Changes Clinic

I had an extremely disappointing and frustrating experience here. After a consultation, I paid in full for my scar removal laser sessions. Unfortunately, they messed up my very first appointment, I was understanding at the time and even said ‘that’s okay, it happens’ and agreed to reschedule. When I returned for my new appointment, things only got worse. I... Show more »

I had an extremely disappointing and frustrating experience here. After a consultation, I paid in full for my scar removal laser sessions. Unfortunately, they messed up my very first appointment, I was understanding at the time and even said ‘that’s okay, it happens’ and agreed to reschedule.

When I returned for my new appointment, things only got worse. I was called in by someone (not the consultant I booked with, Naomi) who started preparing me for a completely different treatment: laser hair removal, which I never booked. At that point, it became clear how careless and disorganised the clinic is. After messing up my appointments twice, they tried to book me again but I refused and requested a refund, which I am still waiting to receive.

What makes it worse is the lack of care or concern from their side. Every visit costs me nearly £40 in travel plus taking time off work, yet they treated my situation with complete indifference. Paying upfront seems to have made them careless about me as a client.

I was genuinely looking forward to this treatment, but instead, I was left feeling disappointed, ignored and uncared for. I will now have to look elsewhere to get this done, and I won’t be returning. I only hope they issue my refund promptly.

Potential clients should be aware of how poorly this clinic handles bookings and how little consideration they show towards their client’s time, money, and trust. Show less »

I have used Changes previously some years ago to remove excess earwax. Since, I’ve used Waxtract and others. Upon telephoning Waxtract, I was advised that the Lee location is being refitted? I was very modern the last time I visited! So I drove to Changes and refused to give my life story on their forms. I have half completed years ago. So, I was not allowed... Show more »

I have used Changes previously some years ago to remove excess earwax. Since, I’ve used Waxtract and others. Upon telephoning Waxtract, I was advised that the Lee location is being refitted? I was very modern the last time I visited!
So I drove to Changes and refused to give my life story on their forms. I have half completed years ago. So, I was not allowed to undergo a simply treatment! Show less »

Please don’t believe anything you hear from them. When I booked my appointment I was quoted a different price for the consultation and procedure. When I arrived I was charged significantly more. When I spoke to them they tried to make up stories such as the deposit was £75 instead of £50, that the fee charged by a female doctor was different to the fee charg... Show more »

Please don’t believe anything you hear from them. When I booked my appointment I was quoted a different price for the consultation and procedure. When I arrived I was charged significantly more. When I spoke to them they tried to make up stories such as the deposit was £75 instead of £50, that the fee charged by a female doctor was different to the fee charged by a male doctor and made excuses. At no stage was it stated that the price of the procedure depended on who was doing it. I wouldn’t be surprised if I didn’t get my money back. They seem friendly until you pay. I had to contact them because they didn’t come back at the agreed time and still nothing as seems they not interested to resolve this issue. Nowadays everyone has got a mobile phone and this issue could be resolved in minutes. If the fee was what it was originally I would have gone ahead with the treatments I planned to do after my procedure. But now that I have been charged too much I don’t trust them to pay and recommend everyone keep their money.

I had a follow up appointment as I have the complications after the procedure. The clinic refused to provide what had been done and sent me to see GP. Constantly didn’t tell the truth, each of staff was saying different information.

BE AWARE. SAVE YOUR MONEY AND NERVES. AFTER THE PROCEDURE I LEFT WITH PAIN AND DAMAGE ON MY SKIN. THE CLINIC DOES NOT WANT TO TAKE ANY RESPONSIBILITY. Show less »