UPDATE AS OF 16/10:
See below. So predictable. A badly run business never ends well. Look up the company on Companies House and avoid doing business with any of their current or future concerns.
Dear Gill,
Thank you for your message, MALA Aesthetics is currently under liquidation and the premises are now closed. The liquidators will be looking after thin...
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UPDATE AS OF 16/10:
See below. So predictable. A badly run business never ends well. Look up the company on Companies House and avoid doing business with any of their current or future concerns.
Dear Gill,
Thank you for your message, MALA Aesthetics is currently under liquidation and the premises are now closed. The liquidators will be looking after things from here and have stated that they will be in touch with any outstanding clients/accounts. Where possible, they have also indicated that if clients paid for treatments via debit/credit, their banks will likely be able to reimburse them. At this time, this is all I am at liberty to say.
Best wishes
Kate
UPDATE ON INITIAL REVIEW AND REPLY TO MALA'S RESPONSE:
Accusing me of posting something ‘factually not true’ is the polite way of saying ‘you’re lying’, Mariana. I wrote to you on Tue, Sep 2, 2025 at 12:14 AM. You replied on Tue, 9 Sept 2025 at 09:33. My assertion when I wrote the review was therefore correct. I wrote again on Sep 26, 2025 at 1:43 PM. You replied on Sept 29, 2025 at 12:38. I wrote yet again, on Oct 8, 2025 at 18:25. To that email, I’ve had no reply. In every email I’ve asked for either a refund or an update on when I would receive it. First, the HydraFacial machine was broken, then beautician Laura was away on honeymoon. She’s been back for 10 days, at the time of writing. I’ve still received no refund.
Due to the unfortunate typo in your rushed reply to my initial review below, I can only guess that, a month ago, you did indeed agree to refund me. If so, I haven’t received the £100 I'm owed, though you have my bank details. I paid you £300 in March for 3 treatments, the last of which, in July, you cancelled without notice or the reasonably expected follow-up apology from Laura, who now doesn't have a single Saturday slot free for the foreseeable future. That's unworkable for a client like me, who's employed full-time.
You’ll recall that you found me waiting on the doorstep of your premises, Mariana. I’d booked through your contact form, which generated an ongoing correspondence between us, but you said I wasn’t notified of the cancellation because I hadn’t booked through Treatwell. This is a serious flaw in your operating model - a view I expressed to you at the time. Your having no receptionist and therefore no facility for a customer to reach you by phone, and the painful slowness with which Kate, a presumed part-timer, responds to emails only days later, all makes for woeful customer service. The two other most recent reviews before mine, referencing the same issues I've raised, prove my point.
Refund me on the next working day, please, which will be tomorrow, Monday 13 October. No more delaying tactics. Should you need me to resupply my bank details, you have my telephone number in my last email and can call me at any time after 9am.
*********************************************************************
INITIAL REVIEW:
I'm unable to reach you by phone and I've had no acknowledgement of my email sent 6 days ago requesting a refund. Please respond to my email of Tue, 2 Sept 2025, 00:14.
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