My experience at Diamond Skin – Doctor Led Aesthetic & Laser Clinic has been deeply distressing and unacceptable. On 07.08.2025, I received a laser hair removal session that resulted in visible burns, which my GP has formally confirmed in writing as laser-induced burns.
What has devastated me even more is the clear lack of safety and care during the treatme...
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My experience at Diamond Skin – Doctor Led Aesthetic & Laser Clinic has been deeply distressing and unacceptable. On 07.08.2025, I received a laser hair removal session that resulted in visible burns, which my GP has formally confirmed in writing as laser-induced burns.
What has devastated me even more is the clear lack of safety and care during the treatment itself. I informed the practitioner that I have a tattoo on the treated area, yet she still passed the laser directly over my tattoo. I only realised this when I felt an intense, unusual pain and had to ask her to stop and cover my tattoo—only then did she put something over it. This is a serious breach of laser safety protocols, and no professional clinic should allow this to happen.
When I immediately contacted the clinic afterward, and even visited in person with the burns, I received no medical guidance, no cream, and no aftercare. My request for a refund of the unused prepaid sessions was refused, despite the fact that I was injured by their treatment.
Only after I mentioned the possibility of legal action did the clinic call me days later to offer a cream—long after it should have been provided. This reactive response felt insincere and dismissive considering the harm caused.
What has made this experience even more emotionally exhausting is that the clinic has ignored all my formal complaint emails. I have received no acknowledgment, no explanation, and no resolution of any kind.
For context, I have had laser treatments at other clinics before and have never experienced burns or a reaction of any kind. In this session, not only were my moles left uncovered, but my tattoo was improperly lasered, which is extremely dangerous and completely avoidable. These actions raise very serious concerns about their training, safety protocols, and treatment standards.
I have attached photos of the burns immediately after the treatment, months later i have now white marks that don’t go away.
I am now escalating this through legal and consumer protection channels, including Citizens Advice, Trading Standards, and other regulatory bodies. I am sharing my experience so that others can be fully informed before choosing this clinic.
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