Had issues surrounding my necessity for a second procedure; couldn't get my surgeon's pa to respond after several attempts. Wrote a complaint to the main HR, no response from them either... 🤷🏼♀️
Never been anything other than polite and pleasant with everyone at Three Shires so I've no idea why I've been utterly 'ghosted' now-- I guess that's the problem...
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Had issues surrounding my necessity for a second procedure; couldn't get my surgeon's pa to respond after several attempts. Wrote a complaint to the main HR, no response from them either... 🤷🏼♀️
Never been anything other than polite and pleasant with everyone at Three Shires so I've no idea why I've been utterly 'ghosted' now-- I guess that's the problem with private hospitals in the UK, they don't treat everyone equally, and so a private pay will be prioritised over someone exercising right to choose on the NHS.
Guess I've learnt my lesson the hard way😔
**Update**
2nd Procedure: 8 April 2025
I have since been back for yet another procedure with Three Shires Hospital, and I can safely say, yet again, the staff were outstanding in the IMAGING 🩻 Department. Cannot commend Dr. Lyall & Abigael highly enough for their empathetic, yet professional manner. Would thoroughly recommend Three Shires Hospital (again).
1st procedure: November 2024
Everyone was pleasant and helpful-from start to finish-- starting with a friendly, and highly competent PA named 'Claire' who somehow magically just 'gets it done' effortlessly (at least that is how she makes it look).
On the day, Mr. Smith and his team, Catherine, Shannon and Eben were incredibly reassuring and friendly. In truth, I cannot fault any step in my procedure or care-- it was a calm, organised, and made as easy an experience as possible for me (the patient). Anytime anyone must undergo a procedure at a hospital, there is a degree of not knowing what to expect, and thus some worry; at no point did I feel uninformed, which lessens the latter; that can only be credited to the staff that are all very well practised at what they do, albeit in a professional, friendly and empathetic manner.
Finally, as far as cleanliness goes everything was very new, tidy and clean; I was only a day case, so I did not stay over, however I can extrapolate that the patient rooms would undoubtedly be very acceptable, and comfortable going by the rest of the hospital's standard. I would not hesitate to stay over for a procedure if I had to.
In short, I would very happily recommend Three Shires Hospital to any of my family and friends.
***Update***
I was scheduled as a day case surgical procedure. Unfortunately, I am a nervous patient as well as coming equipped with a whole host of medical issues which needed to be taken into account in relation to the type and quantity of sedation used on the day.
I can very happily say my anaesthetist was nothing short of brilliant. He was very engaged, switched on, actually listened and spoke with me about my options. I felt my input was valued and respected in the final decision. I was incredibly happy with all the staff in fact; everyone was was warm, empathetic, and had a good balance of friendly professionalism.
Thank you so much to Mr. Smith and all his team at Three Shires Hospital.
Cheers,
April
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