British Face Clinic - Deep Plane Facelift & Rhinoplasty Northampton

What a relaxing way to have an operation from start to finish. The staff were amazing and very happy and caring to my needs as a patient and also to my partner. Very clean corridors and room , bathroom was spotless, enough pillows on bed. Food was top class,felt it was hotel standard plenty and tea and coffee offered after my operation but my partner was of... Show more »

What a relaxing way to have an operation from start to finish. The staff were amazing and very happy and caring to my needs as a patient and also to my partner. Very clean corridors and room , bathroom was spotless, enough pillows on bed. Food was top class,felt it was hotel standard plenty and tea and coffee offered after my operation but my partner was offered also throughout the day . Even looking at private health care with them. Show less »

Excellent care, put at ease and reassured when feeling anxious about my procedure. A big THANK YOU to all concerned, Mr Hicks - surgeon, Sue - secretary, Theatre Team, Recovery Nurse who even popped his head in my room when passing to ask how I was after my surgery which was lovely and lastly, Pam - the wonderful nurse allocated to me from admission until d... Show more »

Excellent care, put at ease and reassured when feeling anxious about my procedure. A big THANK YOU to all concerned, Mr Hicks - surgeon, Sue - secretary, Theatre Team, Recovery Nurse who even popped his head in my room when passing to ask how I was after my surgery which was lovely and lastly, Pam - the wonderful nurse allocated to me from admission until discharged. Absolute stars! Show less »

In January this year, I had surgery at The Three Shires Hospital in Northampton for a protruding disc at L4/L5 — and looking back now, I can honestly say it’s one of the best decisions I’ve ever made. Before the operation, I was in constant pain and struggling to do even the simplest things I once loved. The idea of surgery was daunting, but from the moment... Show more »

In January this year, I had surgery at The Three Shires Hospital in Northampton for a protruding disc at L4/L5 — and looking back now, I can honestly say it’s one of the best decisions I’ve ever made.

Before the operation, I was in constant pain and struggling to do even the simplest things I once loved. The idea of surgery was daunting, but from the moment I walked through the hospital doors, every single person I met — from the reception team to the nurses, physios, and my incredible surgeon — made me feel reassured, cared for, and genuinely supported.

The warmth, professionalism, and compassion shown by everyone was extraordinary. I never once felt like just another patient. Every nurse who checked in on me, every physio who encouraged me through those first tentative steps, and every member of staff who greeted me with a smile — you all made such a difference.

And to my surgeon — I can’t thank you enough. Your skill, calm reassurance, and clear explanations gave me total confidence and peace of mind. You didn’t just fix my back — you gave me my freedom back.

Fast forward to now, and I’m back to full fitness. I’m golfing, snowboarding, and doing all the things I love again — pain-free and with a new appreciation for simply being able to move with ease. It feels incredible.

To everyone at The Three Shires Hospital: thank you from the bottom of my heart for your care, your kindness, and for helping me get my life back. You’re a truly remarkable team, and I’ll always be grateful.

With all my thanks and warmest wishes,

Alexander (Sandy) Stuart. Show less »

Great welcome. All on time. Best anaesthetist I’ve had - very professional and still had conversation to put me at ease. The anaesthetist nurse needed to introduce himself and his role better - I wasn’t sure why he was taking me to the theatres. Ward nurse -Beth was very friendly and managed to still get through all her work. Needed to finish the hand over.... Show more »

Great welcome. All on time.
Best anaesthetist I’ve had - very professional and still had conversation to put me at ease.
The anaesthetist nurse needed to introduce himself and his role better - I wasn’t sure why he was taking me to the theatres.

Ward nurse -Beth was very friendly and managed to still get through all her work. Needed to finish the hand over. Lack of final communication meant I sat in my room for over an hour until I ran for someone. Then I left straight away.

Pharmacist and physio teams were perfect. Professional and caring. Show less »

My treatment was delivered with such care. I had amazing nurses Sally and Pam look after me for my treatment and recovery. Both of whom were excellent and very supportive and helpful following my surgery. They listened to me and worked their best to make sure I was comfortable and taken care of. Following my surgery, I was quite overwhelmed and emotional and... Show more »

My treatment was delivered with such care. I had amazing nurses Sally and Pam look after me for my treatment and recovery. Both of whom were excellent and very supportive and helpful following my surgery. They listened to me and worked their best to make sure I was comfortable and taken care of. Following my surgery, I was quite overwhelmed and emotional and they were so kind to me, offering me a comforting presence and reassurance that things were going to be okay. I felt incredibly lucky to have them. Show less »

Had issues surrounding my necessity for a second procedure; couldn't get my surgeon's pa to respond after several attempts. Wrote a complaint to the main HR, no response from them either... 🤷🏼‍♀️ Never been anything other than polite and pleasant with everyone at Three Shires so I've no idea why I've been utterly 'ghosted' now-- I guess that's the problem... Show more »

Had issues surrounding my necessity for a second procedure; couldn't get my surgeon's pa to respond after several attempts. Wrote a complaint to the main HR, no response from them either... 🤷🏼‍♀️

Never been anything other than polite and pleasant with everyone at Three Shires so I've no idea why I've been utterly 'ghosted' now-- I guess that's the problem with private hospitals in the UK, they don't treat everyone equally, and so a private pay will be prioritised over someone exercising right to choose on the NHS.

Guess I've learnt my lesson the hard way😔

**Update**
2nd Procedure: 8 April 2025
I have since been back for yet another procedure with Three Shires Hospital, and I can safely say, yet again, the staff were outstanding in the IMAGING 🩻 Department. Cannot commend Dr. Lyall & Abigael highly enough for their empathetic, yet professional manner. Would thoroughly recommend Three Shires Hospital (again).

1st procedure: November 2024
Everyone was pleasant and helpful-from start to finish-- starting with a friendly, and highly competent PA named 'Claire' who somehow magically just 'gets it done' effortlessly (at least that is how she makes it look).

On the day, Mr. Smith and his team, Catherine, Shannon and Eben were incredibly reassuring and friendly. In truth, I cannot fault any step in my procedure or care-- it was a calm, organised, and made as easy an experience as possible for me (the patient). Anytime anyone must undergo a procedure at a hospital, there is a degree of not knowing what to expect, and thus some worry; at no point did I feel uninformed, which lessens the latter; that can only be credited to the staff that are all very well practised at what they do, albeit in a professional, friendly and empathetic manner.

Finally, as far as cleanliness goes everything was very new, tidy and clean; I was only a day case, so I did not stay over, however I can extrapolate that the patient rooms would undoubtedly be very acceptable, and comfortable going by the rest of the hospital's standard. I would not hesitate to stay over for a procedure if I had to.

In short, I would very happily recommend Three Shires Hospital to any of my family and friends.

***Update***

I was scheduled as a day case surgical procedure. Unfortunately, I am a nervous patient as well as coming equipped with a whole host of medical issues which needed to be taken into account in relation to the type and quantity of sedation used on the day.

I can very happily say my anaesthetist was nothing short of brilliant. He was very engaged, switched on, actually listened and spoke with me about my options. I felt my input was valued and respected in the final decision. I was incredibly happy with all the staff in fact; everyone was was warm, empathetic, and had a good balance of friendly professionalism.

Thank you so much to Mr. Smith and all his team at Three Shires Hospital.

Cheers,

April Show less »