularly, and I absolutely love it! Deborah has been taking care of my treatments, and she's incredibly talented and genuinely passionate about her work. Erica is also wonderful—she's always so kind and accommodating when it comes to scheduling my appointments. I always leave feeling amazing and refreshed! Highly recommend thi... Show more »

I've been coming to this place regularly, and I absolutely love it! Deborah has been taking care of my treatments, and she's incredibly talented and genuinely passionate about her work. Erica is also wonderful—she's always so kind and accommodating when it comes to scheduling my appointments. I always leave feeling amazing and refreshed! Highly recommend this place for anyone looking for top-notch service and a truly caring team. Show less »