LIPS Healthcare

I had a very disappointing experience with LIPS Healthcare due to poor communication and lack of clarity throughout the process. When I first called, I was told I could receive the service and have a doctor consultation afterwards without needing to book an appointment. To be safe, I called again on the day to double check, but the staff sounded unsure and... Show more »

I had a very disappointing experience with LIPS Healthcare due to poor communication and lack of clarity throughout the process.

When I first called, I was told I could receive the service and have a doctor consultation afterwards without needing to book an appointment. To be safe, I called again on the day to double check, but the staff sounded unsure and quickly booked me an appointment instead, which already caused confusion.

When I arrived at the clinic, there were very few instructions and no clear explanation of what to expect. I felt confused and anxious the entire time. I was then informed that there was no doctor available on site, which completely contradicted what I had been told previously.

Although I tried to remain calm and trust their professionalism, the information provided was unclear and inconsistent. When I later emailed to ask for clarification, I was told that this explanation was not included and that I would need to pay for an additional service just to have my results explained.

Overall, the experience felt unprofessional, poorly managed, and extremely stressful. I would not recommend this clinic to anyone who values clear communication and reliable healthcare guidance. Show less »

I booked a blood test for my mother a month ago and pre-paid a £147. I then cancelled the test due to some personal reasons. I was told there was a cancellation fees of £30, but the remaining amount of £117 would be refunded. It's been a month and have not refunded me anything yet. They even took my card details two weeks ago and sent me a slip confirming th... Show more »

I booked a blood test for my mother a month ago and pre-paid a £147. I then cancelled the test due to some personal reasons. I was told there was a cancellation fees of £30, but the remaining amount of £117 would be refunded. It's been a month and have not refunded me anything yet. They even took my card details two weeks ago and sent me a slip confirming that the refund was processed. I even called my bank but they said nothing came through. It does not take more than 2 weeks for refunds to get processed in the UK. They are a bunch of unprofessional scammers. I am still fighting for my refund. Please be careful. Do not pay anything beforehand. Show less »

Recently I had a negative experience with neurologist Dr. Gratwicke. I was prescribed an expensive (£600), strong migraine medication despite having long-standing neurological hypersensitivity (my nervous system can’t tolerate even caffeine contents of a single cup of tea) and symptoms that did not clearly fit a migraine pattern. I specifically asked about t... Show more »

Recently I had a negative experience with neurologist Dr. Gratwicke. I was prescribed an expensive (£600), strong migraine medication despite having long-standing neurological hypersensitivity (my nervous system can’t tolerate even caffeine contents of a single cup of tea) and symptoms that did not clearly fit a migraine pattern. I specifically asked about the certainty of the diagnosis and was assured it was correct.

After taking the medication, I experienced severe adverse effects — chest heaviness, breathing difficulties, throat constriction, and acute neurological tension — requiring an A&E visit and leaving me unable to work for a week, with lingering effects for weeks afterward.

It then took 25 days to receive a response from the consultant. The reply stated that my symptoms were “quite unusual” and “might not be related,” even though shortness of breath is listed as a known side effect of the medication occurring in 1 in 100 people that requires immediate medical attention.

My concerns relate to clinical judgment, a mismatch between my symptoms and the diagnosis, slow communication, and a lack of recognition of the seriousness of what happened.

Clinic never responded to my subsequent customer experience email. Show less »

I visited Dr Culpan over at the LiPs clinic which is located within the shopping mall at Battersea Power Station for a hip consultation. The offices are beautiful, easy to find ( just a short 5min walk from battersea lower station tube station) and most importantly Dr Paul Culpan is amazing. He is personable, speaks in lay persons terms, is knowledgeable and... Show more »

I visited Dr Culpan over at the LiPs clinic which is located within the shopping mall at Battersea Power Station for a hip consultation. The offices are beautiful, easy to find ( just a short 5min walk from battersea lower station tube station) and most importantly Dr Paul Culpan is amazing. He is personable, speaks in lay persons terms, is knowledgeable and reassuring. I would highly recommend him as a practitioner. Show less »

We had such a wonderful experience at this clinic. From the moment we walked in, we were greeted with warmth and kindness. The reception team was welcoming, attentive, and made us feel comfortable right away. Everyone we interacted with was caring and professional, creating a very supportive atmosphere. The service we received was excellent from start to fin... Show more »

We had such a wonderful experience at this clinic. From the moment we walked in, we were greeted with warmth and kindness. The reception team was welcoming, attentive, and made us feel comfortable right away. Everyone we interacted with was caring and professional, creating a very supportive atmosphere. The service we received was excellent from start to finish, and it’s clear that the staff truly care about their patients. Highly recommend! Show less »

I recently visited LIPS Clinic at Battersea Power Station for a B12 injection and was thoroughly impressed by the entire experience. The clinic was professional, spotless, and welcoming, with a calm atmosphere that immediately put me at ease. The staff were knowledgeable, assertive, and genuinely helpful—clearly experts in their field. I was seen quickly, a... Show more »

I recently visited LIPS Clinic at Battersea Power Station for a B12 injection and was thoroughly impressed by the entire experience. The clinic was professional, spotless, and welcoming, with a calm atmosphere that immediately put me at ease.

The staff were knowledgeable, assertive, and genuinely helpful—clearly experts in their field. I was seen quickly, and the service was efficient without ever feeling rushed. My B12 injection was administered with care and precision, and the entire process was smooth from start to finish.

What really stood out to me was the pricing. It reflected what I’d expect to pay at a standard pharmacy, yet the service and environment felt truly luxurious. It’s rare to find that kind of value these days—premium quality at standard prices.

I highly recommend LIPS Clinic for anyone looking for quick, professional treatments delivered with care and expertise. I’ll definitely be returning. Show less »