The images speak for themselves — taken two days after my spray tan appointment. I followed all the before- and after-care instructions exactly as advised. After sending the photos to the salon, I was essentially told that “these things can happen” and reminded that their policy is no refunds. They offered a discount on my next treatment instead. No thank yo...
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The images speak for themselves — taken two days after my spray tan appointment. I followed all the before- and after-care instructions exactly as advised. After sending the photos to the salon, I was essentially told that “these things can happen” and reminded that their policy is no refunds. They offered a discount on my next treatment instead. No thank you.
As someone who regularly uses self-tanner at home, I decided to try a professional spray tan to avoid issues like this — but it ended up looking worse than when I do it myself.
* Edit in response the the below reply from the business
For context and clarity, at the bottom of this review is the email I received after complaining directly with the business.
While I appreciate that the customer service in this email was is lovely. To summarise and save time, I wrote: ‘These things can happen — here’s a voucher towards your next treatment’ Hence the word essentially prior. I believe that to be a fair summary of the content in your email.
Your response suggests, in a rather roundabout way, that the issues with the tan were due to my actions.
I explained I followed the before and after care instructions exactly as advised. I’m already very familiar with tanning preparation and maintenance, as I’ve been self-tanning weekly for over many years. That said, I made sure to follow your specific instructions because I wanted to ensure I was doing everything correct.
I understand the importance of following your before and after care guidance rather than my own usual routine. I came to you because I was hoping for better and longer-lasting results than I can achieve at home. I’m simply sharing my personal experience and unfortunately, I didn’t receive what was advertised. Patchy and didn’t last long regardless of following your before and after care.
As for your comment stating “you’ve never received similar complaints” I can see you’ve had one a month ago with a very forgiving 3 stars. You also replied to that review stating “this isn’t something we’ve had happen before at our salon”
Regarding my name on the booking — you’ve addressed me by my correct name, which is not the one listed on my Google account. This tells me you are aware that I am the correct person from the booking. But thank you for posting my details online without my permission.
I had tried to resolve this directly with you, but as I didn’t receive a response I felt was fair. I thought to put my experience in a review.
I paid for a service and, while it was provided, the results did not meet reasonable expectations.
“Dear Bernice,
I do apologise I did not see your previous email!
Thank you for your feedback — we’re really sorry to hear that your spray tan didn’t turn out as smoothly as expected. Our aim is always for clients to leave feeling confident and glowing.
It’s important to mention that with any spray tan, a small amount of unevenness or patchiness can be completely normal, as everyone’s skin absorbs the solution differently. However, more noticeable patchiness can sometimes happen due to factors like skin preparation and aftercare (such as exfoliation, moisturisers, or showering too soon), or occasionally during application, even though we take every care to prevent this.
This is something that has not happened before at our salon, and we pride ourselves on maintaining very high standards for every client.
As a salon, we don’t offer refunds on treatments, but we would like to offer you a voucher towards your next spray tan as a gesture of goodwill or you can use it with other beauty treatments. We’d also be happy to go through our prep and aftercare advice with you to help ensure the most even result possible next time.
We truly value you as our client and want you to feel confident in coming back to us.
Kind regards”
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