Charli's Beauty Company

Terrible Customer Service – Won’t Be Returning I have been a loyal customer of Charlie Beauty Salon for many years, always punctual and reliable with my appointments. However, my recent experience was beyond disappointing. After my previous appointment was canceled last minute due to illness (which I completely understood), I was rescheduled at a time that... Show more »

Terrible Customer Service – Won’t Be Returning

I have been a loyal customer of Charlie Beauty Salon for many years, always punctual and reliable with my appointments. However, my recent experience was beyond disappointing.

After my previous appointment was canceled last minute due to illness (which I completely understood), I was rescheduled at a time that suited the salon but was inconvenient for me. Still, I accommodated it.

On the day of my appointment, I got caught in heavy traffic and arrived 10–12 minutes late. Instead of understanding the situation, the salon owner had already given my slot away to another customer, assuming I wouldn’t show up—without even bothering to call me first. When I tried to explain, both the owner and her cousin were extremely rude and dismissive, shockingly accusing me of being rude instead.

This kind of treatment towards a long-time, loyal customer is unacceptable. I wouldn’t recommend this place to anyone, despite having done so in the past. I certainly won’t be going back. Show less »