Date of visit Aug 12, I cannot believe how much this resort has gone down hill in 2 years, I have previously recommended this place to many people and all over social media as it WAS amazing, HOWEVER THIS IS NOT THE CASE ANYMORE, NOW I WILL AVOID IT AT ALL COSTS - this place is overcrowded, dirty, expensive and the staff are extremely rude.
The staff are ex...
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Date of visit Aug 12, I cannot believe how much this resort has gone down hill in 2 years, I have previously recommended this place to many people and all over social media as it WAS amazing, HOWEVER THIS IS NOT THE CASE ANYMORE, NOW I WILL AVOID IT AT ALL COSTS - this place is overcrowded, dirty, expensive and the staff are extremely rude.
The staff are extremely rude, unhelpful and has no customer service skills at all, especially staff at the breakfast buffet including one female staff member who insisted we moved while we was eating. We was sat in the extended area (no other tables free) which was open until exactly 10.30 and at 10.35 we was just finishing our food and she insisted we moved in to another part of the restaurant and even waited until we moved.
The staff at the help and info desk isn’t helpful either, so many people complaining (it’s not surprising) the staff just ignore you and walk off including the managers, I waited 75 minutes in-line or various lines after being sent from one line to another to complain about the first room they offered us, (this room was next to the smoking lounge and all you could smell was stale smoke and used fryer oil, it was disgusting).
The room they gave me instead was disgraceful, we found the rooms are dated and dirty, our room was 1204 (AVOID AT ALL COSTS) it was literally a dungeon below the arcade area, we stayed there for 3 nights and it wasn’t cleaned, or the bins emptied or we wasn’t even offered fresh towels once.
The food was very repetitive, tasteless and look-warm. The buffet restaurant was extremely expensive and didn’t even include a drink.
The place was superficial clean, on the top layer was fine but underneath it was filthy even the pools.
Don’t expect to get a sun lounger or deck chair after 8am.
I feel extremely disappointed and cheated I wasted £600 on this trip, this was a holiday from hell.
SAVE YOUR MONEY AND GO ANYWHERE ELSE BUT HERE!
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