Skin&Spirit Aesthetics, Skincare & Wellness Clinic

I have previously used the Skin and Spirit Salon that was opposite the Anchor pub in Clowne. I have had many wonderful Indian head massages there where the service was warm, friendly and personal. It has since closed so I visited the “Aesthetics” salon in Mill Street to use a gift voucher from my stepdaughter. I’m still not clear if the two sites are part of... Show more »

I have previously used the Skin and Spirit Salon that was opposite the Anchor pub in Clowne. I have had many wonderful Indian head massages there where the service was warm, friendly and personal. It has since closed so I visited the “Aesthetics” salon in Mill Street to use a gift voucher from my stepdaughter. I’m still not clear if the two sites are part of the same Company, although my experience at the Aesthetics site was not quite as good. The massage was a little different to the Indian massage, although they did make that clear after I asked the question.

Skin & Spirit have since explained to me that they have merged with Skins and that the Indian Head Massage "same wonderful service" is provided at their sister location on the High Street. As my Step Daughter was asking to buy a gift voucher for an Indian Head Massage, why wasn't she directed to the sister site ? rather than selling her a voucher for a different massage at "a different kind of setting......by design"

The massage provided by Emily was professional if a little disturbed due to background noise outside (laughing, shouting, heavy footsteps on the stairs). The consent forms and aftercare were clearly explained. Apart from the massage not being quite what I was looking for, I got a more snooty, disinterested vibe from the staff. I could not get through on the phone when I tried to book an appointment so left a message. The girl who called me back seemed far more interested in telling me what booking slots were not available rather than what was. I was promised a text confirming my appointment which I did not receive. When I visited in person to confirm my appointment, the two staff on duty seemed more interested in eating their lunch and I felt a bit dismissed by them. I appreciate that staff are entitled to a break, but why were the two staff on duty taking theirs simultaneously (rather than rotating). It gives off a negative vibe to be reluctantly served by a member of staff holding their lunch in one hand and talking to me with their mouth full.

To be clear, I have no reason to doubt Emily’s credentials as a masseuse, but the overall service lacked warmth, engagement and I did not feel valued as a customer. I felt rather processed. I initially thought that was because I am a 60 year old male and probably not their typical customer. However, my stepdaughter also commented on the snooty vibe from when she purchased the voucher.

Going forward, I feel inclined to shop around for an Indian Head massage. It’s just a shame that the place I used to go to is now closed. Show less »

I’ve just finished a 20 minute massage with Emily. Her consultation was thorough & showed an understanding of the issues I was having. She was respectful when consulting afterwards as we were in the reception area with other members of staff behind her. Although it was only a discussion about tension, she valued my privacy and kept the conversation quiet. D... Show more »

I’ve just finished a 20 minute massage with Emily. Her consultation was thorough & showed an understanding of the issues I was having.
She was respectful when consulting afterwards as we were in the reception area with other members of staff behind her. Although it was only a discussion about tension, she valued my privacy and kept the conversation quiet.

Despite going there initially due to lots of lower back pain I left feeling lighter in my upper back and encouraged to have another massage. I only wish it could’ve been for longer!

Thank you Show less »

I received an email asking to leave an honest review so this is mine. I came here for the first time with my mum today for a joint birthday treat. The waiting room & massage rooms were very pretty, tidy, clean & relaxing. Staff did great at keeping it a surprise for my mum which I really appreciated & she really enjoyed her massage. She thanks Olivia for h... Show more »

I received an email asking to leave an honest review so this is mine.

I came here for the first time with my mum today for a joint birthday treat. The waiting room & massage rooms were very pretty, tidy, clean & relaxing. Staff did great at keeping it a surprise for my mum which I really appreciated & she really enjoyed her massage. She thanks Olivia for helping her to relax as it was much needed. I also found my massage by Lauren very relaxing and comfortable. Lauren was lovely, easy to talk to and very apologetic when l made her aware that we’d been given the wrong massages. I booked for us both to have the ‘hot stone’ back, neck & shoulder massages via fb messenger and I was really disappointed that we weren’t given what I booked.

When I spoke to Olivia on the desk about us being given something different, I showed her the email confirmation they sent me prior to the appointment to prove we booked the hot stone massages & she told me it’s been booked on the system as a normal massage so this didn’t really make sense. After my massage, Lauren told me she would meet me downstairs at the desk after I got dressed etc, but once I let her know about the mishap, I didn’t see her again and I would have liked the opportunity to simply thank her for the massage I did have and to have at least been able to respectfully say bye.

Either way, we both still enjoyed our massages & still want to come back for the hot stone massage. It might not matter but I would also like to let you know, I signed into my account on your website to look at dates for booking the hot stone massage back in, and I noticed the staff member who created my account had also for some reason put my d.o.b as 1970 instead of 1998 so I have changed it to the correct one.

I only hope the mistake made today doesn’t happen again as it was a real shame when I’d been looking forward to the hot stones specifically. The massages we did have were great & if I’m not let down the next time we come, we would both like to make it a regular thing. I would also recommend the therapists to confirm the treatment/massage before it’s started so the mistake we had doesn’t happen for anyone else. Thank you. Show less »