My husband recently attended the clinic for a model slot. While it was advertised as training, at no stage was it clarified that it also meant filming for social media. This was particularly concerning for us as my mum had previously been posted on the clinic’s page without her consent, and the whole family was already aware of that upsetting situation.
Bec...
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My husband recently attended the clinic for a model slot. While it was advertised as training, at no stage was it clarified that it also meant filming for social media. This was particularly concerning for us as my mum had previously been posted on the clinic’s page without her consent, and the whole family was already aware of that upsetting situation.
Because of this, my husband was very careful. He made sure not to tick the social media consent box on the form. In the waiting room, we discussed it again, and before the treatment started he told staff clearly that he did not want to be filmed or posted. When staff began taking pictures, he repeated this concern and was reassured that the photos were only for clinic records.
Despite this, a video of him was posted publicly on Instagram on Sunday. I immediately sent a message to the clinic asking for it to be removed, explaining that he had not consented. Shockingly, I have since learned that my message was ignored because it was considered “rude.” Yet later that same day, the clinic posted another patient’s video — showing that someone was indeed actively managing the page while choosing to ignore my complaint.
Instead of taking responsibility for this clear breach of consent, on Monday my husband received an aggressive phone call from the clinic manager. During this call, he was falsely told that the caller was the owner of the clinic. He was accused of lying, pressured to remove reviews, and then repeatedly called and sent threatening messages into the late evening. I have screenshots of these messages, which show the level of harassment we have faced.
It has now gone further: my mum, who is also a patient at the clinic, was contacted directly and told that unless she convinces her son-in-law (my husband) to remove the reviews, her own appointment will be cancelled. Patients should never be subjected to this kind of intimidation.
This entire experience has gone beyond a simple miscommunication. It is now about the clinic’s disregard for patient consent, the intimidation of both my husband and my mum, and the false accusations made against him. The fact that the clinic manager even misrepresented himself as the owner to add weight to these threats makes the situation even more concerning.
This behaviour is deeply unprofessional, unethical, and extremely distressing for our family.
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