Pretty Little Secrets Aesthetics and Beauty

‼️ ⚠️ My sister recently visited Sophia for a beauty treatment and, regrettably, returned home with noticeable cuts around her eyebrows. I was deeply concerned that a beauty business owner would permit a client to leave their premises in such a state. Following the appointment, my sister contacted Sophia to express her concerns. Rather than offering a since... Show more »

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My sister recently visited Sophia for a beauty treatment and, regrettably, returned home with noticeable cuts around her eyebrows. I was deeply concerned that a beauty business owner would permit a client to leave their premises in such a state.

Following the appointment, my sister contacted Sophia to express her concerns. Rather than offering a sincere apology or taking accountability, Sophia suggested that my sister should have voiced her dissatisfaction at the time. It is essential to recognize that when a client experiences an unsatisfactory outcome, they may not feel comfortable raising their concerns immediately. A responsible business owner should foster an environment where clients feel supported, rather than shifting blame onto them.

Despite the evident harm caused, Sophia refused to accept responsibility and instead issued a partial refund of £20. This response was wholly inadequate given the circumstances. Additionally, Sophia neglected to conduct a patch test — a fundamental precaution within the beauty industry to prevent adverse skin reactions. It is also important to note that the treatment was not specifically requested by my sister but was instead recommended by Sophia herself.

Regarding the Botox top-up treatment, I would like to clarify that the delay in administering the top-up was solely due to Sophia not having the necessary product in stock. My sister was informed that the product needed to be ordered, resulting in a two-day delay. Therefore, the top-up was not a gesture of goodwill on Sophia’s part, as she later implied, but rather a demonstration of patience and understanding from my sister while she awaited the product’s arrival. Furthermore, during the consultation, Sophia attempted to dissuade my sister from proceeding with the top-up, asserting that her work was sufficient — despite the visible need for further treatment.

Additionally, Sophia chose to share images of my sister without her consent, discussing the matter with others and further placing blame on her for the unsuccessful treatment. This breach of professionalism and privacy is entirely unacceptable.

Following these events, Sophia persistently contacted my sister via text messages and enlisted others to pressure her into deleting her honest review. Alarmingly, my sister also received numerous calls from a ‘No Caller ID,’ during which Sophia was aggressive and threatening, stating she would not stop until the review was removed.

I am extremely disappointed by Sophia’s conduct, her lack of professionalism, and her refusal to accept accountability. I also strongly suspect that this may not be an isolated incident, as it is likely that other clients have faced similar intimidation tactics to suppress negative reviews. I strongly advise others to avoid this business to protect themselves from a similar experience. ‼️ ⚠️ ⚠️ Show less »

I recently had Botox, 1.1ml of lip filler, henna coloring and shaping of eyebrow and the results are simply amazing! I am very pleased, everything turned out natural and beautiful. The specialist is highly qualified, attentive, carefully explained all the stages of the procedure, so I was confident in my choice. The result simply exceeded all expectations! I... Show more »

I recently had Botox, 1.1ml of lip filler, henna coloring and shaping of eyebrow and the results are simply amazing! I am very pleased, everything turned out natural and beautiful. The specialist is highly qualified, attentive, carefully explained all the stages of the procedure, so I was confident in my choice. The result simply exceeded all expectations! I recommend this place to anyone who wants to get an excellent result and feels confident. Show less »

I attended an appointment with Sofia for Botox treatment. Two weeks later, I returned for a follow-up appointment, as per standard protocol, for a free top-up. This was necessary because the treated areas were still showing movement. However, Sofia insisted that the movement was acceptable and that she was satisfied with the results. I explained that I was n... Show more »

I attended an appointment with Sofia for Botox treatment. Two weeks later, I returned for a follow-up appointment, as per standard protocol, for a free top-up. This was necessary because the treated areas were still showing movement. However, Sofia insisted that the movement was acceptable and that she was satisfied with the results. I explained that I was not, as this was not my desired outcome, and I had prior experience with Botox, so I was aware of the expected results. Despite this, she continued to discourage me from receiving the top-up. After I expressed my dissatisfaction further she reluctantly proceeded with the top up treatment. Throughout the consultation, I felt extremely uncomfortable due to this.

During the same appointment, Sofia offered to shape my eyebrows, to which I agreed. However, after the procedure, I experienced severe inflammation around my eyebrows. Upon returning home and examining my face more closely, I discovered multiple scratches at the treated areas. I was shocked and immediately sent images to Sofia, who responded by stating that I should have informed her if I was experiencing discomfort—essentially placing the blame on me.

I subsequently requested a full refund, which she declined, stating that a portion of the payment was being withheld to cover material costs. I explained that the materials and treatment had caused trauma to my face, but my concerns were met with disregard and a lack of understanding regarding the long-term impact of this trauma and scarring.

I was extremely disappointed, as I have never experienced an issue like this in my many years of receiving beauty treatments. Due to this breach of trust—both in failing to honour the agreed-upon top-up with ease and in causing harm to my skin—I will not be returning to Sofia for any future treatments. Show less »